Examples of Response Time in a sentence
AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time.
Response Time Dependent on the priority assigned to the request, Pogo Studio will seek to respond to the Customer’s issue, by way of an acknowledgement, within the following timescale: • High: Target Response time 2 hours • Medium: Target Response time 4 hours • Low: Target Response time 6 hours Assessment & Resolution To expedite resolution, Pogo Studio does commit to dedicate all required resource in the event that a High Priority support request is reported.
Response Time Response Time is defined as the amount of continuous time elapsed from the time the issue was first reported (Reporting Time) to the time that the issue was assigned to a responder.
The incident response times and resolution times shall be as set out in the table below: Incident Category Response Time* Resolution Time** Urgent Priority (P1) 2 hours 24 hours High Priority (P2) 24 hours 30 days Normal Priority (P3) 7 days 6 months Low Priority (P4) 21 days On a prioritised basis * If raised during the Support Hours, measured from the time the incident is logged in the Helpdesk, if raised outside of the Support Hours, measured from the commencement of the next period of Support Hours.
Subject to the terms of this Appendix, the Vendor shall, throughout the Term, achieve the “Response Time” and “Resolution Times” with respect to Service Incidents on the basis of their “Severity Levels” as follows: Service Incident and Severity Response Time SLR Resolution Time SLR Severity 1 – material loss of functionality affecting Customer’s use of the Services with no commercially reasonable workaround available; and/or confirmed confidentiality or security exploitation.