Claimed Outage definition

Claimed Outage means the period (measured in minutes) during which Customer claims a loss of service during a measurement period as reported using the approved procedure.
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Claimed Outage means the period, measured in minutes, during which you claim a loss of service and/or the level of performance has failed to meet the monthly uptime commitment.
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Claimed Outage means the period (measured in minutes) during which you claim a Loss of Service during a Measurement Period as reported using the Approved Procedure.
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Examples of Claimed Outage in a sentence

  • Customers who at the time of the report of the Claimed Outage are not current on their payment of the fees for the Services do not qualify for SLA Credits for such Claimed Outages.

  • Customers do not qualify for SLA Credits if they (a) are not current on their payment of fees for the Services at the time of the report of the Claimed Outage, or (b) have not paid their fees when due for the Services three or more times in the previous 12 calendar months.

  • SLA Credit Claim To claim a credit, You must follow the procedure described herein within seven (7) days of the end of the Claimed Outage.

  • A Verified Outage begins at the first Claimed Outage from Client as verified by IBM’s monitoring logs as a Verified Outage and ends when the IBM monitoring log shows the IBM SaaS services restored.

  • These entities are managed and supported as described in ACR 1-3, Boards, Commissions, Councils and Committees Created by the Board of Supervisors, to increase the effectiveness of local government.

  • To claim a SLA credit you must follow the Approved Procedure as set forth in such SLA within seven (7) days of the end of the Claimed Outage.

  • The Customer’s identified master administrative user will report a Claimed Outage by contacting TwinStrata support and providing requested information, which may include the Service type, IP Address, dates and times, error messages received (if any), contact information, and full description of the interruption of Service including logs, if applicable.

  • In order to receive a DRaaS SLA Credit, Customer must submit a report of Claimed Outage to TwinStrata support within four (4) days of the end of the Claimed Outage after the technical issues have been resolved.

  • TwinStrata will apply the SLA Credits to the Customer’s future invoices for the relevant Services subject to TwinStrata’s standard policies.(III) Ineligible CustomersCustomers who at the time of the report of the Claimed Outage are not current on their payment of the fees for the Services do not qualify for DRaaS SLA Credits for such Claimed Outages.

  • Hydrodynamics and Physico-Chemical Aspects of Liquid-Liquid Extraction.


More Definitions of Claimed Outage

Claimed Outage means the period (measured in minutes) during which Customer claims a Loss of Services during a Measurement Period as reported using the Approved Procedure.
Sample 1

Related to Claimed Outage

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Scheduled Outage has the meaning given to it in the Grid Code;

  • Excluded Downtime has the meaning set forth in Section 2 below.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Force Majeure Event means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

  • Force Majeure means an event beyond the control of the supplier and not involving the supplier’s fault or negligence and not foreseeable. Such events may include, but is not restricted to, acts of the purchaser in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.

  • Service Failure means a failure by the Contractor to provide the Services in accordance with any individual service level described above (measured on a monthly/quarterly/annual basis)

  • Planned Downtime means scheduled maintenance and Software or application upgrades; or setting up a new customer or service and service modifications;

  • forced labour means forced or compulsory labour as defined in Article 2 of the Convention on Forced Labour, 1930 (No. 29) of the International Labour Organization, including forced child labour;