Error Report definition

Error Report means the document generated by NetBrain, pursuant to Section 3 hereof, each time that Customer reports an Error.

Error Report means the report of an Error made in accordance with paragraph 5.2;

Error Report means a report made by the Subscriber, which is related to a provision of an electronic communications service that is not in accordance with the Subscription Contract, in particular to reduced service quality or termination of use, and is attributable to the electronic communications network used by the Service Provider for the service or to a defect of the network.

Examples of Error Report in a sentence

• If, during the course of the Error Diagnosis or development of a solution, measures are necessary which do not fall within Exasol’s responsibility - e.g. provision of important additional information for a Qualified Error Report (e.g. log files), hardware repair work or restoration of back-ups - and if Exasol cannot proceed without such measures, then the time for the execution of those measures will not be included in the above defined Processing, Response and Solution times.

• If Exasol has not received a qualified Error Report, Customer is obliged to provide additional information about the Error.

• If the reason for the interruption/disturbance is an Error in the Software as set out in Part 2, Section 2.2, Exasol provides a Qualified Error Report during the course of Incident Management; however, error correction is not a subject of Incident Management but of Maintenance.

• According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - Critical: within 4 hours - Major: within 8 hours - Normal: within 24 hours - Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”).

• The preparation of the Qualified Error Report may require the assistance of Customer (e.g. provision of client-logs, provision of the session- ID).

• Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, an Error Report shall be opened and the Error shall be resolved in accordance with NetBrain’s standard procedures and processes for Error resolution, as may be updated from time-to-time.

• According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: o Critical: within 4 hours o Major: within 8 hours o Normal: within 24 hours o Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”).

• The preparation of the Qualified Error Report may require the assistance of Customer (e.g. provision of client-logs, provision of the session-ID).

• The preparation of the Qualified Error Report requires under certain circumstances the assistance of the Customer (e.g. provision of client-logs, provision of the session-ID).

• Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs: (a) an Error Report shall be opened; (b) the Error shall be assigned a Severity Level as per the provisions of the (“Error Resolution Plan”); and (c) the Error shall be resolved in accordance with the procedures and processes set forth in the (“Error Resolution Plan”).

More Definitions of Error Report

Error Report means the document created by Docent in performing the Support and Maintenance Services when FTK reports a Software Error.

Error Report means the document or electronic record created by Contractor as a result of notification by the Department of an error as defined in section V.E.2 of this SOW.

Error Report means the document generated by NetBrain, pursuant to Section 3 hereof, each time that Ordering Activity reports an Error.

Error Report means a report identifying Errors in such format as may be prescribed by us from time to time;