End User Support Terms definition

End User Support Terms means Sandvine’s then-current terms and conditions which can be found at xxxx://xxx.xxxxxxxx.xxx/legal and applicable to the tier of Support and Maintenance Services specified in Sandvine’s quotation.
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End User Support Terms means Supplier’s then-current terms and conditions which can be found at www.sandvine.com/legal and applicable to the tier of Support and Maintenance Services specified in Supplier’s quotation.
Sample 1
End User Support Terms means Sandvine’s then-current terms and conditions which can be found at www.sandvine.com/legal and applicable to the Support and Maintenance Services specified in Sandvine’s quotation.
Sample 1

Examples of End User Support Terms in a sentence

  • Once two (2) years passes from the General Availability of a Supported Release, the Supported Release will automatically be end of life software and, notwithstanding any Support and Maintenance Services agreements that may be in place, Sandvine’s only Support and Maintenance Services obligations on end of life Software is to provide reasonable efforts on Severity 1 – Critical (as defined in Sandvine’s End User Support Terms) system restoration issues.

  • Customer shall ensure that it “passes through” all of Supplier’s terms associated with Supplier’s Products and Services to End Users and Distributors and Resellers shall require each End User to sign or agree to Supplier’s then- current End User License Agreement and End User Support Terms, as applicable.

  • Distributor shall ensure that Resellers “pass through” all of Supplier’s terms associated with Supplier’s Products and Services and that Reseller’s require each End User to sign or agree to Supplier’s then-current End User License Agreement and End User Support Terms, as applicable.

  • Once two (2) years passes from the General Availability of a Supported Release, the Supported Release will automatically be end of life Software and, notwithstanding any Support and Maintenance Services agreements that may be in place, Supplier’s only Support and Maintenance Services obligations on end of life Software is to provide reasonable efforts on Severity 1 – Critical (as defined in Supplier’s End User Support Terms) system restoration issues.

  • Distributor the non-exclusive, non-transferable right to market, distribute and sublicense Software and Documentation to the End User who has signed or agreed to Supplier’s then-current End User License Agreement and the right to market and promote Support and Maintenance Services to an End User who has signed or agreed to Supplier’s then-current End User Support Terms.

  • In exchange for payment of the applicable Support and Maintenance Services fees, the Parties agree to provide Support and Maintenance Services to the End User in accordance with the Support Plan and the End User Support Terms commencing on the date of delivery to the earlier of Distributor or Reseller, or as otherwise specified in Supplier’s quotation.

  • If Distributor or Reseller sells Products and/or Services directly to an End User, Distributor or Reseller shall ensure that it “passes through” all of Supplier’s terms associated with Supplier’s Products and Services to End Users and Distributor or Reseller shall require each End User to sign or agree to Supplier’s then-current End User License Agreement and End User Support Terms, as applicable.

  • Reseller the non-exclusive, non-transferable right to market, distribute and sublicense Software and Documentation to the End User who has signed or agreed to Supplier’s then-current End User License Agreement and the right to market and promote Support and Maintenance Services to an End User who has signed or agreed to Supplier’s then-current End User Support Terms.

Related to End User Support Terms

  • Support Terms means the detailed description of the applicable Support Services as specified at xxxxx://xxx.xxx.xxx/corp/legal/.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Online Services Terms means the additional terms that apply to Customer’s use of Online Services published on the Licensing Site and updated from time to time.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • End User Agreement means any agreement that Eligible Users are required to sign in order to participate in this Contract, including an end user agreement, customer agreement, memorandum of understanding, statement of work, lease agreement, service level agreement, or any other named separate agreement.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Software Order Form means the order form for the Software, Third Party Software and related SAP Support ordered by Licensee thereunder, including information on Software, Third Party Software, SAP Support, fees, and other information necessary for the delivery of such items to Licensee.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Program Manual means the United States Department of Agriculture, Animal and Plant Health Inspection Service, Plant Protection and Quarantine, Gypsy Moth Program Manual, 1994 edition.

  • Contracted Services means medical services, nursing services, health-related services, ancillary services, or environmental services provided according to a documented agreement between a health care institution and the person providing the medical services, nursing services, health-related services, ancillary services, or environmental services.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • End-Use Customer means a person or entity in Delaware that purchases electrical energy at retail prices from a Retail Electricity Supplier.

  • NXX means the three-digit code, which appears as the first three digits of a seven-digit telephone number within a valid NPA or area code.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.