Examples of Out-of-Scope Services in a sentence
Client shall provide Provider with a list of key contacts within Client’s organization that have authorization to: • Request, authorize and approve Services provided under this Agreement; • Request, authorize, and approve Out-of-Scope Services as defined in this Agreement; • Receive notification of emergency or business-interrupting service events, including those which may require Client’s assets and resources to resolve; and • Provide feedback and acceptance of services provided under this Agreement.
The provision of Support Services on a remote (via email), off-site basis within the Subscription Term shall be included in the fees you pay to our Authorised Reseller The provision of Support Services outside the Subscription Term or at the Customer’s premises or the provision of Out-of-scope Services shall be charged at the time and materials rates agreed between the parties when the Out-of-Scope Services are requested.
Custom Developments and Out-of-Scope Services are not subject to this Policy.
Vutility may, in its sole-discretion, provide Out-of-Scope Services to Customer in accordance with the terms and conditions of this SLA and the Terms of Service.
Ping Identity shall provide Support Services for Custom Developments and Out-of-Scope Services only upon the mutual written agreement between Ping Identity and Customer, including any fees related thereto.