Premium Support Services definition

Premium Support Services shall have the meaning set forth herein.
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Premium Support Services means, where requested by the Customer, the Premium Support Services set out in the Order Form and at Schedule 4 in connection with the Software, subject to the terms of this Agreement.
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Premium Support Services means the maintenance of the then-current version or release of the Service, and support described in this Schedule 3 including help desk support, but excluding: (1) Out Of Scope Support; and (2) support relating to issues inherent in the Client’s software.
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Examples of Premium Support Services in a sentence

  • Prior to purchase, it is Your responsibility to review the descriptions of, and select the type of, Premium Support Services to purchase.

  • As part of the delivery of the Premium Support Services, a Trend Micro representative shall provide such Premium Support Services over the telephone or via email, as necessary, for follow-up and advice.

  • Trend Micro also reserves the right to refuse or suspend the Premium Support Services in its sole discretion.

  • Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services:● VoIP Feature Management.

  • If You are an individual consumer and use the Software ore Premium Support Services for personal or household use, or if the value of the Dispute is $75,000 or less, the Supplementary Procedures for Consumer-Related Disputes of the AAA will also apply.

  • Trend Micro may terminate Your rights under this Agreement and Your access to the Software or the Premium Support Services immediately and without notice if You fail to comply with any material term or condition of this Agreement or no longer consent to electronic Communications.

  • Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services:  VoIP Feature Management.

  • Upon reasonable notice and during regular business hours, Trend Micro shall have the right to audit Your use of the Software or Premium Support Services to verify compliance with this Agreement.

  • You acknowledge that the failure to do so may cause You to lose Data in the event that any error in the Software or the Premium Support Services causes Computer problems, and that Trend Micro is not responsible for any such Data loss.

  • Only You can decide which of the Premium Support Services will best meet Your needs.


More Definitions of Premium Support Services

Premium Support Services means the email and telephone support services in relation to Nimbox Services provided by Nimbox to the Customer as detailed in the Customer’s ‘welcome pack’;
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Premium Support Services means the premium support services made available and delivered by Pix4D as a specific Offering. Purchase Order as per Section 4.2a.
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Premium Support Services means the premium support service and service level commitments as indicated on the Order Form provided in accordance with Schedule 2.
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Premium Support Services means the maintenance of the then-current version or release of the Service, and support described in this Schedule 2 including help desk support, but excluding: (1) Out Of Scope Support; and (2) support relating to issues inherent in the Client’s software.
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Related to Premium Support Services

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Family support services means providing opportunities for

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Processing Services means those services described herein or commonly performed under the management and direction of Bank by a Card Processor or Credit Processor which are necessary to manage a Program and process transactions in accordance with Applicable Law. Such services shall include but shall not be limited to: set-up and maintenance of a Program and Cards, transaction authorization, processing, clearing and Settlement, System access, Card Services, Credit Services, Cardholder dispute resolution, collections, System compliance, regulatory compliance, security and fraud control, and activity reporting.

  • Community support services means services authorized,

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.