Service Availability definition

Service Availability. The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Monthly Review Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside our reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.

Service Availability means Network Availability and Cloud Voice Availability. Company will use commercially reasonable efforts to provide 99.999% Network Availability and 99.999% Cloud Voice Availability on a calendar-month basis. “Network Availability” means the monthly uptime percentage, excluding scheduled maintenance that Company guarantees during any monthly billing cycle. “Cloud Voice Availability” means the functioning of all Cloud Voice Services including telephony and audio conferencing services that have a direct impact on new call attempts and call completions that Company guarantees during any monthly billing cycle. Secondary capabilities, such as voicemail availability, are not included in Cloud Voice Availability.

Examples of Service Availability in a sentence

• Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.

• Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month)) x 100] Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.

• Service Availability The ShotSpotter Respond System2 will be able to detect gunfire and available to users with online access to ShotSpotter data 99.9% of the time, on a 24x7 by 365 day per year basis, excluding: a) scheduled maintenance periods which will be announced to Customer in advance; b) select holidays; and c) third party network outages beyond ShotSpotter’s control.

• Service Availability is calculated as a percentage by dividing the number of minutes the Service is available during the applicable month by the number of total minutes in the applicable month, excluding in all cases Scheduled Maintenance, Customer Error Incidents, and Force Majeure.

• Service Availability: Customer may terminate the Agreement without penalty, and will receive a pro-rata refund of all prepaid, unused fees if customer accrues Maximum Service Credits for Down Time for Contact Centre Core Services during any three (3) calendar Months in any continuous 6-Month period, and customer has timely reported Down Time as set forth herein.

More Definitions of Service Availability

Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Service Measurement Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside our reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.

Service Availability means the amount of time the relevant Service is available as specified in Service Description (Schedule 2).

Service Availability. SLA shall take precedence over “Service Packet Delivery” SLA. Credits from missing both SLA goals during the same outage event will not be issued. Packet Delivery SLA does not apply if Service is degraded due to Customer activity. Measurement of packet delivery shall be taken based on circuit with no other data being passed on circuit. Packet delivery must be verified by LightEdge at time of event to qualify for Service Packet Delivery SLA credit. Event shall be considered to begin when Customer contacts LightEdge Technical Support and Service issue is verified by LightEdge Technical Support. Event shall be considered to end when LightEdge Technical Support deems the root cause of the issue to be remedied ends or when LightEdge deems repair to be necessary. If LightEdge deems repair to be necessary to resolve Service Outage then Service Packet Delivery SLA shall cease to apply for duration of Service Outage. Sporadic occurrences of the issue due to the same root cause shall not be considered separate events when attempting to qualify for SLA credit. SLA Remedy 100% 90-99% packet delivery qualifies Customer for a credit of 1% of MRC per event 50-89% packet delivery qualifies Customer for a credit of 3% of MRC per event 1-49% packet delivery qualifies Customer for a credit of 5% of MRC per event

Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given measurement period. The Node4 service shall be deemed available for the purposes of calculating Service Availability, even if it is not usable, due to: -

Service Availability is defined as the ability of a User under your Account to (a) access and retrieve files from such User’s SecuriSync account through at least one of the following interfaces: (i) a SecuriSync desktop application, (ii) the SecuriSync web interface, or (iii) a SecuriSync mobile application, and (b) share files on the User’s SecuriSync account using the Services, from at least one such interface, in all cases provided that Your Account is active and enabled.

Service Availability means the number of hours where the Facilities (in aggregate) can deliver the Service at no less than the Maximum Delivery Rate;

Service Availability means the ability of the service to be available or accessible and perform its function as needed.