Mystery Shopper Survey definition

Mystery Shopper Survey means a mystery shopper survey in respect of the passenger experience of the Concession Services, which may be carried out by RfL or its nominee in accordance with the Mystery Shopper Survey methodology and questionnaire in the agreed terms marked MSSMQ;
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Mystery Shopper Survey or “MSS” means the survey to be performed by the ODP in accordance with paragraph 8 of Schedule 7.2;
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Mystery Shopper Survey or “MSS” means the survey to be performed by TfWRL in accordance with paragraph 8 of Schedule 7.2 (National Rail Passenger Surveys, Customer Report and CCI Scheme);
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Examples of Mystery Shopper Survey in a sentence

  • Traveline Merseyside is the leading public transport information call centre in terms of customer care and quality of service, as determined by the DfT Mystery Shopper Survey.

  • Yours sincerely, Elin Jones AM Llywydd Croesewir gohebiaeth yn Gymraeg neu Saesneg / We welcome correspondence in Welsh or English Mystery Shopper Survey In its report, Creating the Right Culture, the Committee on Standards of Conduct recommended to the Assembly Commission that it should undertake a mystery shopper exercise: Recommendation 8.

  • Monitoring Procedures and Potential Modifications / Corrective Action The State’s general monitoring process includes monitoring of access for all types of care: (1) through its medical ASO Member/Provider Call Center Tracking Report, (2) through the Mystery Shopper Survey, and (3) GEO Access Report, which runs at least annually or more as needed and tracks providers based on the beneficiaries’ zip codes and flags areas where providers are outside of the designated 15 mile radius.

  • The aim is to uplift the Mystery Shopper Survey (MSS) condition scores to a minimum value of 70 (out of 100), which has been demonstrated to have the most significant impact on both Customer Satisfaction Survey scores and reputation(overall perception of ‘LU’s care for its customers’.

  • It is recognised that if a system were to be rolled out nationally then some form of public communications about the system may be advisable this could be supplemented by locally led activities and annual testing.

  • LOROL was performing above the Concession Agreement targets for TfL’s Mystery Shopper Survey.

  • Training shall be coordinated with the government at least 14 days in advance to allow the government to prepare and ensure designated personnel can be on-site.

  • Therefore, the complex containing one Zn showed the relative abundances of M56 (m/z 395.08) to be 100%, M+2 (m/z 397.01) to be 57.7%, M+4 (m/z 399.05) to be57 40.5%, M+3 (m/z 397.97) to be 8.4% and M+6 (m/z 401.07) to be 1.2%.

  • Mystery Shopper Survey ............................................................

  • VI-1Table VI-1 Mystery Shopper Survey Characteristics ...............................

Related to Mystery Shopper Survey

  • Survey means a survey of the Property prepared by a surveyor licensed in the State and satisfactory to Lender and the company or companies issuing the Title Insurance Policy, and containing a certification of such surveyor satisfactory to Lender.

  • Contracting Body Satisfaction Survey shall have the meaning set out in Clause 18.1;

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  • Survey Area means the area of land or waters the subject of a Survey, or proposed to be the subject of a Survey.

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  • Professional land surveyor means a professional land surveyor licensed under ch. 443.

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  • Quantity Surveyor means the quantity surveyor appointed by the Seller for the purposes of the Development;

  • Land surveyor means the land surveyor appointed by the Seller, to act as such from time to time in respect of the Development or a member of a firm so appointed.

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  • Reception center means a business that:

  • Existing Survey means the existing ALTA survey of the Property.

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  • Cold Weather Alert means the notice that PJM provides to PJM Members, Transmission Owners, resource owners and operators, customers, and regulators to prepare personnel and facilities for expected extreme cold weather conditions.

  • Due Diligence Examination shall have the meaning set forth in Section 3.2.

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  • Beam scattering foil means a thin piece of material (usually metallic) placed in the beam to scatter a beam of electrons in order to provide a more uniform electron distribution in the useful beam.