Level 1 Support definition

Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
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Level 1 Support means the ability to provide general pre and post-sales product information; hardware and software configuration; questions on upgrade Support; collect relevant technical problem identification information; perform base problem determination; provide basic Support on the standard products, protocols and features; replace Field Replaceable Units (FRUs) or whole Hardware units.
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Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries regarding the Licensed Software and/or Deliverables and performing limited diagnostic services.
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Examples of Level 1 Support in a sentence

  • Contractor shall (i) provide the JBE with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

  • Except as otherwise specified, Partner will provide Level 1 Support for End Customers and JumpCloud will provide Level 2 Support to such End Customers.

  • As part of the Software Maintenance and Support Services, Vendor will provide Level 1 Support, Level 2 Support and Level 3 Support.

  • Level 1 Support:+- To resolve basic or common issues related to Garaj Mail, the L1 support team shall be the first point of contact for clients seeking assistance with technical problems, inquiries, or service requests as follows: Login issues: Users are unable to log in to their email accounts due to incorrect credentials or account lockouts.

  • MSP will provide Level 1 Support for End Customers, and JumpCloud will provide Level 2 Support to MSP, with respect to the Service.


More Definitions of Level 1 Support

Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification.
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Level 1 Support means basic troubleshooting and call triage, as may be more fully set forth on the applicable Product Schedule.
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Level 1 Support means support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to Xxxxx 0 Xxxxxxx. Xxxxx 0 Support is performed by licensees themselves.
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Level 1 Support means the resolution of Customer inquiries relating to the Combined Offerings in real time or off-line without assistance from the other Party except as otherwise agreed.
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Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification. Level 1 includes initial confirmation by Customer that an end users support query is specifically related to a bug with the Bonitasoft offering.
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Level 1 Support means that Customer shall provide all assistance reasonably requested by Radiant. Assistance required by Radiant from Customer in replicating and diagnosing Errors includes, but is not limited to the following:
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