Escalation. The Contractor will manage Incidents and escalate as appropriate. Incident: An Incident is an unplanned interruption to the Services or a reduction in the quality of the Services, which is not caused by an act or omission of TG4. P1 Incident – Emergency – the incident has a severe impact on the Services P2 Incident – Urgent – the incident has a moderate impact on the Services P3 Incident – Standard – the incident has an impact on the Services Resolution Times P1 Incident - Initial Diagnosis –1 hour from log P1 Incident Fix – within 1 day of log P2 Incident – Initial Diagnosis – 12 hours from log P2 Incident Fix 2 day from day of log P3 Incident – Initial Diagnosis – 24 hours from log P3 Incident Fix 5 days from day of log It is agreed: • The Contractor will operate a service centre which may be accessed by TG4 Monday – Friday 9am – 5pm. • TG4 will nominate one individual who will be the point of contact in logging and finalizing all incidents reported to the service centre. • TG4 may request support by logging an incident with the Contractor’s service centre. When making a support request TG4 will provide as much information as possible including: The time the incident first occurred; Was this a one off occurrence, or is the incident still occurring? Information on how the incident is impacting the service etc. • TG4 will specify the priority level of the Incident when logging the support request. • The Contractor will report any updates to an incident’s progress and/or status in accordance with the timeframes set out in the table. • A monthly and annual report will be provided to TG4 upon request by email, detailing performance against the service level. Schedule E: Data Protection Insert at RFT stage, if applicable, or when completing contract]
Escalation means any unresolved queries or service requests in prescribed timeline.
Escalation means the process by which Dedrone will work continuously, and at multiple levels of its organization, to resolve an Error if not resolved within the specified Resolution Time set forth in Section 4, below.
Examples of Escalation in a sentence
Transaction Information: New Warranty Duration: 90 Days Escalation Information: 2% after 12 Months (1 Year) Customer agrees that SCSS retains a security interest in the equipment until the full purchase price is paid.
Upon reaching 10% of the Emergency thresholds as described in Section 6 of this Specification, ICANN’s emergency operations will initiate an Emergency Escalation with the relevant Registry Operator.
Current contacts must be maintained between ICANN and Registry Operators and published to Registrars, where relevant to their role in escalations, prior to any processing of an Emergency Escalation by all related parties, and kept current at all times.
Escalation is strictly for purposes of notifying and investigating possible or potential issues in relation to monitored services.
ICANN’s emergency operations department will note planned maintenance times, and suspend Emergency Escalation services for the monitored services during the expected maintenance outage period.
More Definitions of Escalation
Escalation has the meaning set forth in Section 9.3(c) hereof.
Escalation. - means the change in costs due to inflation, changes in manufacturing processes, changes in availability of labor or materials, or other factors.
Escalation when used in this Agreement shall mean the percentage increase, if any, in the annual average All Items, All- Urban United States Consumer Price Index published by the US Department of Labor for the period of December to December set forth below, multiplied by the price to which such Escalation must be added. For 2001, reference shall be made to the Escalation for the period of December 1998 to December 2000. For 2002, and for each subsequent year that this Agreement is in force, reference shall be made to the Escalation for the twelve-month period of December to December immediately preceding the applicable year.
Escalation. For any Lease Year (other than the first Lease Year), an amount equal to the difference between (i) the Escalated Rent for such Lease Year and (ii) the Rent for the immediately preceding Lease Year as in effect as of the end of such immediately preceding Lease Year. Notwithstanding the foregoing, in the event that an Unavoidable Delay directly causes Tenant to cease to operate seventy-five percent (75%) or more (by number) of the Facilities for a period of ninety (90) consecutive days or more at any time, then the Escalation shall not apply to the Lease Year immediately following the end of such ninety (90) day period and instead the Rent will continue to be the same for such following Lease Year as in effect at the end of the Lease Year in which the end of such ninety (90) day period occurred; provided, however, that the foregoing provision regarding the impact of an Unavoidable Delay on Escalation shall be applicable no more than two (2) times during the Initial Term and no more than three (3) times during the entire Term including Renewals.
Escalation support to HP if HP declares a customer situation requires immediate action as described below. This may require ClearCommerce to give additional attention, extra resources or assist a HP engineer on-site. An Escalation may require ClearCommerce to respond in a twenty-four (24) hours per day, seven (7) days per week support when the situation is judged by HP as being Error Severity Level 1: Critical.
Escalation as it relates to this Agreement is defined as the percentage increase in the All Items, All Urban Consumer Price Index as reported in the Detailed CPI Report issued by the US Department of Labor ("AUCPI"), for the period of December to December imme diately preceding the applicable year, multiplied by the price to which such Escalation must be added. If there is no increase, or if there is a decrease in the AUCPI, Escalation shall be zero. For the year 1998, reference shall be made to the period of December 1996 to December 1997. For each subsequent year, reference shall be made to the period of December to December immediately preceding the applicable year.
Escalation will mean a series of predetermined corrective action steps taken in response to an event or events creating problems (e.g., interruption of service) and accompanied by intensified management attention until the problem is resolved. The mutually agreed upon severity levels and escalation rules are defined in the “Problem Management” section of this document.