Examples of Service Hours in a sentence
The processing of the Error shall be suspended at the end of a Service Hours session and shall resume at the beginning of the following one, until such time that it is solved.
Accordingly, time elapsed outside of the Service Hours shall not be included in the Response Time.
U11less optio11al 24x7 support is co11tracted, support for Inform RMS, Inform Jail, and Inform FBR is 1101 managed after Normal • • Loss of ability for Inform RMS users to enter Case (Incident, Arrest and Custody) records into the system • Loss of ability to transfer Infonn FBR Reports Unable to book or release inmates Customer Service Hours.
The exact Service Hours ap- plicable to each Regional Support Center will be notified by PTV from time to time and may be revised at PTV’s discretion.
The Response Time committed by PTV is as stated in the table below: Error category Response Time 1 4 hours 2 6 hours 3 One week 4 Above one week The beginning of Response Time corresponds to the time at which the Ticket has been logged into PTV’s Helpdesk Portal or, in case the Ticket is logged outside the Service Hours, to the beginning of the following applicable Service Hour.