Defect Resolution definition

Defect Resolution is the time elapsed from Intel’s report of a defect to the time LMI provides a final correction or modification for the Solution that corrects the root cause of the defect. The Parties agree that the time frames for Initial Response, Service Restoration and Defect Resolution set forth in the following table represent the outside time limit for Initial Response, Service Restoration and Defect Resolution. Defect Priority Service Restoration Level* Initial Response Defect Resolution Response Time Critical [**] May dictate immediate availability of a “dot” Software release, or immediate Hardware replacement. 2 hours High [**] Next “dot” Software Release 30 days or less N/A Medium [**]Hours, within LMI normal business hours** Next “Minor” Software Release; 60 days or less N/A Low [**]Hours, within LMI normal business hours** Next “Major” Software Release 180 days or less N/A * As defined in Schedule 8C ** LMI normal business hours are 9:00AM — 5:00PM (Boston time), Monday — Friday, excluding LMU designated holidays)
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Defect Resolution means a bug-fix, patch, correction code, update, upgrade or other modification, procedure, routine or workaround that corrects a Defect or eliminates the practical adverse effects of a Defect to a reasonably tolerable amount. 4 “Availability” is the percentage value of the total time the Cloud Service is available without Critical Defects during a calendar month from which Tolerable Maintenance is excluded. The warranted Availability is defined per subscription plan in Table A. Effective Cloud Service availability during calendar month = (Total time of calendar month − Tolerable Maintenance time in that calendar month) 5 "Tolerable Maintenance" means the number of hours per calendar month as defined per Subscription Plan in Table A during which we may perform maintenance on the Cloud Service that is excluded from Availability. If possible, such maintenance will be performed outside EMEA support hours and with at least 24 hours' notice.
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Defect Resolution means a modification to the Software or a change to the Software configuration to enable it to conform to its specification, or a Work-around, or an agreed plan to correct the Defect "Resolution Time" means the time between the initial support call being placed by the Customer to Alterian (Xxxxx) Ltd. for support and Defect Resolution;
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Examples of Defect Resolution in a sentence

  • Service Provider will respond to Sprint, conduct a root cause analysis and provide a Defect Resolution according to the target timeline below provided that in the event that Service Provider is unable to conduct a root cause analysis or provide a Defect Resolution in such time frame due to a delayed response from Sprint or an OEM, the length of such delay shall be subtracted from the calculation of total time.

  • Priority 1 and 2 problems will be fixed per Table 3 (Defect Resolution Timeframes), and Priority 3 and 4 issues are fixed per a “best effort” basis.

  • For clarity, once a Defect is Resolved in accordance with the preceding sentence of this Section 7.5(c), if the same Defect is at any time thereafter identified in the Production Environment, then such later identified Defect and its Resolution will be handled as a new Defect subject to the Defect Resolution Service Level set forth in Exhibit B-1 to Annex B of this MSSOW.

  • Additionally, Purchaser undertakes to notify Vendor promptly if it discovers any matter which does not comply with the Conditions Precedent for Delivery (a “ CP Defect Notice”), so as to allow Vendor a period of 30 Business Days from the date of the relevant CP Defect Notice (“CP Defect Resolution Period”) to rectify such relevant matters to the reasonable satisfaction of Purchaser.

  • Support Services, Enhancements, Defect Resolution, and Telephone Consultations to be provided by Licensor under the Agreement shall be performed only during the hours of 7:00 p.m. through 4:00 p.m. Pacific Standard Time, Monday through Friday (excluding holidays), unless otherwise required (as reasonably determined by Licensor).

  • Available to Customer via the defect tracking system 10 days to notify Customer of a Defect Resolution schedule and planned release date or to develop a mutually agreed upon resolution.

  • Each priority level has a Response Time, Issue Resolution and Defect Resolution Objective associated with it as shown below:/1/ Priority Description Response Time Issue Defect Objective Resolution Resolution Objective Objective ----------------------------------------------------------------------------------------------------------------- 1 Critical: Application Down, Unable to 1 Hour /8/ Hours To Next Available use or severely impaired.

