Hold Time definition

Hold Time means the length of time a sign message is fixed in place before changing to a different sign message;

Hold Time shall have the meaning set forth in PARAGRAPH IV.1.C.1

Hold Time means situations in which Customer tests the (3)Voice® Termination Service for a time prior to acknowledging repair.

Examples of Hold Time in a sentence

• The MCO must meet or exceed the following provider call center standards: 90% of calls answered within 30 seconds; Capture rate of 95%; Hold time not to exceed 30 seconds; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.

• The MCO must meet or exceed the following call center standards: 90% of calls answered within 30 seconds; Capture rate of 95%; Hold time not to exceed 30 seconds; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.

• EXHIBIT 1 SCOPE OF WORK • Hold time does not exceed one (1) minute in any instance, or thirty (30) seconds, on average.

• If you use your Card for car rental or hotel stays, the Authorization Hold time may be up to 30 calendar days.

• The OhioRISE Plan must meet or exceed the following provider call center standards: 90% of calls answered within 30 seconds; Capture rate of 95%; Hold time not to exceed 30 seconds; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.

More Definitions of Hold Time

Hold Time. Time that the Customer Care Representative (RA) keeps the customer waiting during the call. SERVICE LEVEL (NS): Quality Indicator giving the percentage of Calls Answered Live with pre-set maximum waiting time.

Hold Time means the amount of time per answered call that a Customer service agent (or

Hold Time during a “Pending Close” status, provided the Trouble Ticket is subsequently closed without further action. A “Pending Close” situation exists where the Subscriber is not immediately available for verification and concurrence on Trouble Ticket closure. In such a case, the Optivon NOC logs a pending close on the Trouble Ticket until either the Subscriber can be contacted or no further problem exists. If there are no further problems, the Optivon customer service center closes the ticket and notifies the Subscriber that the Trouble Ticket has been closed.

Hold Time means the cumulative time a caller is on-hold waiting to speak to a CSR or call abandoned while waiting to speak to a CSR. Each call > 10 minutes total cumulative time on- hold or call abandoned after 10 minutes cumulative time on-hold: 0.3% or more of calls per quarter. $10,000 per quarter if total cumulative time on- hold or call abandoned after 10 minutes on hold is 0.3% of calls per quarter.

Hold Time means the total amount of time Customers are placed on hold after Calls have been answered by Agents.

Hold Time. Benchmark: Commencing on April 12, 2002, at a minimum, Ticketmaster agrees that the average wait time (any call in queue for sales agent support) over the course of each quarter for telephone calls answered by an agent for the GCE Program dedicated phone lines ("Measurement Calls") shall not exceed one hundred and thirty-five (135) seconds ("Hold Time Benchmark"). Amex and Ticketmaster agree that the Hold Time Benchmark described in this sentence shall apply to aggregated quarterly telephone calls received. If for any reason Ticketmaster does not achieve the stated target, Ticketmaster will thereafter use all commercially reasonable efforts to answer such telephone calls within the target average time period as quickly as possible.

Hold Time means the cumulative amount of time that passes between the time a call is placed on hold until the Customer Service Representative speaks with the caller.