Service Level Failure(s definition

Service Level Failure(s means whenever the Service provider actual level of performance for a particular Service Level metric (as calculated by that particular metrics service level calculation) is worse than the Target Performance adjusted by the Minimum Performance Percentage (%) for that Service Level.
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Service Level Failure(s means whenever Vendor’s actual level of performance for a particular Service Level is worse than the Minimum Performance Level for that Service Levelover the measurement period specified by the Service Level subject to the exclusions identified in Section II.
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Service Level Failure(s means swcomms' failure to deliver the Services in accordance with the agreed Services Levels;
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Examples of Service Level Failure(s in a sentence

  • For example, the amount of Service Level Credits payable with respect to Service Level Failures occurring in August shall be set forth in the invoice issued in October, but shall be calculated using August data.

  • The total amount of Service Level Credits that Vendor will be obligated to pay to the State of Iowa, with respect to Service Level Failure(s) occurring each month shall be reflected on the invoice issued in the second month following the month during which the Service Level Failure(s) giving rise to such Service Level Credit(s) occurred.

  • Company shall be responsible for measuring and monitoring Service Level performance and shall provide Saint Luke’s with [monthly] reports showing Service Level performance (including Company’s actual performance compared against the applicable requirements and any root cause analysis for any Service Level Failures) during the reporting period at a level of detail sufficient, as determined by Saint Luke’s, to verify Company’s compliance with the applicable Service Levels.

  • Three (3) consecu- tive Service Level Failures or three (3) Service Level Failures within a six (6) months period are deemed a material breach of contract.

  • Three (3) consecutive Service Level Failures or three (3) Service Level Failures within a six (6) months period are deemed a material breach of contract.

  • The total amount of Service Level Credits Vendor will be obligated to pay to DOE for Service Level Failure(s) occurring each month shall be reflected on the invoice issued in the second month following the month during which the Service Level Failure(s) giving rise to such Service Level Credit(s) occurred.

  • It is specifically recorded that multiple Service Level Failures affecting any of the regional clusters will collectively constitute a material breach.

  • In addition to its termination rights under the Agreement, DOE may, in its sole discretion, terminate the Agreement, or DOE may, in its sole discretion, terminate any active Purchasing Instruments, without any further obligation to Vendor, for consistent or recurring Service Level Failures.

  • To request a service credit, customer must be in good standing and email: billing@securedatatech.com reporting SLA violation within thirty (30) calendar days of the conclusion of the month in which the Service Level Failure(s) occurs.

  • Root cause analysis The Service provider shall promptly investigate and correct Service Level Failures in accordance with the procedures for Root Cause Analysis set forth in the Agreement.


More Definitions of Service Level Failure(s

Service Level Failure(s has the meaning provided in Section 3.4(a).
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Service Level Failure(s means performing below the Service Level as defined in Section 2 below.
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Service Level Failure(s means whenever Vendor’s actual level of performance for a particular Service Level is worse than the Minimum Performance Level for that Service Level.
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Related to Service Level Failure(s

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Failure means a failure by the Contractor to provide the Services in accordance with any individual service level described above (measured on a monthly/quarterly/annual basis)

  • Technical Failure means the discontinuation of Development or Commercialization of a Product for technical, scientific, medical or regulatory reasons, including, but, not limited to, unacceptable preclinical toxicity, demonstration of a side effect profile significantly worse than currently marketed products, or inability to manufacture in an acceptable purity or for an acceptable price.

  • Supply Failure has the meaning given to it in Section 7.5.2 (Supply Failure).

  • Service Level Credit is defined in Section 8.

  • Persistent Failure means any two (2) or more failures by the Supplier in any rolling period of twelve (12) months to comply with obligations in respect of the Contract Services under the Contract;

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Outage has the meaning set forth in the CAISO Tariff.

  • Epidemic Failure means a series of repeating failures or defects resulting in at least a 0.5% failure rate for the same Product or Material during any twelve-month period.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Milestone Failure means a failure by the Grant Recipient fully to achieve any Milestone by the relevant Milestone Date;

  • MI Failure means when an MI report: a) contains any material errors or material omissions or a missing mandatory field; or b) is submitted using an incorrect MI reporting Template; or c) is not submitted by the reporting date(including where a Nil Return should have been filed);

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Consistent Failure means any of:

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Critical Path means those Trade Contractor Work activities identified on the Construction Schedule which, if delayed, will cause a corresponding Delay in the Substantial Completion Date.

  • GEP Failure means Seller’s failure to produce Delivered Energy in an amount equal to or greater than the Guaranteed Energy Production amount for the applicable Performance Measurement Period.

  • Volume Failure means, with respect to a particular date of determination, the aggregate daily dollar trading volume (as reported on Bloomberg) of the Common Stock on the Principal Market on any Trading Day during the twenty (20) Trading Day period ending on the Trading Day immediately preceding such date of determination (such period, the “Volume Failure Measuring Period”), is less than $2,000,000 (as adjusted for any stock splits, stock dividends, stock combinations, recapitalizations or other similar transactions occurring after the Subscription Date). All such determinations to be appropriately adjusted for any stock splits, stock dividends, stock combinations, recapitalizations or other similar transactions during such Volume Failure Measuring Period.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.