Answer time definition

Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone number and a natural gas public utility or alternative gas supplier representative or automated system is ready to render assistance or accept information to process calls.

Answer time means a measurement in seconds from the point the carrier's telephone system receives the call until the call is answered by the carrier's representative or voice response unit and ready to accept information. When the carrier uses a menu-driven system, the measurement begins once the menu-based system has transferred the customer into the carrier's telephone system until the call is answered by the carrier's representative.

Answer time means a measurement from the point the last digit of the entity's telephone number is dialed or, if a menu-driven system is used, from the point the last menu digit is dialed by the subscriber and the call is answered by the entity.

Examples of Answer time in a sentence

• Answer Time for trouble reports and billing and non-billing inquiries applies to GRC ILECs, facilities-based URF Carriers with 5,000 or more customers, and any URF Carrier with fewer than 5,000 customers that is a COLR.

• Answer Time - The point in the progression of inbound calls beginning when it arrives at the call center switch until it is routed to a communications assistant.

• Answer: Time spent in the room with both the psychiatrist and client during a psychiatric evaluation, advocating on behalf of a client, may be billable as case management-mental health.

• The agenda of the orientation should include the following:• Program requirements and expectations including regular saving plan deposits• Overview of Financial Literacy and Asset Goal Specific Training requirements• A list of any out-of-pocket expenses that will be required• Question and Answer Time Information meetings can be offered individually or in group sessions as well as in conjunction with other aspects associated with the program such as scheduled training sessions or an agency “open house”.

• Call Answer Time shall not exceed 60 seconds for 80 percent of customers.

More Definitions of Answer time

Answer time means the time between the connection of a call to Contractor’s call center and the time when a Contractor employee, agent, Subcontractor, or representative answers the call.

Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility’s or Alternative Gas Supplier’s entity’s telephone number is dialed or, if the natural gas public utility or Alternative Gas Supplier uses a menu-driven system is used, from the point the customer dialed the last menu digit is dialed by the customer and an natural gas public utility or Alternative Gas Supplierentity representative or automated system is ready to render assistance and/or accept information to process calls.

Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone number and a natural gas public utility or alternative gas supplier representative or

Answer time means a measurement from the point a call is placed in the answering queue.

Answer time means a measurement from the point the last digit of the entity’s telephone number is dialed or, if a menu-driven system is used, from the point the last menu digit is dialed by the subscriber customer and the call is answered by the entity an entity representative or automated system is ready to render assistance and/or accept information to process calls.

Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone

Answer time means the time between the connection of a call to the ASB’s call center and the time when an ASB employee, agent, Subcontractor, or representative answers the call.