Examples of Response Times in a sentence
Standard Business Hours: 7 am – 5:30 pm (M – F) during regular campus business days Initial Response Times: ANY support or service request will be responded to within the following times.
After Hours: any time or day not within standard business hours Initial Response Times: CRITICAL support or service requests will be responded to within the following times.
These services shall, for the Types of Trouble listed below, and without regard to the time of day or day of week (including holidays), be performed in accordance with the Response Times and Restoral Times contained in the following table.
Service Requests To request support during Normal Support Hours, the following points of contact will be used: Business Support Team 000-000-0000 xxxxxxxxxxxxxxxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/business-team/ Student Support Team 000-000-0000 xxxxxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/student-team/ Print Operations Team 425-349-6666 xxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/operations-team/ Response Times NWRDC maintains a phone/e-mail support administrator during normal working hours.
Maintenance and Support is available at the following Response Times: (i) Support Call (Tier 3): response time three (3) hours, patch or work-around next day, fixed or documented in next major product release (ii) Support Call (Tier 2): response time six (6) hours, patch or work-around within five days, fixed or documented in next major product release; (iii) Support Call (Tier 1): one (1) business day, problem documented and input for consideration in next major product release.