Examples of Headend Equipment in a sentence
Company shall provide XXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request.
SONIFI, in its sole discretion, may use new or refurbished parts, materials or equipment to source and provide Headend Equipment replacements and In-Room Equipment replacements, and to perform repairs and maintenance of Headend Equipment and In-Room Equipment.
SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC.
After inspecting the Headend Equipment and/or Licensed Software, SONIFI shall confirm whether or not the reported problem is the result of a defect in materials or workmanship in the Headend Equipment and/or a defect in the Licensed Software installed on, stored on or embedded in the Headend Equipment that prevents it from substantially conforming to any published Documentation.
The In-Room Equipment Limited Warranty Period and the Headend Equipment Limited Warranty Period are collectively referred to in this SONIFI Limited Warranty as the “Limited Warranty Period”.
In no event shall SONIFI be obligated to dispatch service personnel to the Premises for a problem that is not the result of a failure of or a defect in Headend Equipment, In-Room Equipment or Licensed Software, regardless of whether such problem is discovered or reported during or after the applicable Limited Warranty Period.
Based on information supplied by the Headend Equipment, the Licensed Software and/or Company’s designated contact person, SONIFI shall ascertain and classify the severity of a reported issue as “low,” “moderate” or “high,” in its sole discretion.
Company shall provide XXXXXX’s service personnel with full access to the Headend Equipment and the Licensed Software, upon request.
Upon receiving notification of a problem with the Headend Equipment, In-Room Equipment or Licensed Software, either through remote monitoring, a telephone call or e- mail from Company or another reporting method SONIFI makes available to Company, SONIFI will begin diagnosis of the cause of the problem as soon as reasonably possible, taking into consideration the availability of service personnel and the existence of a Force Majeure Event.
The service response times for a particular issue classification and service level package only indicate the time by which SONIFI service personnel will be dispatched to the Premises and do not indicate the required on-site arrival of SONIFI service personnel or the required completion of the repairs, replacements, or Updates necessary or available to fix the identified problem(s) with the Headend Equipment and/or Licensed Software.