Service Level Metric definition

Service Level Metric means the measurement requirements used to determine whether an SLA has been met. There are Service Level Metrics for each SLA at each of the following performance levels: • Significantly Below Service Level; • Below Expected Service Level; • At Expected Service Level; • Above Expected Service Level; • Significantly Above Service Level; and • Priority Levels.
Sample 1Sample 2Sample 3
Service Level Metric means an MSL, ISL or ESL, as appropriate.
Sample 1
Service Level Metric means the measurement value of Supplier’s required level of performance for the applicable Service Level. The Service Level Metrics are described in the Service Level Metrics Documents.
Sample 1

Examples of Service Level Metric in a sentence

  • In this event, Client and GlobalLogic will mutually agree on the appropriate increase in the Service Level and corresponding Service Level Metric.

  • Voluntary Attrition of the resources on the team must be no more than the “At Expected Service Level” Service Level Metric in the table below.

  • Tracking NA NA Outgoing Quality Level (OQL) Application Monthly DPMO of *** Exhibit B-1 B-1 - 9 RCSI / First Data Confidential Reference Number Function and Service Level Description Critical / Special/ Tracking Weighting Factor – Print Services Weighting Factor – Plastic Services Measurement Tool Measurement Period Service Level Metric The Parties may mutually agree to change the sample size at any time.

  • Notwithstanding and in addition to the foregoing, for each day that Stellar fails to meet any Service Level Metric specified in Exhibit C, Section 2, Stellar shall provide GoAmerica with a written detailed summary of all such failures within three (3) business days of occurrence so that GoAmerica can maintain a contemporaneous log from which to prepare its FCC compliance filings and so that GoAmerica is better prepared to assist in timely mitigating any future failures.

  • A Service Level Credit is the Financial Remedy associated with the particular Service Level Metric in the table.

  • A Service Level Target represents the goal for the Service Level Metric, but does not have a specific Service Level Credit or Financial Remedy associated.

  • Schedule B Service Level Methodology historical data for a Service Level being baselined, the Parties will agree on the Service Level Metric and when to end the baselining period.


More Definitions of Service Level Metric

Service Level Metric means a measure of the quality of all or part of the Operational Services, such as:
Sample 1

Related to Service Level Metric

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Top Level Domain means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • Digital Signal Level 0 or "DS0" means the 64 Kbps zero-level signal in the time-division multiplex hierarchy.

  • Baseline means the “Initial Small Business Lending Baseline” set forth on the Initial Supplemental Report (as defined in the Definitive Agreement), subject to adjustment pursuant to Section 3(a).

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies: