Severity 1 definition

Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

Severity 1 means: (a) an Error with a direct security impact on the product; (b) an Error isolated to Software or in a production environment that renders the product inoperative or causes the product to fail catastrophically; e.g., critical system impact, system down; (c) a reported defect in the product in a production environment, which cannot be reasonably circumvented, in which there is an emergency condition that significantly restricts the use of the product to perform necessary business functions; or (d) inability to use the product or a critical impact on operation requiring an immediate solution.

Severity 1 means the Cloud Service or Software is unavailable or down or there is a critical impact to a significant impact to Your business operation. You and Cisco both will commit full-time resources to resolve the situation.

Examples of Severity 1 in a sentence

• In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized as a Severity 1 failure (no communication/video signal).as per fault category.

• After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling 0-000-000-0000, option #8.

• Subject to the terms of this Appendix, the Vendor shall, throughout the Term, achieve the “Response Time” and “Resolution Times” with respect to Service Incidents on the basis of their “Severity Levels” as follows: Service Incident and Severity Response Time SLR Resolution Time SLR Severity 1 – material loss of functionality affecting Customer’s use of the Services with no commercially reasonable workaround available; and/or confirmed confidentiality or security exploitation.

• Customers with Enterprise Support receive support for Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors.

• Severity Definitions: • Severity 1 - Production use of the supported products is stopped or so severely impacted that you cannot reasonably continue work.

More Definitions of Severity 1

Severity 1 means that the Licensed Software is non-operational and there is no known Workaround.

Severity 1 means a suspected Product error that: (1) renders the Product inoperative; or (2) causes the Product to fail catastrophically (system down condition).

Severity 1 means “System Down” or a product-inoperative condition impacting a production environment for which no Workaround is immediately available, such as (i) production server or other mission critical systems are down; (ii) a substantial portion of mission-critical data is at a significant risk of loss or corruption; (iii) a substantial loss of service; (iv) business operations have been severely disrupted; or (v) an incident in which the software causes catastrophic network or system failure or that compromises overall system integrity or data integrity when the software is installed or when it is in operation (i.e. system crash, loss or corruption of data, or loss of system security) and significantly impacts ongoing operations in a production environment.

Severity 1 means that the Software or Hardware is non-operational and there is no known Workaround.

Severity 1 means a Problem which critically impacts MedQuist’s ability to continue its business in the ordinary course.

Severity 1 requires maximum effort support until an emergency fix or bypass is developed and available for shipment to IBM. Critical situations may require customer, IBM and SHOWCASE personnel to be at their respective work locations or available on an around- the-clock basis. The objective will be to provide relief to the customer within 24 hours and provide a final solution or fix within 7 days;

Severity 1. An Error in the Software that severely affects the overall production performance of the Software’s function or process, such that a production system is non-functional and no procedural work-around exists.