Common use of Witness Duty Clause in Contracts

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age, Non-Discrimination ............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................13.02 163 Choice of Tours Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference ...............................................3.04, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Pay Check Delivery.....................................4.08 65 Payroll Deduction Cancellation ............................................25.01 219 COPE ......................................................25.06 221 Union Dues .............................................25.01 219 Pension Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 AgeBCB2.......................................................Appendix B, Non-Discrimination ............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (SelectionsPart II 283 Southeast Program ..................................Appendix B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Part II 281 Personal Illness Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Limitation ...........Appendix C, Part I 288 Call-Out XI 302 Personal Vehicle Remibursement Plan ......9.07 136 Personnel Records .......................................18.01 178 Picket Lines .................................................17.04 177 Place of Reporting .......................................10.01 138 Posting for Company Transfers...................12.04A 155 Posting of Job Vacancies.............................12.01A 144 Posting Vacation..........................................5.07A 72 Premium Pay 6th & 7th Day..........................................3.03B3 19 Definition ................................................1.03 2 1.21 5 Equalization - CPE..................................Customer Markets Addendum 380 Premium Pay Equalization ..........................4.06 49 Progression Increase, Effective Date ..........2.04 14 Progression Schedules.................................2.03 14 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 195 Union Officer ..........................................17.01 175 Promotional Increase Treatment .................12.03 155 Promotional Move .......................................12.01 144 Q Quarantine, Absence ...................................6.04A2 89 R Race, Non-Discrimination...........................30.03 227 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting ...............................2.05 14 Reassignment Pay Protection Plan ........................................8.02B 111 Recall Rights ...............................................7.02 107 Xxxxxx, Xxxxxx..............................................7.02 107 Record Entries .............................................18.01 178 Record, Collective Bargaining ....................18.02 179 Redacted ......................................................18.01A 178 Reduction of Force ......................................7.01 96 Refusing Overtime ......................................4.06B3 51 Regular Rate ................................................1.24 5 Reinstatement Pay .......................................11.02 142 Release for Selection Filled ........................12.02A7 150 Relief Periods ..............................................3.08 41 Relieving Supervisor Differential ...............4.07H 59 Requests Consideration ..........................................12.02 149 Job Vacancy Notice ................................12.01 144 Moving Expense of Selectee ..................12.02A9 150 Posting ....................................................12.01 144 Qualifications..........................................12.02E 151 Rejection of Vacancy..............................12.02A6, 8 150 Selection Notification .............................12.02A6 150 Seniority..................................................12.02C 151 Withdrawn ..............................................12.02A6 150 Responsible Relationships ..........................28 225 Return Rights...............................................7.01K 105 S Safety Committee ........................................16.03 174 Sanitary Conditions .....................................16.02 174 Saturday Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C .........................................5.03 68 Schedule Change By Company EWD ...................................................5.05E 70 Holiday ...............................................10.02E 141 Sunday ................................................4.02D, 10.02E 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 By Company Initiated ..................................3.03G1 ...........................................3.03G 20 Holiday....................................................Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Duration ..................................................3.02A 17 Parameters...............................................3.03G 20 Schedule Change and Tours ........................3.03G2b 21 Schedule Posting .........................................3.01A 17 Schedule Swap ............................................3.03G2b 21 Scheduled Hours, Seniority....................................................................1.25 5 Scheduled Tour (Definition) .......................1.26 5 Scheduling 30-30-30 Concept ...................................3.03L 27 Flexible Length Tour Scheduling ...........3.03K 26 Flexible Scheduling Concepts ................3.03H 21 Flexible Time Scheduling .......................3.03J 25 Four-Day Work Week ............................3.03I 23 Scheduling Excused Work Days .................5.07B5 74 Scheduling Tours.........................................3.03 19 Seniority Application..............................................13.02 163 Choice of Tours Duration ..................................................Tours.......................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Definition ................................................1.27 5 Layoff......................................................7.01C 99 Leave (Other Than Open-End.............................3.04 27 Preference ...............................................3.04Military)...................6.01A3, 3.054, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees 5, 6 84 Leave (Reemployment)...........................6.01F 87 Limitations ..............................................13.01 163 Place of Reporting ..................................10.01 138 Promotions ..............................................12.02C 151 Recall ......................................................7.02 107 Returning Employee ...............................3.04B5 31 Technological Transfer ...........................7.01C 99 Temporary Transfer ................................12.05 157 Transfer, Instance of Company...............12.04 155 Transfer, Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 144 Transfer ...................................................12.01E 148 Union Leave............................................26.03A 223 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 73 Seniority Limitation for Sales Associate.....Customer Markets Addendum 361 Seniority Limitation for Sales Consultant...Customer Markets Addendum 357 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............I 288 Consumer, Finance, Small Business.......Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting XII 303 Operator Services....................................Network Addendum 315 Service Requirements Choice of Work Tours ......................................3.02A 17 Definition ................................................1.28 6 Layoffs ....................................................7.01A 96 Leaves .....................................................6.01A 84 Selections ................................................12.02A 149 Shift Lunch Periods ................................3.01B1 17 Technological .........................................7.01A1 96 Temporary Transfer ................................12.05 157 Tour Scheduling......................................3.03A 19 Transfer ...................................................12.02A 149 Vacation ..................................................5.07A 72 Service Requirements..................................Appendix C, Part XIII 305 Service Wage Credit ...................................1.34 7 Services Technicians and Surplus/Affected FTs and OPTs Surplus Employees MOA .......................Network Addendum 316 Session.........................................................1.29 6 Sex, Non-Discrimination.............................30.03 227 Short-term Disability Program Differentials ............................................4.07K 64 Grievances ..............................................21.07A, B 196 Wage Experience Credit .........................1.34 7 Sick Benefits, Military ................................6.06J 95 Sick Leave ...................................................6.01 84 Sick Pay After 7 Days............................................6.03 89 First 7 Days .............................................6.02A 87 SIPP Upfront Offer ..........................................7.01A3 97 SIPP .............................................................8.03A 114 Six Day Schedule ........................................3.03B 19 Split Tour Definition ................................................1.30 6 Expenses .................................................9.03 133 Staffing System ...........................................12.01A 144 Stand-by Technician....................................4.06B2, B8 51 Standy-by Technician - CPE.........................CPE .......................Customer Markets Addendum 377 Contracting Out 388 Starting Rates, Flexible ...............................2.05 14 Starting Rates ..............................................2.02 11 State Laws Application of .........................................25.05 221 Jurisdiction of..........................................22.01 197 Stenographer................................................20.01C 183 Strikes ..........................................................17.04, 21.05 177 Success Sharing Plan...................................Appendix B, Part III 284 Sunday Call-Out...................................................4.02C 45 Equalization ............................................3.02B 18 Excess of 5 Normal Tours ......................4.02F 46 Holiday....................................................5.02 68 Part Tour .................................................4.02E, F 46 Pay...........................................................4.02 45 Schedule Change.....................................4.02D 45 Work ............................14.01 168 (Definition) ...................................1.31 6 Supervisor Performing Craft Work by Supervisors.......................................14.02 169 D Daily Allowance..........................................10.01A1c 138 DeathSupervisory - Relief Differential.................4.07H1 59 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B Absence ................6.04B 90 Suspension...................................................11.01A 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 T Team Leader ...........................................Leader................................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Technological Displacement Economic ................................................1.32 6 .......................7.01 96 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Operational Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional DefinitionTechnology Change Committee ..................8.01 110 Telecommuting............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XV 308

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Plan Plan............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age, Non-Discrimination Discrimination............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration Arbitration...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions Demotions...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) Recall).........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................13.02 163 Choice of Tours Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference ...............................................3.04, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) Special)................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City City.............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix C, Part XIV 306 Training Training...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation Violation.......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence Absence........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days Days....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V V. 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) Reps).............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management Management........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike Strike.......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion Promotion.................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 92 Pay Check Delivery.....................................4.08 69 Payroll Deduction Cancellation ............................................25.01 226 COPE ......................................................25.06 228 Union Dues .............................................25.01 226 Pension Plan ............BCB2.......................................................Appendix B, Part II 287 Southeast Program ..................................Appendix B, Part II 286 Personal Vehicle Remibursement Plan ......9.07 140 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 000 Xxxxx of Reporting .......................................10.01 141 Posting for Company Transfers ..................12.04A 159 Posting of Job Vacancies ............................12.01A 147 Posting Vacation .........................................5.07B 77 Premium Pay 6th & 7th Day .........................................3.03B3 21 Definition ................................................1.21 5 Equalization - CPE..................................Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age360 Premium Pay Equalization ..........................4.06 52 Progression Increase, Effective Date ..........2.04 16 Progression Schedules.................................2.03 16 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 201 Union Officer ..........................................17.01 181 Promotional Increase Treatment .................12.03 159 Promotional Move.......................................12.01 147 Public Communications ..............................Network Addendum 323 Q Quarantine, Absence ...................................6.04A2 92 R Race, Non-Discrimination ............................Discrimination...........................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law 234 Rate, Flexible Starting.................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections2.05 16 Rates, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full)Basic Wages .....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and PlansReassignment Pay Protection Plan..............8.03 114 Recall Rights ...............................................7.02 109 Record Entries .............................................18.01 184 Record, Collective Bargaining ....................18.02 185 Redacted ......................................................18.01A 184 Reduction of Force ......................................7.01 99 Refusing Overtime ......................................4.06B3 54 Regular Rate ................................................1.24 5 Recall, Layoff..............................................7.02 109 Reinstatement Pay .......................................11.02 146 Release for Selection Filled ........................12.02A7 154 Relief Periods ..............................................3.08 43 Relieving Supervisor Differential ...............4.07H 62 Requests Consideration ..........................................12.02 153 Job Vacancy Notice ................................12.01 147 Moving Expense of Selectee ..................12.02A9 155 Posting ....................................................12.01 147 Qualifications..........................................12.02E 156 Rejection of Vacancy..............................12.02A6, 8 154 Selection Notification .............................19.01 12.02A6 154 Seniority..................................................12.02C 155 Withdrawn ..............................................12.02A6 154 Responsible Relationships ..........................28 232 Return Rights ..............................................7.01K 108 S Safety Committee ........................................16.03 179 Sanitary Conditions .....................................16.02 179 Saturday Holiday.........................................5.03 73 Schedule Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix CBy Company EWD ...................................................5.05E 74 Holiday ...............................................10.02E 144 Sunday ................................................4.02D, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 10.02E 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 46 By Company Initiated ..................................3.03G1 20 Holiday...............................................................................................3.03G 23 Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................51 Duration ..................................................3.02A 19 Parameters...............................................3.03G 23 Schedule Change and Tours........................3.03G2b 23 Schedule Posting .........................................3.01A 19 Schedule Swap ............................................3.03G2b 23 Scheduled Hours .........................................1.25 6 Scheduled Tours..........................................1.26 6 Scheduling 30-30-30 Concept ...................................3.03L 29 Flexible Length Tour Scheduling ...........3.03K 28 Flexible Scheduling Concepts ................3.03H 23 Flexible Time Scheduling .......................3.03J 27 Four-Day Work Week ............................3.03I 25 Scheduling Excused Day.............................5.07B5 79 Scheduling Tours.........................................3.03 21 Seniority Application..............................................13.02 163 168 Bridging ..................................................1.27B 6 Choice of Tours Duration ........................................................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 19 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Reemployment)...........................6.01F 90 Leave (Other Than OpenMilitary) ..................6.01A3, 4, 5, 6 87 Limitations ..............................................13.01 168 Part-End.............................3.04 27 Preference ...............................................3.04time..................................................1.27C 6 Place of Reporting ..................................10.01 141 Promotions ..............................................12.02C 155 Recall ......................................................7.02 109 Returning Employee ...............................3.04B5 34 Technological Transfer ...........................7.01C 101 Transfer ...................................................12.01E 152 Transfer, 3.05Instance of Company...............12.04 159 Transfer, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 147 Temporary Transfer ................................12.05 161 Union Leave............................................26.03A 230 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 77 Seniority Limitation for Sales Associate ....Customer Markets Addendum 342 Seniority Limitation for Sales Consultant...Customer Markets Addendum 338 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix CI 293 Consumer, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 DeathFinance, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix Small Business.......App. C, Part XIV 306 Training 311 Operator Services....................................Network Addendum 325 Service Requirements Choice of Tours ......................................3.02A 19 Definition ................................................1.28 7 Layoffs ....................................................7.01A 99 Leaves .....................................................6.01A 