Hardware Support definition

Hardware Support means an On-Site remedial hardware maintenance service in relation to the CPE hardware, that may be provided by CMT to the End User as part of the Service where this has been agreed in the End User Order (in accordance with the relevant support level option indicated in such End User Order), including provision of an engineering response and remedy of hardware faults in the CPE hardware; (d) the term “On-Site” shall refer to the End User Site; (e) the term “Tail Circuit” shall mean any Tail Circuits which CMT has agreed to procure for the End User as part of the Service; and (f) the term “User” means all persons or entities using or having access to the Service through the End User or the End User’s network.
Sample 1Sample 2
Hardware Support. As listed in the services, SP shall provide twenty- ---------------- four (24) hours a day, seven (7) days a week hardware support. SP will insure that the continual operation of IP's servers. Should IP's servers go down, SP will have all service up and running within one (1) hour after notification of such down time if reasonably practicable. Unless the service has crashed and SP is unable to replace parts for the specific machine supplied by IP, in such case, SP will use its best efforts to locate the replacement of parts and have them delivered by the fastest means possible. Because IP is providing the hardware, SP has no control over that hardware. SP also has no control over the telephone lines, and should there be a technical problem with the telephone lines, SP will use its best efforts to have the lines repaired. SP has been notified by its telephone line carrier that any problems with the lines will be fixed within six (6) hours and SP and IP agree that SP is at the xxxx and call of the telephone line carrier. Technical Support: Technical support is available on the following ----------------- telephone numbers:
Sample 1
Hardware Support means those support services and activities described in the Hardware Support section of this Maintenance Policy.
Sample 1

Examples of Hardware Support in a sentence

  • Hardware Support does not include the delivery, return, replacement, or installation of supplies or other consumable items (including, but not limited to, operating supplies, magnetic media, print heads, ribbons, toner, and batteries) unless otherwise stated in a Transaction Document.

  • Parts provided under Hardware Support may be whole unit replacements or be new or functionally equivalent to new in performance and reliability and warranted as new.

  • HPE maintains title and Customer shall have risk of loss or damage for loaner units if provided at HPE's discretion as part of Hardware Support or warranty services and such units will be returned to HPE without lien or encumbrance at the end of the loaner period.

  • HPE may provide Hardware Support for cables, connectors, interfaces, and other accessories if Customer purchases Support for such accessories at the same Hardware service level purchased for the Products with which they are used.

  • Diversity Requirements in Clean Energy Works Oregon High-Roads Agreements 63Table 6-1.

  • For Hardware Support purchased during the product warranty period, this Agreement will begin on the date of initial purchase of the new hardware product to be supported and will terminate either at the end of the specified number of years of service purchased; or for Hardware Support Services with page limits, terminate once the specified page limit (or page count) has been exceeded or at the end of the specified number of years of service purchased, whichever comes first.

  • Integrate xCAT in Cloud• Openstack• SoftLayer 1.1.3 Operating System & Hardware Support Matrix PowerPower LEzVMPower KVMx86_64x86_64 KVMx86_64 EsxiRHELyesyesyesyesyesyesyesSLESyesyesyesyesyesyesyesUbuntunoyesnoyesyesyesyesCentOSnonononoyesyesyesWindowsnonononoyesyesyes 1.1.4 ArchitectureThe following diagram shows the basic structure of xCAT: xCAT Management Node (xCAT Mgmt Node): The server where xCAT software is installed and used as the single point to perform system management over the entire cluster.

  • Hardware Support options, Warranties, and RMA procedures vary by product.

  • For general Warranty information, see Section 7: Warranty, the Return Merchandize Authorization (RMA) Process, and Special Hardware Support.

  • The following table outlines the different services available for each Support offering.Table 2: Services Included in the Technical Support Offerings Support ServicesFree SupportCustom SupportStandard Support (8x5)Premium Support (24x7)Support outside of business hours1 Note: For Warranties, see Section 7: Warranty, the Return Merchandize Authorization (RMA) Process, and Special Hardware Support.


More Definitions of Hardware Support

Hardware Support means the replacement or repair of physical components within a unit including where necessary the reinstallation of the operating system to a factory default condition.
Sample 1

Related to Hardware Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • User Interface(s means any technologies thatiii. Customer owns and/or for which Customer has secured an appropriate license/subscription and is/areiv. used to develop/manage user interaction features and characteristics for ERP. Solely for clarity regarding ERP licensing requirements under a contract, User Interfaces for ERP shall be deemed part of ERP and therefore require human users Using ERP via such User Interfaces to have a “Named User” and/or “User” license for ERP, as applicable.

  • Beam monitoring system means a system designed and installed in the radiation head to detect and measure the radiation present in the useful beam.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Satellite services means communications capabilities that utilize an on-orbit satellite for transmitting the signal from one location to another.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Supported Hardware means the hardware and platforms that are listed at (i) xxxxx://xxxxxxxx.xxxxxx.xxx and xxxx://xxx.xxxxxx.xxx/resourcelibrary/articles/enterprise-linux-virtualization-support for Red Hat Enterprise Linux, OpenShift Container Platform and Red Hat Enterprise Virtualization Subscriptions, (ii) xxxx://xxx.xxxxx.xxx/products/platforms/application/supportedconfigurations/ for Red Hat JBoss Middleware Subscriptions, and (iii) xxxxx://xxxxxx.xxxxxx.xxx/knowledge/articles/66206 for Red Hat Gluster Storage Subscriptions, (iv) xxxxx://xxxxxx.xxxxxx.xxx/products/red-hat-ceph-storage for Red Hat Ceph Storage Subscriptions and (v) xxxx://xxxx.xxxxxxx.xxx/ansible- tower/latest/html/quickinstall/prepare.html#prerequisites-and-requirements for Ansible Tower Subscriptions. “Evaluation Subscriptions” are Subscription Services provided for the sole purpose of evaluating the suitability of the Subscription Services for your future purchase from Red Hat or through one of our authorized Business Partners (“Evaluation Purposes”), and not for Production Purposes, Development Purposes or any other purpose.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Software Upgrade means a release of Software, in object code form, or firmware, which adds new functionality and feature enhancements to the Software or Equipment.

  • Computer Hardware and Software means all of each Loan Party’s and each of its Subsidiary’s rights (including rights as licensee and lessee) with respect to (a) computer and other electronic data processing hardware, including all integrated computer systems, central processing units, memory units, display terminals, printers, computer elements, card readers, tape drives, hard and soft disk drives, cables, electrical supply hardware, generators, power equalizers, accessories, peripheral devices and other related computer hardware; (b) all software and all software programs designed for use on the computers and electronic data processing hardware described in clause (a) above, including all operating system software, utilities and application programs in whatsoever form (source code and object code in magnetic tape, disk or hard copy format or any other listings whatsoever); (c) any firmware associated with any of the foregoing; and (d) any documentation for hardware, software and firmware described in clauses (a), (b) and (c) above, including flow charts, logic diagrams, manuals, specifications, training materials, charts and pseudo codes.

  • Customized Software or “Customization” means any Application Software code modified or amended on behalf of the Customer. Setting of parameters, parameterization or configuration is not a Customization.

  • Supported Software means the supported software identified in the Proposal. System means the designated information technology environment in which the Software is to be used. Term means the term of this Agreement specified in clause 2.

  • Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.