Custom Support definition

Custom Support means any agreed non-standard Support, including consulting and custom project services.
Sample 1
Custom Support means Support Services adapted to meet Customer requirements.
Sample 1
Custom Support. Oracle Offshore may offer Custom Support to better meet the needs of specific customers. In providing Custom Support, Oracle may require access to the Remote Software Service through Customer’s NetSuite account in order to resolve Support Service issues. When purchasing Custom Support, Customer must provide prior authorization for such Oracle access and shall assign a user login to the designated Oracle representative to be used solely for the purposes of providing Custom Support. Such assigned login will not be counted against Customer’s total number of authorized Users allowed to access the Remote Software Service under the Agreement. In addition, Custom Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
Sample 1

Examples of Custom Support in a sentence

  • For Free Support and Custom Support offerings, Maintenance is always free unless noted otherwise.

  • HID provides multiple Technical Support offerings: Free Support, Standard and Premium Technical Support, and various Custom Support offerings.Technical Support is the ability to contact the HID Technical Support department for the resolution of suspected problems with HID hardware and software, while Maintenance is the provisioning of upgrades and updates.

  • Markes warrants that the Support or Custom Support shall be performed in a professional and workmanlike manner.

  • The foregoing warranty shall survive for a period of ninety (90) days from the performance of Support or Custom Support services.

  • Customer may request eGain to provide such Custom Support for the included Customizations during the period of 8:00am to 5:00pm local time (for UK, North America or GMT+5 for APAC) on a Business Day.

  • If the files downloaded while enrolled in Custom Support are lost, damaged or otherwise rendered unusable after the term of enrollment has expired, re-enrollment is required to regain access.• Premier Support is a prerequisite for Custom Support enrollment.

  • If the Premier Support Services contract lapses or is terminated, the Custom Support contract will be terminated on the same date.• Hotfixes for time zone or Daylight Savings Time issues are not included in the Custom Support program.

  • If Customer engages eGain for Custom Support and unless agreed otherwise in the applicable Order, such Custom Support will be provided by eGain on an annual basis, commencing from the parties’ execution of the applicable Order for such Custom Support.

  • Unless agreed otherwise in the applicable Order for Custom Support, Customer shall reimburse eGain all reasonable travel related expenses incurred by eGain in performing such Custom Support.

  • Following the initial term of Custom Support, the purchased Custom Support may be renewed for subsequent terms as mutually agreed in writing by the parties.


More Definitions of Custom Support

Custom Support means any agreed non- standard Support, including consulting and custom project services.
Sample 1
Custom Support means any support and maintenance services not specified in this Exhibit, including but not limited to support related to Custom Components and any Additional Services as defined in Section 5(d) below.
Sample 1
Custom Support means Support adapted to meet Reseller requirements.
Sample 1

Related to Custom Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.