Your Responsibility to us. 19.1 You are responsible for ensuring that you engage with us and our Scheme Partners in a reasonable and courteous manner at all times. We operate a policy of zero tolerance of abuse towards our employees or the employees or contractors of our Scheme partners and reserve the right to withdraw the services and terminate this Agreement if in our sole discretion your conduct falls below what a reasonable person would believe to be reasonable and courteous.
Your Responsibility to us. To make your bookings for transport as soon as you know you need to travel • To respect other people travelling with SWCT, our team members and the general public • To tell us about any equipment you use that helps you get around or if you change your equipment • To tell us what you need help with (e.g. walking up steps) • To pay for your carer to travel with you if needed – when using our express services, shopping services or on social outings (it will cost the same as your transport) Form 7.1a SWCT NDIS Service Agreement Intranet/Organisation/Forms/NDIS Service Delivery Section 7 This form updated 04/03/2020 • To tell us if you ever feel unsafe or have a problem with any of our team and work with us to help fix it • If you need to cancel a service, you will give us 48 business hours’ notice, or a cancellation fee may be charged • To use your NDIS transport assistance money that you get fortnightly before using the money in your NDIA Core Package • To tell us if your NDIS Plan changes or if you stop using NDIS • To tell us if you have a Positive Behaviour Plan or if you are going to get one 5. WHAT SUPPORTS WILL BE PROVIDED Transport may be provided by a SWCT driver in one of our vehicles or in a Taxi organised by us. Please tick the type of transport you want SWCT Vehicle or Taxi SWCT Vehicle only Taxi only We need to let you know that if you choose only one type of transport it may mean that we cannot assist you sometimes. The more options we must transport you the more chance we will be able to get you where you want to go.
Your Responsibility to us. (a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.
Your Responsibility to us. It is important that you understand your obligations to the firm, which we outline at this juncture, you will: • Co-operate with reasonable requests for information. • Advise us of changes of address, or contact details. • Return authorities to us within 14 days. • Respond to correspondence from us within 14 days. • Assist us throughout to progress your case. • Be honest with us throughout. • Ensure your instructions are not misleading and are as accurate as possible. Please note that if you breach any of your obligations to us, it may give rise to us terminating your CFA and you may be liable for all of your costs and disbursements due to us.
Your Responsibility to us
