Examples of Service Level Commitment in a sentence
The Service Level Commitment measurement will be based on each individual trouble ticket for a Customer Connection.
If the NetSuite and Open Air Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment.
If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment.
See (i) Appendix 1 – Service Level Commitment for Virus Detection and Blocking, Spam Effectiveness, or False Positive and (ii) Appendix 2 – Service Level Commitment for Uptime and Email Delivery.
The Service Level Commitment measurement will be based on each individual trouble ticket for a customer’s connection.