Examples of Out of Hours in a sentence
Red Ant provides two types of Support Package: • Standard Office Hours Support • Out of Hours Support Each of which offer access to the dedicated support team who are on hand to implement any solutions through this service.
To invoke the out of hours support, Client must call the BPD Out of Hours number which is shown below.
Yes/No Is Out of Hours support included in this contract Outside of the office hours described above, BPD can provide 24 x 7 Out of Hours support for Priority 1 calls only, where Priority 1 is defined as ‘System down’.
The Red Ant’s support team can be reached by the following methods: METHOD CONTACT DETAILS SUPPORT HOURS Telephone [0000 000 0000] Standard, Office Hours Support = Monday to Friday 9.00am to 5.00pm, excluding Bank Holidays – UK time [0845 055 8163] Out of Hours Support = 5.00pm – 9.00am Business Days, Weekends and Bank Holidays – UK time Mail xxxxxxx@xxxxxx.xxx All hours For non-urgent matters only During ‘Standard Support’ hours, the call is routed directly to the client trained support team.
Support Levels Level Description Working Hours Out of Hours Target Resolution One Critical Priority: A problem where the Opus service is unavailable or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third- parties.