Measurement Window means a period of thirty (30) days.
Measurement Window means the time during, or frequency by, which a Service Level shall be measured. The Measurement Window shall be quarterly, unless otherwise specified.
Measurement Window means the time during, or frequency by, which a Service Level shall be measured. The Measurement Window will exclude Kraft approved scheduled maintenance and Maintenance Downtime.
Examples of Measurement Window in a sentence
Unless otherwise specified in the Agreement, the Service Management Manual, or the CMDB, Critical Uptime equals the total number of minutes in the Measurement Window.
Critical Uptime Means the aggregate number of minutes in the specified period(s) in the applicable Measurement Window during which a defined Service component is required to be Available.
In such circumstances, the results will be reported as the absolute number of missed tickets during the Measurement Window, instead of the percent of tickets missed.
The Measurement Window will exclude approved scheduled maintenance.
Projects will be reported in the Measurement Window in which the associated Change ticket is closed, allowing sufficient time to determine if the project was successful.
More Definitions of Measurement Window
Measurement Window means the time during, or frequency by, which a Service Level shall be measured. The Measurement Window shall be [*****], unless otherwise specified.
Measurement Window means any period of ten consecutive Trading Days, except that the last Measurement Window is the ten consecutive Trading Day period ending on the third Trading Day immediately preceding the date upon which the Required Unitholder Approvals are received.
Measurement Window means the periodic evaluation and reporting frequency for each individual Service Level as specified in the Service Level Metrics Documents (e.g., monthly, quarterly, semi-annually, annually).
Measurement Window means the periodic evaluation and reporting frequency for each individual Service Level as specified in Schedule F-1 of Schedule F (Service Level Methodology) (e.g., monthly, quarterly, semi-annually, annually).
Measurement Window means a period of thirty (30) days. 1.9 “Recovery Declaration” means the time period in which a disaster would be declared and recovery plans are enacted. 1.10 “Release” means a modification of the Software, normally denoted with a new number to the immediate right or left of the decimal, which contains new features and functionality. Release does not include new products or modules of the Software for which Ventiv generally charges its customers an additional licence or subscription fee. 1.11 “Response Time” means the amount of time from when the customer properly reports an issue until a support consultant acknowledges receipt and initiates troubleshooting to resolve. 1.12 “Resolution Goal” means the amount of time that is set as a goal to resolve an incident. Commercially reasonable efforts will be used to meet this goal. Anhang B zum Software as a Service Agreement Support-Anhang und Service Levels (SaaS Modell) 1. Definitionen 1.1 „Geschäftszeiten”: Per Definition von 08:00 Uhr bis 18:00:00 Uhr GMT Montag bis Freitag. 1.2 „Kunden-Support-Ansprechpartner”: Entspricht per Definition Ziffer 6 des vorliegenden Anhangs B. 1.3 „Ausfall”: Ein wesentliches Versagen der entsprechenden Software den funktionalen Spezifikationen, gemäß ihrer Leistungsbeschreibung, zu entsprechen. 1.4 “Fehlerbeseitigung”: Jede Änderung, Ausweichlösung oder Routine, die darauf abzielt, die faktischen negativen Auswirkungen des Ausfalls zu beheben. 1.5 „Entschuldbare Auszeit”: Die Gesamt-Minuten in der Messperiode, während der die Software oder das Hosting- Umfeld (je nachdem, was zutrifft) nicht verfügbar war aufgrund (a) fahrlässiger oder unrechtmäßiger Handlungen oder Unterlassungen durch den Kunden oder seine Nutzer; (b) fahrlässiger oder unrechtmäßiger Handlungen oder Unterlassungen durch Drittanbieter; oder (c) von Ereignissen höherer Gewalt oder Störungen des öffentlichen Internetzugangs. 1.6 „Folgehäufigkeit”: Die Häufigkeit, mit der ein Support- Sachbearbeiter den Kunden zum Fortschritt der wirtschaftlich vertretbaren Anstrengungen hinsichtlich der Lösung eines Problems, auf dem Laufenden hält. 1.7 “Hosting-Umfeld“: Das von Ventiv verwaltete, das System in seiner Gesamtheit umfassende Datenzentrum und die damit verbundene Infrastruktur, einschließlich aller Dateneinspielungs-Server und Anwendungsberichts-Server sowie der System-Server. 1.8 „Messperiode“: Dreißig (30) Tage. 1.9 „Wiederherstellungserklärung“: Der Zeitraum, in dem der Notfall gemeldet wird und die Wiederherste...
Measurement Window means the period of time over which a Service Level shall be measured by IBM Local Entity for compliance and reporting purposes, as set forth in Schedule B-1.
Measurement Window. Exhibit 1 “Messaging” Exhibit 1 “Messaging Service” Exhibit 1 “Minimum Performance Default” Exhibit 1 “Minimum Service Level(s)” Exhibit 1 “Mobile Data Communications Equipment” Exhibit 1 “Mobile Data Communications Network” Exhibit 1 “Mobile Data Communications System” Exhibit 1 “Mobile Short Messaging Equipment (MSM Equipment)” Exhibit 1