  • To the extent that any matter the subject of a CP Defect Notice is not resolved to the reasonable satisfaction of the Purchaser within the CP Defect Resolution Period, the Purchaser shall notify Vendor with another CP Defect Notice stating the reasons for non-compliance and requesting resolution of such defect within another CP Defect Resolution Period.

  • Defect Severity Service Objective Level Definition Response Time Target Defect Resolution Time Severity 1 Product or system is not operational and/or all data inaccessible or lost.

  • Table 3 Defect Resolution Timeframes inContact Initial Call Response Time inContact Work Around inContact Final Fix to Siemens inContact Final Fix to Customer Priority 1 1 hr 4 hrs 36 hrs 48hrs Priority 2 4 hrs 24 hrs 14 days 30 days Priority 3 & 4 12 hours Best effort Best effort Best effort Information Requests 1 business day 2 business days* 3 business days* Note: All days are calendar days unless specified otherwise.


More Definitions of Defect Resolution

Defect Resolution is the time elapsed from BTE’s report of a defect to the time Vendor provides a final correction or modification of the Product that corrects the root cause of the defect.
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Defect Resolution means a bug-fix, patch, correction code, update, upgrade or other modification, procedure, routine or workaround that corrects a Defect or eliminates the practical adverse effects of a Defect to you to a reasonably tolerable amount.
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Defect Resolution means the delivery of a Fix that recovers
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Defect Resolution is the time elapsed from End User’s report of a defect to the time Infinera provides a final correction or modification of the Product that corrects the root cause of the defect.
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Related to Defect Resolution

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • unanimous resolution means, subject to subsection (3) -

  • Resolution shall have the meaning specified in Section 8(E).

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Arrangement Resolution means the special resolution approving the Plan of Arrangement to be considered at the Company Meeting, substantially in the form of Schedule B.

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Defect Notice shall have the meaning specified in Section 3.2 of this Agreement.

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Environmental Defect Notice shall have the meaning set forth in Section 12.1(a).

  • Environmental Defect means, with respect to any given Asset, a material violation of Environmental Laws in effect as of the Effective Time in the jurisdiction in which such Asset is located.

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Certified Resolution means a copy of a resolution certified by the Secretary or an Assistant Secretary of the Company to have been duly adopted by the Board of Directors and to be in full force and effect on the date of such certification.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Ordinary Resolution means a resolution passed by a simple majority of the Members as, being entitled to do so, vote in person or, where proxies are allowed, by proxy at a general meeting, and includes a unanimous written resolution. In computing the majority when a poll is demanded regard shall be had to the number of votes to which each Member is entitled by the Articles.

  • Title Defect Notice shall have the meaning set forth in Section 11.2(a).

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • Informal resolution means options for resolving a formal complaint that do not involve a full investigation and adjudication. Informal resolution may encompass a broad range of conflict resolution strategies, including mediation or restorative justice.

  • Extraordinary Resolution has the meaning set forth in Section 7.11(1);

  • Initial Resolution Period As defined in Section 2.03(b).

  • Environmental Defect Value means, with respect to any Environmental Defect, the value, as of the Closing Date, of the estimated costs and expenses to correct such Environmental Defect in the most cost-effective manner reasonably available, consistent with Environmental Laws, taking into account that non-permanent remedies (such as mechanisms to contain or stabilize hazardous materials, including monitoring site conditions, natural attenuation, risk-based corrective action, institutional controls or other appropriate restrictions on the use of property, caps, dikes, encapsulation, leachate collection systems, etc.) may be the most cost-effective manner reasonably available.

  • Dispute Resolution Scheme means the Electricity and Gas Complaints Commission or such other dispute resolution scheme approved or provided for in accordance with section 95 of the Act;

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Environmental Condition means any condition or circumstance, including the presence of Hazardous Substances which does or would (i) require assessment, investigation, abatement, correction, removal or remediation under any Environmental Law, (ii) give rise to any civil or criminal Liability under any Environmental Law, (iii) create or constitute a public or private nuisance or (iv) constitute a violation of or non-compliance with any Environmental Law.

  • Amalgamation Resolution means the special resolution of the Shareholders concerning the Amalgamation to be considered at the Meeting, substantially in the form set out in Appendix A to the Circular;

  • Resolution of Directors means either: