Service Features definition

Service Features. The SYNAQ Continuity Service comprises, as applicable to the Client and specified in the Proposal the following features: Features Detail Email Retention − Retention of inbound email stored for each user on email originating from external sources (i.e. not internal to the organisation) for a period of 30 days (unrestricted email storage) Email spooling − Spooling of email for up to 14 days when the destination email server is unavailable Per User Basis − SYNAQ Continuity is offered on a per user basis, the Client is entitled to select a subset of users from the entire email domain for the Service Remote support − Email and telephonic support for authorised Users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1-hour response and 3- hour resolution time on system-wide critical errors) Email Continuity − Access to email when the Client’s email server becomes unavailable − Email sent from the Service appears as if it originates from the User's actual email address − Mail gets sent to the Client’s destination mail server(s) and a copy is sent through to Continuity − If the destination mail server is down, mail will be spooled until the destination mail server is available, then the mail will be delivered. However, the user needs to use the Continuity service in this period, otherwise it will not “resynchronize” to the destination mail server Dependency on SYNAQ Securemail − The Service is offered with Securemail bidirectional and Clients must have the SYNAQ Securemail bidirectional in order to access the SYNAQ Continuity Service
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Service Features. The SYNAQ Archive Service comprises, as applicable to the Client and specified in the Proposal the following features: Features Detail Email archiving − Archiving of internal & external emails for 10 years − Unlimited storage Tamper proof archive − Emails cannot be deleted from the archive and are − Emails are encrypted within the archive − Audit trail of archiving & discovery activities maintained Search & Reporting Interface − Archived emails can be viewed, printed or replayed − 2 levels of access granted: a) Domain Administrator can search & report on all emails within an organisation b) Normal User can search & report on their own emails − Can search within certain attachment types such as MS Office, RTF, PDF and ZIP − Can create advanced searches based on predefined fields as defined by the User interface Integration with email servers − Integrates with SYNAQ Cloud Mail Suite, Office365, Google Apps, Microsoft Exchange 2010 and higher and other compliant MTA’s, eg: Sendmail, Postfix & Exim External directory integration − Integrates with an external directory (LDAP or AD) Multiple data ingestion methods − SYNAQ Cloud Mail Suite, Microsoft Exchange Import, PST Import and IMAP Import Microsoft Exchange stubbing − Microsoft Exchange message stubbing supported Per User Basis − SYNAQ Archive is offered on a per user basis, the Client is entitled to select a subset of users from the entire email domain for the Service Remote support − Email and telephonic support for authorised Users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors) Managed Securemail Bidirectional − Managed email protection ensures that end users are safe from spam, phishing and email-borne viruses
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Service Features. The SYNAQ Securemail Service(s) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Features Detail Email filtering − Filtering of email for spam, viruses and phishing attempts. − Blocking of configured file types and emails based on size of email restrictions. - Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: Domain Anti-Spoof management, Executive Fraud Protection management and Protection Bypass management - The risk and impact of URL based phishing, ransomware and malware attacks in emails are mitigated using LinkShield (URL threat protection) - Business rules and policies that effectively prevent the transmission of emails that contain sensitive and confidential information leaking out of the organisation via outbound email are introduced via Data Leak Prevention (DLP) Email spooling − Spooling of email for up to 14 days if the destination mail server is unavailable. Smart host for bidirectional mail − Mail relay services offered − Mail relaying secured via a choice of (i) SMTP authentication or (ii) source IP address Blacklists and Whitelists − Blacklists and Whitelists configuration to and/or from an email address and/or domain Email Quarantine − Quarantine of emails classified as spam for 30 days and the ability to release emails from the quarantine Reporting − The SYNAQ Securemail interface provides detailed reporting on o Audit trails of system events: includes user logins, reports generated, emails viewed and/or released from the quarantine o Email analysis reports by domain, sending or recipient: includes percentage of email classified as clean email, spam, viruses; total data processed; total data delivered o Sender / recipient analysis reports: includes breakdown of top senders or recipients by mail count and mail volumes Spam training system − Ability to train the system to relearn email as clean or non- clean Remote support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors) Administrator training − Administrator training for up to 2 administrators is available on request to be delivered at SYNAQ's offices Domain wide service − SYNAQ Securemail is a domain-based service. This means that an entire email domain (e.g. xx...
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Examples of Service Features in a sentence

  • Issues affecting multiple users with workaround available 1 Business Day 3 Business Days Low Issues affecting individual users with workaround available 2 Business Days 5 Business Days Service Request Fulfillment Targets‌ WashU IT Service Owners work with customers to establish service fulfillment targets for each service request that comprise the Service Features listed in this document.

