Examples of Service Complaints in a sentence
Service Complaints require a response from the contractor within one business day.
To the extent relevant to the Services, the Supplier shall have in place and operate a complaints procedure which complies with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
The cumulative total Service Complaints for each contractor for the school year will also be tabulated and used in the performance evaluation process.
Service Complaints that result in the issuance of “Liquidated Damages” will be counted in the evaluation.
Any route that has incurred more than 7 cumulative Service Complaints for a given school year will automatically result in Liquidated Damages for that route and will be included in the contractor operation evaluation metric.