87 Selections ................................................12.02A 153 Shift Lunch Periods ................................3.01B1 19 Technological..........................................7.01A1 99 Temporary Transfer ................................12.05 161 Tour Scheduling......................................3.03A 21 Transfer ...................................................4.07G 58 12.02A 153 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 5.07A 77 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception Requirements..................................Appendix C, Part XI 302 PayAfter XV 313 Service Wage Credit ...................................1.34 9 Session.........................................................1.29 7 Sex, Non-Discrimination ............................30.03 234 Sick Benefits, Military ................................6.06J 98 Sick Leave ...................................................6.01 87 Sick Pay After 7 Days..................................................................................6.03 8991 First 7 Days .............................................6.02A 90 Simplified Contract Language ....................Appendix C, Part XVI 314 SIPP .............................................................8.04A 117 Six Day Schedule ........................................3.03B 21 Split Tour Definition ................................................1.30 7 Expenses .................................................9.03 136 Staffing System ...........................................12.01A 147 Stand-by Technician ...................................4.06B2, B8 54 Standy-by Technician - CPE.......................Customer Markets Addendum 369 Starting Rates, Flexible ...............................2.05 16 Starting Rates ..............................................2.02 13 State Laws Application of .........................................25.05 228 Jurisdiction of .........................................22.01 203 Stenographer ...............................................20.01C 189 Strikes..........................................................17.04, 21.05 183 Success Sharing Plan ..................................Appendix B, Part III 288 Sunday Call-Out ..................................................4.02C 48 Equalization ............................................3.02B 20 Excess of 5 Normal Tours ......................4.02F 48 Holiday ...................................................5.02 72 Part Tour .................................................4.02E, F 48 Pay ..........................................................4.02 47 Schedule Change ....................................4.02D 48 Work .......................................................1.31 7 Supervisor Performing Craft Work.............14.02 174 Supervisory - Relief Differential.................4.07H1 62 Supervisory Discretion, Absence ................6.04B 92 Suspension...................................................11.01A 145 T Team Leader ................................................Appendix C, Part XVII 315 Technological Displacement .......................7.01 99 Technological/Operational Displacement Definition ................................................1.32 7 Technology Change Committee..................8.02 113 Telecommuting............................................Appendix C, Part XVIII 317

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 92 Pay Check Delivery.....................................4.08 69 Payroll Deduction Cancellation ............................................25.01 226 COPE ......................................................25.06 228 Union Dues .............................................25.01 226 Pension Plan ............BCB2 ......................................................Appendix B, Part II 287 Southeast Program ..................................Appendix B, Part II 286 Personal Vehicle Remibursement Plan ......9.07 140 Personnel Records .......................................18.01 184 Picket Lines .................................................17.04 183 Place of Reporting .......................................10.01 141 Posting for Company Transfers ..................12.04A 159 Posting of Job Vacancies ............................12.01A 147 Posting Vacation .........................................5.07B 77 Premium Pay 6th & 7th Day .........................................3.03B3 21 Definition ................................................1.21 5 Equalization - CPE..................................Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age359 Premium Pay Equalization ..........................4.06 52 Progression Increase, Effective Date ..........2.04 16 Progression Schedules.................................2.03 16 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 201 Union Officer ..........................................17.01 181 Promotional Increase Treatment .................12.03 159 Promotional Move.......................................12.01 147 Public Communications ..............................Network Addendum 322 Q Quarantine, Absence ...................................6.04A2 92 R Race, Non-Discrimination ............................Discrimination...........................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law 234 Rate, Flexible Starting.................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections2.05 16 Rates, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full)Basic Wages .....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and PlansReassignment Pay Protection Plan..............8.03 114 Recall Rights ...............................................7.02 109 Record Entries .............................................18.01 184 Record, Collective Bargaining ....................18.02 185 Redacted ......................................................18.01A 184 Reduction of Force ......................................7.01 99 Refusing Overtime ......................................4.06B3 54 Regular Rate ................................................1.24 5 Xxxxxxxx, Xxxxxx ..........................................7.02 109 Reinstatement Pay .......................................11.02 146 Release for Selection Filled ........................12.02A7 154 Relief Periods ..............................................3.08 43 Relieving Supervisor Differential ...............4.07H 62 Requests Consideration ..........................................12.02 153 Job Vacancy Notice ................................12.01 147 Moving Expense of Selectee ..................12.02A9 155 Posting ....................................................12.01 147 Qualifications..........................................12.02E 156 Rejection of Vacancy..............................12.02A6, 8 154 Selection Notification .............................19.01 12.02A6 154 Seniority..................................................12.02C 155 