Examples of Key Users in a sentence
Customer will ensure that all Key Users are familiar with the support process including Ticket creation and processing via the SAP Support Portal or Customers SAP Solution Manager Application.
The Customer Key Users are capable of providing 1st Level Support to the end-user community.
During the agreed service times Customer will ensure the availability of a sufficient number of Key Users who have the required technical-, application and business process knowledge and sufficient skills to communicate with SAP’s AMS Consultants in the agreed support language and will provide to SAP a list of the Key Users and any third party resources assigned by Customer, including name, function, phone number, fax number and email address.
During the eddy current flaw detection test, the manual defect of the reference sample tube should meet the requirements set out in post-inspection acceptance grade A specified in GB/T 7735.
During the planning phase, it will be determined which authorizations need to be assigned to these users.• Customer’s Key Users will support the SAP CAS team in acquiring the necessary knowledge for supporting the business processes in scope.
Incident Management means accepting tickets from Key Users according to defined SLA’s, analysis and resolution of Incidents according to the defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, recommendations on application and system optimization, ticket-based documentation and request involvement of Product Support when necessary.
Request Fulfillment means accepting tickets from Key Users according to defined SLA’s, implementation of Service Request, request for Continuous Operations and agreed Standard Change according to defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, ticket-based documentation.
Problem Management means accepting tickets from Key Users according to defined SLA’s, root cause analysis and resolution of Problems according to defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, recommendations on application and system optimization, ticket-based documentation and request involvement of Product Support when necessary.
Customer shall coordinate, manage and supervise its Incidents centrally to avoid duplicate reports, through a limited number of designated Key Users having the appropriate competences regarding the functionality of the Services, the Software and related business processes, third-party hardware and software which interoperates with the Software, and the use of the IFS case management portal, as directed by IFS.
IFS Case Management Portal Customer is granted access to IFS’s case management portal where the Customer (via its designated Key Users) can create and manage Cases, view statistics on Case performance, and search available Resolutions in a mature knowledge database.