Service Level Failure definition

Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

Service Level Failure means a failure to meet the Service Level Performance Measure in respect of a Service Level Performance Criterion;

Service Level Failure means any failure to achieve the Service Levels.

Examples of Service Level Failure in a sentence

• Service Level Credits are not compounding and shall be limited to a maximum of twelve percent (12%) of the pro-rated portion of the Annual Subscription Fees paid by Organization for the Services applicable to the calendar month in which the Service Level Failure occurred (and in no event shall the total Service Level Credits due to Organization in any twelve (12) month period exceed 12% of the Annual Subscription Fees).

• In the event of a Service Level Failure, Xxxxxx shall issue a credit to Organization in the amounts set out in the table below (a "Service Level Credit(s)"), provided however, that Xxxxxx has no obligation to issue any Service Level Credit unless Organization: (i) reports the Service Level Failure to Xxxxxx immediately on becoming aware of it; and (ii) requests such Service Level Credit in writing within forty five (45) days of the Service Level Failure.

• This Part A sets forth Xxxxxx’ obligation and liability and Organization’s sole remedy for any Service Level Failure.

More Definitions of Service Level Failure

Service Level Failure means a failure by bookinglab to achieve the Service Level.

Service Level Failure means the Service Provider’s failure to meet any of the prescribe Service Levels.

Service Level Failure has the meaning set forth in Schedule 4.13(a).

Service Level Failure means a failure of Contractor to meet a Service Level.

Service Level Failure means a material failure of the Services to meet the Availability Requirement. "Available" means the Services are available for access and use by Customer over the Internet and operating in material accordance with this Agreement.

Service Level Failure means a material failure of the Services to meet the Availability Requirement. “Available" means the Services are available for access and use by Client and its Licensed Users over the Internet and operating in material accordance with the Specifications. For purposes of calculating the Availability Requirement, the following are “Exceptions” to the Availability Requirement, and neither the Services will be considered un- Available nor any Service Level Failure be deemed to occur in connection with any failure to meet the Availability Requirement or impaired ability of Client or its Licensed Users to access or use the Services that is due, in whole or in part, to any: (a) access to or use of the Services by Client or any Licensed User, or using Client’s or an Licensed User’s Access Credentials, that does not strictly comply with this Agreement and the Specifications; (b) Client Failure (as defined in Section 4(a) of the Agreement); (c) Client’s or its Licensed User’s Internet connectivity; (d) Force Majeure event; failure, interruption, outage, or other problem with any software, hardware, system, network, facility, or other matter not supplied by Provider pursuant to this Agreement; (f) Scheduled Downtime; or (g) disabling, suspension, or termination of the Services pursuant to Section 11 of the Agreement. Provider is not responsible or liable for any delay or failure of performance caused in whole or in part by Client’s delay in performing, or failure to perform, any of its obligations under this Agreement (each, a “Client Failure”).

Service Level Failure means anytime that the actual level of performance by the Service Provider of a particular Service Level metric as calculated by that particular metric’s service level calculation is worse than the Service Level;