Examples of Serious complaint in a sentence
The four tiers are as follows: • Imminent danger complaint inspections must be initiated within 24 hours in 95% of cases • Serious complaint inspections must be initiated within five working days in 95% of cases • Other-than-serious complaint inspections must be initiated within 30 working days in 95% of cases • Phone/fax, letter response must be initiated within 10 working days in 90% of cases.
Categories of complaint are:• Green Low-level or minimal risk for either the service user or the Council;• Amber Moderate or medium risk;• Red Serious complaint graded as high risk.There are no prescribed timescales for resolution as the quality of the investigation and outcome is significantly more important than attempting to adhere to a stipulated period for response.
Complex or Serious complaint – these are complaints which are very complex, including potentially grossly sub-standard care, professional misconduct, long term injury or death.
Serious complaint investigations are not sufficiently independent In relation to serious complaints the report makes a case for a change in the way they are managed:87At present, when the Ministry [of Health] receives a serious complaint in relation to a residential service, one of the next steps it takes is to contact the provider to find out what happened.
Serious complaint or incident involving a member of the department.