Restoration Time definition

Restoration Time means the time between an Incident or Service Requestbeing recorded by the Vocus Support Centre, and resolution of the Incident or fulfilment of the Service Request.

Restoration Time means the period of time from the problem occurrence to the time in which the service returns to operational status. This may include temporary problem circumvention / workaround and does not necessarily include root cause removal.

Restoration Time means the standard length of time taken to resolve our Service Problem as per our Service Level Agreement.

Examples of Restoration Time in a sentence

• Restoration Time: Time measured between a trouble ticket being received and accepted by the vendor and restoration of the system(s)/service(s)/functionality (ies) in subject to operation condition.

• Recovery Time is the sum of the Fault Detection Time, Hold-off Time, Notification Time, Recovery Operation Time, and the Traffic Restoration Time.

• The utility’s total number of Outage Events (N), categorized by cause for the highest ten causes of Outage Events, the Average Duration of Outage Events (L-Bar), and Average Service Restoration Time (CAIDI).

• Traffic Restoration Time The time between the last reversion action and the time that traffic (if present) is completely restored on the preferred path.

• If for any reason the resolution of a Fault is impeded, due to the Other Affected Party, the Fault Owner may, with proper documented justification, suspend the measurement of the Fault Restoration Time.

More Definitions of Restoration Time

Restoration Time means the time taken (after the incident has been reported to the support team) till resolution.

Restoration Time means the time it takes an operator to restore the service after a failure;

Restoration Time means the time that elapses between the initiation of a communication by the Customer’s Service Call Centre notifying an Incident to the Contractor’s Help Desk and Restoration.

Restoration Time means the time that elapses between the initiation of a communication by the Customer notifying an Incident to the Contractor’s Support Line and Restoration.

Restoration Time means the time from the end of the relevant event or circumstance until the earliest time at which the physical capacity to Consume could again be at or above the Profile (but excluding the reduction in the Profile resulting from the applicable event or circumstance) if NZAS had restored Consumption as soon as physically possible using best endeavours to do so.

Restoration Time has the meaning given to it in Schedule 3.5.

Restoration Time means the time from an Authorized User logging a Case (via telephone, email, fax or Web channels) to the restoration of service of the Authorized User’s Chordiant system.