Common Contracts
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Service Level Agreement V6.0March 21st, 2012
ODJFS Office of Information Services (OIS) is pleased to publish the FY 2012-2013 ODJFS OIS Service Level Agreement Version 6. ODJFS OIS has several ongoing processes to assess and define its core business with the goal of improving service delivery and customer service. Current mechanisms to assist in achieving this goal are the development and implementation of the ODJFS Information Technology (IT) Plan, the Technology and Service Support Policy (TSSP) and the Service Level Agreement (SLA) Program.
