Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.
Maintenance and Support means the technical support and software maintenance services on the Licensed Software for which Licensee has paid the applicable fees, which, for a perpetual license of the Licensed Software, will be a separately stated fee, and, for Licensed Software licensed as a subscription, will be included in the subscription fee.
Maintenance and Support means the services described in Section 7.
Examples of Maintenance and Support in a sentence
Exhibit C Supplemental Terms – Maintenance and Support Services The following Supplemental Terms will apply to and govern Customer’s receipt of Maintenance and Support Services.
Holdback amounts will not apply to invoices for Optional Work, nor for ongoing Maintenance and Support.
In the event Customer experiences a non-conformity, Customer will submit a support request referencing this Warranty (a “Warranty Claim”) to which Illumio will respond pursuant to the Maintenance and Support Services Supplemental Terms.
Maintenance and Support Services During the Subscription Term and to the extent set forth in the applicable Order Form, Customer will receive 24/7 support for all maintenance releases and Updates via its support website, email and telephone.
More Definitions of Maintenance and Support
Maintenance and Support means the maintenance and support for the Software provided to the User in relation to the Software by Hyland, or Solution Provider if applicable, under the Maintenance Agreement.
Maintenance and Support means the maintenance and support services provided by Licensor to Licensee to maintain and support the Software. Exhibit A
Maintenance and Support means the maintenance and support services to be provided by the Service Provider to the Customer in accordance with these Support Terms.
Maintenance and Support means the maintenance and support services provided or made available by Foundry as set out in Clause 2.2;
Maintenance and Support means any error corrections, updates and upgrades that the Supplier may provide with respect to the Software, as well as any other support services provided to the Customer under this agreement, as described in Schedule 1;
Maintenance and Support means that ABT will: (a) use reasonably diligent efforts to correct and resolve Errors that ABT/UK reports to ABT in accordance with the escalation procedures set forth in Attachment F and (b) provide Error Corrections, Updates and Upgrades, if any, to the Software, Business Procedures and Documentation that ABT releases during the current period covered by the Minimum Maintenance Fee, in accordance with Section 2.6; and (c) up to twenty-five hundred (2,500) hours of technical support per year, in English, pursuant to the escalation procedures in Attachment F, and the software development resource commitment guidelines in Attachment G. The parties acknowledge that such technical support services may be applied to any Services performed by ABT pursuant to the Services Agreement in Attachment D and will not include any time spent by ABT to create or provide Error Corrections, Updates, or Upgrades, or to provide telephone support related thereto, except as mutually agreed in a Work Order as specified in Attachment D. ABT shall provide ABT/UK with a monthly report of the hours of technical support provided by ABT under this Section 6.2. Each month, ABT shall invoice ABT/UK in arrears for Fees for any Maintenance and Support services in excess of one-twelfth of the allotted twenty-five hundred (2,500) hours for the year, in reasonable detail showing such additional hours to the nearest quarter hour, and Customer shall pay such Fees no later than fifteen (15) days after the invoice date. Any such additional Maintenance and Support services will be billed at a rate equal to [*] per hour. ABT may increase such rate after the first year of the Term, in proportion to any increase in the Consumer Price Index over the previous year.
Maintenance and Support means your subscription to our separate maintenance and support services for any Service or Software. Standard Support Services are detailed in the Sales Order. Additional Maintenance or Extended Support & Consulting Services shall be governed by a separate statement of work (SOW) which is included with the Sales Order for that type of Service.