Hotline Support definition

Hotline Support the support, as described in Section 2 and Exhibit B, which You can purchase separately from Maintenance Subscription pursuant to the terms of this Agreement.
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Hotline Support means a telephone hotline that is offered free of charge to Customer during Leica Geo- systems’ office hours in order to provide assistance in solving Instrument or Software problems.
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Hotline Support means the Services described in subsection 2. 1. (a) of this Agreement.
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Examples of Hotline Support in a sentence

  • MKS shall offer the Hotline Support remotely by telephone, fax or e-mail during its normal business hours.

  • In addition to the requirements of Supplemental General Conditions 4004 - Maintenance and Support Services on Licensed Software, the Contractor must provide the Technical Hotline Support through the Contractor's toll-free hotline at [Vendor’s Hotline Number], [TO BE COMPLETED AT CONTRACT AWARD] in English and French, from 8:00 A.M. to 5:00 Eastern Standard Time (EST), Monday to Friday (excluding statutory holidays).

  • Any warranty on Software and Controls is contingent upon there being a Hotline Support agreement being in place for the duration of the warranty Under warranty TGW Systems shall only bear the cost of the concerned defective part(s).

  • In addition to the requirements of Supplemental General Conditions 4004, the Contractor must provide the Technical Hotline Support through the Contractor's toll-free hotline at [Contractor’s Hotline Number], in English and French, from 8:00 A.M. to 5:00 P.M. Eastern Time, Monday to Friday (excluding statutory holidays observed by the federal government in the province from which the call is made).

  • On-site technical assistance is available on the next Business day only when Autodesk’s Hotline Support process has failed to resolve the reported problem.

  • Under all Service Plans, Stago U.S. provides 24 Hours / 7 days toll-free STA System Hotline Support by calling 800-725- 0607.

  • Included Support consists of the following:  software application support described in Section 2.2 via a telephone hotline and/or email  access to a password-protected online knowledgebase  access to remote log-in diagnostics  the provision of Support during Autodesk Business days, generally 9 a.m. to 5 p.m. Monday through Friday, although hours may vary as Autodesk may designate from time to time EXHIBIT B Hotline Support.

  • In calls when there is a Serious or Imminent Threat, suicidal or homicidal ideation, or sexual abuse of minors, the Hotline Support Staff will make an attempt to collect Volunteer’s relevant PII and, if obtained, will disclose information to individuals with a Specific Need to Know.

  • Hotline Support Services hours are 24/7 limited to the Urgent and High priority Production Incidents only.

  • Abiding by Peace Corps Commitments to Sexual Assault Victims, Hotline Support Staff are responsible for providing Volunteers with accurate information on Peace CorpsSexual Assault policies and procedures, reporting options, and available support services.

Related to Hotline Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Other Eligible Support means, with respect to a party, the items, if any, specified as such for that party in Paragraph 13.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Classroom teacher means a teacher subject to annual performance evaluation review under the provisions of Education Law Section 3012-c.

  • Classroom means a classroom created by a Moderator consisting of a group of class seats through which Students use the Service under moderation by a Moderator.

  • Hotline means the Bank's 24-hour credit card customer service telephone number 0000-00-0000 (Domestic) or +000-00000000 (Overseas);

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;