Examples of Critical Error in a sentence
If the agreed service level is not covered in the event of a Critical Error and the Customer requests Error Recovery outside the agreed SLA, the product ‘Paid Error Recovery’ can be purchased in addition.
Incident Level Problem Definition Response Time Resolution plan (w/o source code changes) Severity 1 Critical Problem, Critical Error with no workaround A critical Problem makes the continued usage of all critical functions that functioned previously in the production environment of the supported release of the Software impossible and prevents the customer from normal usage across all Site installations of the Software.
We will use reasonable efforts to correct any Critical Error promptly after receipt of notice thereof.
Dialogic will reclassify a Critical Error as a Major Error if there is a suitable Workaround with adequate documentation.
Downtime is calculated from the time a Critical Error occurs in the Service until the error has been reftified.