Complaint Handling definition

Complaint Handling. User is responsible for handling any complaint with regard to a customer. User must promptly notify Autobooks of any complaint with regard to Autobooks, and Autobooks will handle the receipt of complaints in accordance with its current policies and procedures. If Autobooks is unable to resolve an issue to User’s satisfaction, the complaint resolution procedures in the Agreement will control the process. Statements: Merchant statements are available online, after appropriate login, through the Accounting Services. EXHIBIT F Autobooks Pricing Schedule This Exhibit sets forth the fees Autobooks will charge for its software and services. Prices may vary based on promotional offerings available and additional items charged by the financial institution. Please refer to the financial institution’s current business online banking fee schedule for all online banking fees. These prices are subject to change from time to time. Autobooks Pricing Schedule Fee Description Autobooks Monthly Account Maintenance Fee $9.99 (first 60 days free) Bank Monthly Bill Pay Fee (optional)* * Autobooks Incoming Transaction Processing Fee (Credit Card) 2.89% of transaction amount Autobooks Incoming Transaction Processing Fee (ACH,) 1.00% of transaction amount Autobooks Incoming Transaction Processing Fee (Automatic check deposits (also known as lockbox)) 1.99% of transaction amount for Lockbox, up to a maximum of $10.00 Autobooks ACH and Automatic Check Deposit Return / Reject** $25.00 each Autobooks Credit Card Payment Chargeback Request or Return** $25.00 each Bank Bill Payment Return / Reject* * *If you opt for bill pay, there may be a monthly fee charged by the financial institution. Please refer to the financial institution’s current business online banking fee schedule for the most up to date pricing.
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Complaint Handling means handling and resolution of complaints in the financial services sector.
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Complaint Handling means all the processes used to handle a complaint, including intake, screening, opening a case, assigning, investigating, attempting resolution, referring, closing a case, performing follow-up activities, and documenting and record keeping.
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Examples of Complaint Handling in a sentence

  • We follow the Complaint Handling Procedure, published on our website, which forms an integral part of this Agreement.


More Definitions of Complaint Handling

Complaint Handling. User is responsible for handling any complaint with regard to a customer. User must promptly notify Autobooks of any complaint with regard to Autobooks, and Autobooks will handle the receipt of complaints in accordance with its current policies and procedures. If Autobooks is unable to resolve an issue to User’s satisfaction, the complaint resolution procedures in the Sub-Merchant Agreement will control the process. Statements: Merchant statements are available online, after appropriate login, through the Accounting Services. EXHIBIT E Autobooks Pricing Schedule
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Related to Complaint Handling

  • Complaints means each of the following documents:

  • Complaint means any formal written complaint raised by a Contracting Body in relation to the performance of this Framework Agreement or any Call-Off Contract in accordance with Clause 44 (Complaints Handling and Resolution);

  • Handling means any installation, handling, generation, storage, treatment, use, disposal, discharge, release, manufacture, refinement, presence, migration, emission, abatement, removal, transportation, or any other activity of any type in connection with or involving Hazardous Materials.

  • Allegation means any written or oral statement or other indication of possible scholarly misconduct made to an institutional official.

  • SMS means short message service provided by your mobile service provider which:

  • Complainant means an individual who is alleged to be the victim of conduct that could constitute sexual harassment.

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Adverse Event means any untoward medical occurrence in a patient or clinical investigation subject administered a pharmaceutical product and that does not necessarily have a causal relationship with the treatment. An adverse event can therefore be any unfavourable and unintended sign (including an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicinal product, whether or not related to the medicinal product.

  • pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

  • Alert means events may occur, are in progress, or have occurred that could lead to a release of radioactive material but that the release is not expected to require a response by offsite response organizations to protect persons offsite.

  • Transport means the most efficient and available method of conveyance. In all cases, where practical, economy fare will be utilized. If possible, the Insured’s Common Carrier tickets will be used.

  • Billing involves the provision of appropriate usage data by one Telecommunications Carrier to another to facilitate Customer Billing with attendant acknowledgments and status reports. It also involves the exchange of information between Telecommunications Carriers to process claims and adjustments.

  • Group Grievance is defined as a single grievance, signed by a Xxxxxxx or a Union Representative on behalf of a group of employee who have the same complaint. Such grievances must be dealt with at successive stages of the Grievance Procedure commencing with Step 1. The grievors shall be listed on the grievance form.

  • Policy Grievance shall be signed by a xxxxxxx or a Union representative or, in the case of an Employer's policy grievance, by the Employer or its representative.

  • CMS means the Centers for Medicare & Medicaid Services.

  • Scheduling means the actions of Seller and/or its designated representatives pursuant to Section 4.2, of notifying, requesting and confirming to ISO- NE the quantity of Energy to be delivered on any given day or days (or in any given hour or hours) during the Services Term at the Delivery Point.

  • Emergency medical services provider means a person who has received formal training in prehospital and emergency care, and is licensed to attend any person who is ill or injured or who has a disability. Police officers, firefighters, funeral home employees and other persons serving in a dual capacity one of which meets the definition of “emergency medical services provider” are “emergency medical services providers” within the meaning of this chapter.

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Emergency Medical Transportation means the transportation, by ambulance, of sick, injured or otherwise incapacitated persons who require emergency medical care.

  • Protocol means, in respect of any category of object and associated rights to which this Convention applies, the Protocol in respect of that category of object and associated rights;

  • Retaliatory personnel action means denial of any right guaranteed under the Act and any threat, discharge, including a constructive discharge, suspension, demotion, unfavorable reassignment, refusal to promote, disciplinary action, sanction, reduction of work hours, reporting or threatening to report the actual or suspected immigrant status of an employee or the employee’s family, or any other adverse action against an employee.