Incident Management definition

Incident Management means a framework of processes designed to identify, raise, allocate responsibility for, track and close Incidents. Incident Management Log has the meaning given to that expression in Section H9.3 (Incident Management Log).

Incident Management means the Process responsible for managing the lifecycle of all Incidents. Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized;

Incident Management means the management of Incidents by the Operating Company and included in plans and reports produced by the Operating Company as described in more detail in Schedule 2 Scope, Section 7 Network Operations – Disruption Risk Management.

Examples of Incident Management in a sentence

• The MCOP shall report and address all incidents for MyCare Ohio waiver and SRS program members in accordance with OAC rule 5160-44- 05 via entry into the ODM Incident Management System.

• There shall be no minimum number of required hours in each day of a Standard Assignment in order to qualify for the Incident Management Rest.

• All actions shall be consistent with and in accordance with the National Incident Management System (NIMS) and the IPWMAN Operational Plan.

• The MCOP shall report, no later than 3 business days of discovering a provider occurrence, to the ODM provider oversight vendor via the ODM Incident Management System and/or to ODA via the ODA-established mailbox (unless otherwise directed), any discovery of provider non-compliance with the provider conditions of participation outlined in OAC rule 5160-44-31 or 000-00-00, according to the entity that certified/approved the waiver provider.

• The MCOP shall report, no later than 24 hours of discovering the occurrence, to the ODM provider oversight vendor via the ODM Incident Management System and/or to ODA via the ODA-established mailbox (unless otherwise directed), any discovery of provider non-compliance with the provider conditions of participation outlined in OAC rule 5160-44-31 or 000-00-00, according to the entity that certified/approved the waiver provider.

More Definitions of Incident Management

Incident Management means a defined process for logging, recording and resolving incidents. The aim is to restore the Service as quickly as possible. This excludes incidents relating to the data or infrastructure not managed by The Missing Link.

Incident Management means the processing of Incidents.

Incident Management refers to the processing of Faults.

Incident Management means Manx Telecom’s recording of each Incident reported by the Customer, the resulting technical support actions taken to resolve each Incident and communication of such resolution to the Customer;

Incident Management means the process aimed at restoring normal service as quickly as possible minimising any adverse impact on business operations to ensure best possible levels of service quality and availability;

Incident Management means problem resolution processes and procedures by which normal operational service is restored as quickly as possible as determined by the city following a Critical Incident, with the minimum disruption to business operations, so that the highest possible levels of service availability and quality are maintained

Incident Management. System An automated system used to track the status of Incident Records defined and maintained by Service Desk personnel. The Incident Management System is integrated into the overall CMS and SKMS.