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DEPARTMENT OF PHARMACY SERVICESAugust 29th, 2017
AIDET: Five Fundamentals of Patient Communication provides a template for a very good exchange of information in every patient or family encounter. Patients hospitalized for the average length of stay of 3.5 days encounter about 74 different staff members. Only about 42 percent of the staff introduces themselves! That means that the average patient sees about 40 people who have not taken the first step in service excellence.
