Complaints Handling Officer definition

Complaints Handling Officer means the persons specified in Part 5 of Schedule 1 who are nominated by each party to receive and manage complaints in accordance with the Internal Complaints Handling Procedure.
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Complaints Handling Officer means an officer whose duty includes ensuring the Financial Institution’s compliance with this Notice;
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Complaints Handling Officer means an officer designated by a capital market operator, to deal with complaints, in accordance with these Rules, and includes a person appointed by a capital market operator to deal with complaints on its behalf;
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Examples of Complaints Handling Officer in a sentence

  • The Company has appointed a Complaints Handling Officer, who is responsible for implementation of the complaints handling policy.

  • If the Complainant did not obtain an answer or a satisfactory answer from the Complaints Handling Officer, it shall be given the opportunity to raise the Complaint up to the Board of Directors of the Company, without prejudice to the below paragraph.

  • In this respect, the Complaints Handling Officer shall indicate to the complainant the means to contact the Board of Directors of the Company to escalate its complaint.

  • The Complaints Handling Officer must send an acknowledgment of receipt in writing within (10) ten Business Days of receipt of the complaint, unless the answer itself is provided to the complainant within this period.

  • Complaints are expected to be filed in writing to the attention of the Complaints Handling Officer with the reference “Complaint Filing” at the following address or e-mail: Triodos SICAV I Attention: Complaints Handling Officer 11-13, Boulevard de la Foire L-1528 Luxembourg Grand-Duché de Luxembourg E-mail address: TriodosIM@triodos.com Complainants will be able to file complaints in English as well as in Dutch.

  • Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code.

  • In compliance with the directives of the Central Bank of Bahrain, GFH has appointed a Complaints Handling Officer, who is responsible for ensuring that the client complaint is acknowledged, properly investigated, and that the Bank’s response is adequately communicated to the client.

  • You may also direct your complaint to our Complaints Handling Officer on 1300 650 542 or to our postal address: Ministry and Learning Centre, Level 4, 5 Saunders Close, Macquarie Park NSW 2113.

  • During this period the Complaints Handling Officer may undertake further communications and or investigations with the mediator, complainant and or other parties should further clarification be required.

  • Should the Committee believe that further time is necessary, it will instruct the Complaints Handling Officer to inform the mediator, complainant and any other interested parties of the delay in writing.

Related to Complaints Handling Officer

  • Catering Officer means a person who is responsible for catering services.

  • Monitoring Officer means the officer designated under Section 5(1) of the 1989 Act.

  • Hearing Officer means any individual or board charged with the duty of rendering decisions at any stage on grievances hereunder.

  • Ordering Officer means any person within the Agency authorised to order particular Services under the Contract.

  • Investigating Officer means the person appointed by the Monitoring Officer to undertake a formal investigation of a complaint alleging a breach of the Code of Conduct by a Subject Member. The Investigating Officer may be another senior officer of the District Council, an officer of another authority or an external investigator.

  • Filing officer means the office that is designated by section

  • Returning Officer means a Returning Officer appointed pursuant to the Act;

  • Correctional officer means a participating member who is employed as a correctional

  • Contracting Officer means the person designated by the Director or his duly authorized representative to execute this Agreement on the behalf of the Judiciary, and any other successor Contracting Officer who has responsibility for this agreement. The term includes, except as otherwise provided in this Agreement, the authorized representative of a Contracting Officer acting within the limits of his written authority.

  • Assessing Officer means an officer of a State Government or Board or licensee, as the case may be, designated as such by the State Government;

  • Inspecting Officer means any officer as mentioned below corresponding to different departments:

  • Screening Officer means a person appointed to that position under this bylaw.

  • Licensing Officer means a person with the authority to enter into, administer, and/or terminate Agreements and make related determination and findings.

  • Medical Review Officer (MRO) means a licensed physician responsible for receiving and reviewing laboratory results generated by the school district’s drug testing program and for evaluating medical explanations for certain drug tests.

  • Accounting Officer clause 65;

  • signing officer means, in relation to any instrument, any person authorized to sign the same on behalf of the Corporation by paragraph 2.03 or by a resolution passed pursuant thereto;

  • Administrative Officer means anyone designated at the college as being on the administrative staff, such as the President, Chief Academic Officer, Chief Student Services Officer, etc.

  • Approving Officer means Richard S. Pzena, John P. Goetz, Ben Silver, Allison Fisch, or designee.

  • taxing officer means the Chief Registrar or such other officer of the Court as the Chief Judge may appoint to tax costs.