Gold Support definition

Gold Support means the gold support level of Maintenance and Support as set out in Section 4.
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Gold Support means the gold level of Support as set out in Section 3.
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Gold Support service category comprises and implies the “Silver Support” service category. • The “Silver Support” service category comprises and implies the “Bronze Support” service category.
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Examples of Gold Support in a sentence

  • This Service is always included in all service categories (Bronze, Silver and Gold Support).

  • For the avoidance of doubt, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes.

  • Furthermore, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

  • For the avoidance of doubt, for a unique Customized Solution, Company may not (i) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes; or (ii) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

  • Gold Support Services do not include warranty or repair service or any other services for third party products.

  • In addition, the Product will be tagged with a serial number that will indicate your purchase of Gold Support Services (the “Service Tag”).

  • You must also install remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep your Gold Supported Systems eligible for Gold Support Services.

  • A third party service provider, under subcontract with Dell, may provide some or all of the Gold Support Services.

  • Gold Support includes the features that Service Provider makes generally available to its Standard and Gold Support SaaS customer base during the applicable Term.

  • As part of DynamicWeb’s Gold Support plan, DynamicWeb provides up to 8 hours, per 12-month period, to train Client’s team in the use of our marketing tools so that Client can get the most out of its new digital marketing platform.


More Definitions of Gold Support

Gold Support defined in Section 2.2.1.
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Gold Support means Oracle’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.
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Gold Support means Point System’s highest level of Support Services. If Customer is entitled to Gold Support, Customer will have access to a customer support representative who may access the Service through Customer’s account for Support Service resolution issues only. To obtain Gold Support, Customer must provide prior authorization for such access and shall assign a user login to the designated Point Systems representative for such purposes. Such assigned login will not be counted against Customer’s User subscriptions allowed to access the Service under the Agreement. In addition, Gold Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
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Gold Support means NetSuite’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.
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Related to Gold Support

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support order means a support order for a child, including a child who has attained the age of majority under the law of the issuing state or foreign country.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Child support agency means the public agency responsible for child support

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • User Interface means the interface for the Hosted Services designed to allow individual human users to access and use the Hosted Services.

  • Financial Support means any loans, guarantees, Security or other financial assistance (whether actual or contingent).

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Family support services means providing opportunities for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.