Service Problem is an event, or the potential for an event, which could cause an unplanned service interruption affecting many Customers.
Service Problem means a technical problem with the Data Republic Platform requiring assistance of a Data Republic support representative to resolve.
Service Problem is an event, or the potential for an event, which could cause an unplanned service interruption affecting many Customers. “Service Requests” are general inquires related to fulfilling standard changes, responding to requests for information, and fulfilling requests for access to Services. Service Requests are initiated by the Customer opening a ticket with LightEdge Operations via phone, email, or the Service Portal.
Examples of Service Problem in a sentence
Impact begins when Service degradation is reported to LightEdge by the Customer and ends when Service Incident or Service Problem is resolved.
Allied is not responsible for any Service Problem experienced by Customer at any location where Customer orders or uses an off-net service.
For example, if Customer is contracted for 1 gigabit of Internet with Standard DDoS Protection delivered via 2 cross- connects and a Service Problem or DDoS attack renders the Internet unreachable by Customer, than SLA Credit will be calculated relative to the Monthly Recurring Charges for all affected Connectivity Services.
Customer shall not be entitled to any service credits or any other remedy, including, without limitation, a termination right under Section 3(c), for any Service Problem on any unmanaged service.
Customer shall not be entitled to any service credits or any other remedy, including, without limitation, a termination right under Section 3(d), for any Service Problem at any off-net service location.
More Definitions of Service Problem
Service Problem has the meaning set forth in Section 9.02.
Service Problem means a fault with any Lucidity provided Service.
Service Problem has the meaning set forth in Section 6.02.
Service Problem has the meaning set forth in Section 4.4 of the MSA. Service Recipient means (a) Textron, (b) any entity that Controls, is Controlled by or is under common Control with Textron, and (c) any entity that has a business relationship with Textron or an entity that is under common Control with Textron and is designated from time to time to receive Services in connection with such business relationship. Service Recipients are listed in Schedule C (Service Recipients), as such list may change in accordance with Section 3.4 of the MSA.
Service Problem or “Problem” has the meaning set forth in Section 4.7;
Service Problem has the meaning set forth in Section 6.2 of the Agreement.
Service Problem is included but not limited to Service degradation, non-completion of calls due to network busy conditions or other reasons, service interruptions, etc.) The Service Provider's response shall include its plan on how it shall correct the Service problem(s). Subsequently, Service Provider's resolution of the Service problem shall not exceed two (2) hours upon notification by Customer of the Service problem(s). If Service Provider determines that the Service problem cannot be resolved within such two (2) hour period, Service Provider shall provide a temporary reroute to restore Service to Customer, at no additional cost to Customer. In addition, Customer shall have the option to terminate the Service to any affected country or terminate the entire Agreement immediately without any liability to Customer. In the event of such termination, Customer shall pay Service Provider for all undisputed charges incurred up through the date the Service is terminated. Qwest Confidential 9/15/98 11 - In the event that three (3) or more separate trouble tickets are placed to Service Provider by Customer for any given country within a thirty (30) day period, the Customer shall have the option to terminate the Service to the affected country or terminate the Agreement immediately without further liability. In the event of such termination, Customer shall pay Service Provider for all undisputed charges incurred up through the date the Service is terminated. Service Provider shall provide Customer with seven (7) days a week, twenty-four (24) hours a day coverage in its NCC. - Service Provider shall provide Customer with monthly written performance reports that shall reflect Service Providers' performance (i.e., network availability for Customer in a given month). Qwest Confidential 9/15/98 12 EXHIBIT D ESCALATION PROCEDURES AND CONTACT NAMES AND PHONE NUMBERS FOR TROUBLE TICKETS Overland Park, Kansas Switch 000-000-0000 Xxxx Xxxxx Pager 0-000-000-0000 pin 064851 Home 000-000-0000 Xxxx Xxxxx Pager 0-000-000-0000 option 1 or 3 Xxxx Xxxxxxx 000-000-0000 Home KC 000-000-0000 LV 000-000-0000 Xxxxx Xxxxxx 000-000-0000 Xxxx Xxxxxx Pager 0-000-000-0000 Information for the Las Vegas, Nevada Escalations is to be determined in the future. AMENDMENT TO CARRIER SERVICE AGREEMENT This Amendment ("amendment") is made to the Carrier Service Agreement ("Carrier Service Agreement") of September 17, 1998, and is executed this 25th day of September, 1998, by and between: Qwest Communications Corpora...