Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT FOR/ PERJANJIAN TINGKAT LAYANAN UNTUK SAP HANA ENTERPRISE CLOUD AND/ SAP HANA ENTERPRISE CLOUD DANService Level Agreement • April 28th, 2020
This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”) and SAP S/4HANA Cloud, extended edition services, previously known as S/4HANA Cloud, single tenant edition, (“EX Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for the HEC Services, EX Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP./ Perjanjian Tingkat Layanan untuk layanan SAP HANA Enterprise Cloud (“Layanan HEC”) dan layanan SAP S/4HANA Cloud, extended edition, sebelumnya dikenal sebagai S/4HANA Cloud, single tenant edition ("Layanan EX") (masing-masing disebut, “Layanan Cloud”) ini menyatakan Tingkat Layanan yang berlaku untuk Layanan HEC, Layanan EX, dan Penyediaan Server yang dilanggan oleh Pelanggan dalam Formulir Pemesanan dengan SAP.