  • Issues affecting multiple users with workaround available 1 Business Day 3 Business Days Low Issues affecting individual users with workaround available 2 Business Days 5 Business Days Service Request Fulfillment Targets WashU IT Service Owners work with customers to establish service fulfillment targets for each service request that comprise the Service Features listed in this document.

  • We warrant that (i) the Supplemental Developer Services shall perform materially in accordance with the User Guide, and (ii) subject to Section 3.3 (Developer Service Features that Integrate with Third-Party Services), the functionality of the Supplemental Developer Services will not be materially decreased during a subscription term.

  • Features must be installed in conjunction with the service except when listed below: Service (Features must be installed with service except when listed below.

  • This policy also applies where service provider customers access content using Optus Web SMS, Optus Web MMS, Optus SMS Broadcast, or any MobileMail Value Added Service Features.

  • The means of contact with the support team is email, unless otherwise indicated in the Service Features or in the Agreement.

  • When this happens, a new period (monthly or annual) associated with the new Service Features selected by the Client will begin.

  • Variations to Charges and Special promotions If we wish, we may: • Change the Charges from time to time or decide not to make a particular Charge; and • Run promotions or offers from time to time in connection with the service under which particular Charges may be waived or may differ from those set out in the description of Service Features and Charges.

  • The SLE outlines the following: • Service Overview • Service Features (included & excluded) • Service Warranty • Service Roles & Responsibilities • Service Reporting & Metrics • Service Review, Bundles & Pricing Each section provides service and support details specific to Student Information Systems, as well as outlining WashU IT’s general support model for all services and systems.

  • Service Features • The MSS Offerings Chart, contained in Attachment 1 of this SaaS Listing (“MSS Offerings Chart”), details certain information and attributes associated with each of the Service(s).


More Definitions of Service Features

Service Features. Set of features that serve to define the limits, functionalities, level of service and associated services of the Service for a specific Study. “Client Data" or "Data" refers to the data captured and stored by the Client or its End Users through the Service.
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Service Features or “PayFit Features" means the features and functionalities of the PayFit Service provided to the Client which are identified in Annex 1 of the Terms of Service;
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Service Features means the Services and related rewards, benefits, privileges and the likes that a Customer is able to enjoy under and / or in connection with a Tier.
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Related to Service Features

  • Custom Calling Features means a set of Telecommunications Service features available to residential and single-line business customers including call-waiting, call-forwarding and three-party calling.

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Service Software means any and all software applications and any third-party or other software, and all new versions, updates, revisions, improvements and modifications of the foregoing, that Contractor provides remote access to and use of as part of the Services.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Water feature means a design element where open water performs an aesthetic or recreational function. Water features include ponds, lakes, waterfalls, fountains, artificial streams, spas, and swimming pools (where water is artificially supplied). The surface area of water features is included in the high water use hydrozone of the landscape area. Constructed wetlands used for on-site wastewater treatment, habitat protection, or storm water best management practices that are not irrigated and used solely for water treatment or storm water retention are not water features and, therefore, are not subject to the water budget calculation.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Merchant Network Upgrades means additions to, or modifications or replacements of, physical facilities of the Interconnected Transmission Owner that, on the date of the pertinent Transmission Interconnection Customer’s Upgrade Request, are part of the Transmission System or are included in the Regional Transmission Expansion Plan. Merchant Transmission Facilities:

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Self-service display means the open display or storage of Tobacco Products or Tobacco Paraphernalia in a manner that is physically accessible in any way to the general public without the assistance of the retailer or employee of the retailer and a direct person-to-person transfer between the purchaser and the retailer or employee of the retailer. A vending machine is a form of Self-Service Display.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).

  • Service Animal means an animal that is required by a person with a disability for assistance and is certified, in writing, as having been trained by a professional service animal institution to assist a person with a disability and which is properly harnessed in accordance with standards established by a professional service animal institution.

  • Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.