Severity 2 definition

Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

Severity 2 means a high-impact business condition possibly endangering a production environment. The software may operate but is severely restricted.

Severity 2 means the Cloud Service or Software is degraded or significant aspects of Your business operation are negatively impacted by unacceptable software performance. You and Cisco both will commit full-time resources during Standard Business Hours to resolve the situation.

Examples of Severity 2 in a sentence

• After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling 0-000-000-0000, option #8.

• Customers with Enterprise Support receive support for Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors.

• A Vendor technician shall initially respond as soon as possible, but in any event within sixty (60) minutes, and shall Resolve each Severity 2 Error as soon as possible, but in any event, within twenty-four (24) hours from the time the Severity 2 Error was first reported.

• Severity 2 A Defect and/or Incident which renders an essential feature of the SaaS inoperable for multiple users, resulting in substantial performance degradation.

• If Data Correction and Restore Workaround Techniques prove unsuccessful in Purchaser’s sole discretion, Vendor will perform emergency maintenance to Resolve the Severity 2 Error within forty-eight (48) hours of Purchaser’s request for emergency escalation to Resolve the Severity 2 Error.

More Definitions of Severity 2

Severity 2 means a problem with the Licensed Software that causes a serious disruption which cannot be solved (temporarily) by a Workaround.

Severity 2 means a problem with the Software or Hardware that causes a serious disruption which cannot be solved (temporarily) by a Workaround.

Severity 2 means a Problem where a major function of the supported Licensed Product is unusable and significantly impacts MedQuist’s ability to do business but MedQuist’s can continue to perform its business as necessary.

Severity 2 means: (a) an Error isolated to Software that substantially degrades the performance of the product or materially restricts business; e.g., major system impact, temporary system hanging; (b) a reported defect in the product, which restricts the use of one or more features of the product to perform necessary business functions but does not completely restrict use of the product; or (c) ability to use the product, but an important function is not available, and operations are severely impacted.

Severity 2 means a suspected high impact Product error that materially restricts the use or performance of the Product.

Severity 2. Outage means: • [*] [*] to respond to a report from Sprint of a Severity 2 Outage. [*] (communication via telephone call or conference bridge and follow- up email from Service Provider to confirm) [*]

Severity 2. Critical System or subsystem service interruption or degradation creating difficulty in the execution of a material function. Client acceptable workaround is available. Severity 3: Significant system or subsystem problems which prevent some material functions from meeting the Specifications. Some business operations are impaired, but the system and subsystems continue to function. Client acceptable workaround is available. Severity 4: Failure to perform in substantial accordance with the Documentation, but not a Severity 1-3 Error. Severity 5: Deliverable requests for hardware, software, manuals or services.