Agreed Service Level definition

Agreed Service Level means the minimum service levels defined by the Cloud Provider in respect of a Cloud Service, as set out in these Service Terms;
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Agreed Service Level means the levels of performance and service to be provided by Register 365 to the customer;
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Agreed Service Level means the levels of performance and service to be provided by Namesco to the customer;
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Examples of Agreed Service Level in a sentence

  • Subject to clause5.2, where the Cloud Provider has not met an Agreed Service Level for a Cloud Service in a given month, the Cloud Customer shall be entitled to the Service Level Credits defined under the specific Cloud Service affected.

  • Where there is no reference to an Agreed Service Level for a service, including when there are no service-specific terms for the service, the Cloud Customer accepts there is no Agreed Service Level for the service, and no Service Level Credits can be requested for that service.

  • The Cloud Provider will credit Service Level Credits to the Cloud Customer’s account upon confirming that the relevant Agreed Service Level item has not been met.

  • B.5. The Cloud Provider shall undertake all reasonable efforts to meet the Agreed Service Level for the Block Storage Service, which excluding all Scheduled Outages is a Monthly Uptime Percentage of 99.95% for volume types with a replication factor of three (3).

  • The Government has imposed an Agreed Service Level or KPI to be complied with by BERNAS in carrying out its obligations under the BERNAS Agreement.

  • The Agreement describes the price of the Agreed Service Level and error correction outside of the Agreed Service Time.

  • We shall provide the environment such that actual level of performance is equal to or higher than the associated Agreed Service Level (if any).

  • B.3. The Cloud Provider shall undertake all reasonable efforts to meet the Agreed Service Level for the Block Storage Service, which excluding all Scheduled Outages is a Monthly Uptime Percentage of 99.95% for volume types with a replication factor of three (3).

  • The Infrastructure Backlog Ratio and Cost to Bring Assets to Agreed Service Level are reported in SS7 of Council’s annual financial statements and compared to a benchmark (Office of Local Government, 2019).

  • This may include, where relevant, sharing information about health and safety matters with elected health and safety representatives and/or workplace representatives who may forward this to unions as required.

Related to Agreed Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Credit is defined in Section 8.

  • Finished Services means complete end-to-end services offered by CenturyLink to wholesale customers or retail End User Customers. Finished Services do not include Unbundled Network Elements or combinations of Unbundled Network Elements. Finished Services include Access Services, private lines, retail services, and resold services.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Managed Services means the services provided by a Client to End Users using the SaaS and Client’s intellectual capital and/or additional services supplied by Client.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Service Specific Terms has the meaning given in the G Suite Agreement or Complementary Product Agreement, as applicable, or, if Customer’s G Suite Agreement does not define “Service Specific Terms”, means the then-current terms specific to one or more Core Services for G Suite set out at xxxxx://xxxxxx.xxxxxx.xxx/terms/service-terms/.

  • Extended services means ongoing support services provided to individuals with the most significant disabilities, including youth with the most significant disabilities, after the time-limited vocational rehabilitation services have been completed and job stabilization has been achieved. They consist of specific services, including natural supports, needed to maintain the supported employment placement. Extended services are paid from funding sources other than DRS and are specifically identified in the IPE, except that DRS may provide and pay for extended services for youth with the most significant disabilities for a period not to exceed 4 years or extend beyond the date when the youth reaches age 25.

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with schedule 5;

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)

  • Basic generation service provider or "provider" means a

  • Scope of Services or “Scope of Work” means the work to be performed by the Proposer or Consultant as described in Section 2.0 of this RFP, as amended thereto.

  • Transition Services means a coordinated set of activities for a child with a disability that:

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • Advertising Services means the advertising services selected on the front pages of this Agreement.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.