Withdrawn ..............................................12.02A6 154 Responsible Relationships ..........................28 232 Return Rights ..............................................7.01K 107 S Safety Committee ........................................16.03 179 Sanitary Conditions .....................................16.02 179 Saturday Holiday.........................................5.03 73 Schedule Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix CBy Company EWD ...................................................5.05E 74 Holiday ...............................................10.02E 144 Sunday ................................................4.02D, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 10.02F 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 46 By Company Initiated ..................................3.03G1 20 Holiday...............................................................................................3.03G 23 Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................51 Duration ..................................................3.02A 19 Parameters...............................................3.03G 23 Schedule Change and Tours........................3.03G2b 23 Schedule Posting .........................................3.01A 19 Schedule Swap ............................................3.03G2b 23 Scheduled Hours .........................................1.25 6 Scheduled Tours..........................................1.26 6 Scheduling 30-30-30 Concept ...................................3.03L 29 Flexible Length Tour Scheduling ...........3.03K 28 Flexible Scheduling Concepts ................3.03H 23 Flexible Time Scheduling.......................3.03J 27 Four-Day Work Week ............................3.03I 25 Scheduling Excused Day ............................5.07 77 Scheduling Tours ........................................3.03 21 Seniority Application..............................................13.02 163 168 Choice of Tours Duration ........................................................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 19 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Other Than Open-End.............................3.04 27 Preference ...............................................3.04Military) ..................6.01A3 87 Leave .......................................................6.01A3, 3.05F 90 Limitations ..............................................13.01 168 Place of Reporting ..................................10.01 141 Promotions ..............................................12.02C 155 Rehire ......................................................7.02 109 Returning Employee ...............................3.04B5 34 Technological Transfer ...........................7.01C 101 Temporary Transfer ................................12.05 161 Transfer, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees Instance of Company...............12.04 159 Transfer, Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 147 Transfer ...................................................12.01E 152 Union Leave............................................26.03A 230 Vacation ..................................................3.025.07B, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time13.01 77 Seniority Limitation for Sales Associate ....Customer Markets Addendum 341 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective BargainingI 292 Consumer, Finance, Small Business.......App. C, Part XIV 310 Operator Services....................................Network Addendum 324 Service Requirements Choice of Tours ......................................3.02A 19 Definition ................................................1.28 7 Layoffs ....................................................7.01A 99 Leaves .....................................................6.01A 87 Selections ................................................12.02A 153 Shift Lunch Periods ................................3.01B1 19 Technological..........................................7.01A1 99 Temporary Transfer ................................12.05 161 Tour Scheduling......................................3.03A 21 Transfer ...................................................12.02A 153 Vacation ..................................................5.07A 77 Service Requirements..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 XV 312 Service Wage Credit....................................1.34 9 Session.........................................................1.29 7 Sex, Non-Discrimination.............................30.03 234 Sick Benefits, Military ................................6.06J 98 Sick Leave ...................................................6.01 87 Sick Pay After 7 Days............................................6.03 91 First 7 Days .............................................6.02A 90 Simplified Contract Books (Distribution).....................27.01 225 Contracting of Work Language ....................Appendix C, Part XVI 313 SIPP .............................................................8.04A 117 Six Day Schedule ........................................3.03B 21 Split Tour Definition ................................................1.30 7 Expenses .................................................9.03 136 Staffing System ...........................................12.01A 147 Stand-by Technician ...................................4.06B2, B8 54 Standy-by Technician - CPE................................................Customer Markets Addendum 377 Contracting 368 Starting Rate ................................................2.02 13 State Laws Application of .........................................25.05 228 Jurisdiction of .........................................22.01 203 Stenographer ...............................................20.01C 189 Strikes..........................................................17.04, 21.05 183 Success Sharing Plan ..................................Appendix B, Part III 288 Sunday Call-Out ..................................................4.02C 48 Equalization ............................................3.02B 20 Excess of 5 Normal Tours ......................4.02F 48 Holiday ...................................................5.02 72 Part Tour .................................................4.02E 48 Pay ..........................................................4.02 47 Schedule Change ....................................4.02D 48 Work ............................14.01 168 .......................................................1.31 7 Supervisor Performing Craft Work by Supervisors..........................Work.............14.02 169 D Daily Allowance..........................................10.01A1c 138 Death174 Supervisory - Relief Differential.................4.07H 62 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31Absence ................6.04B 92 Suspension...................................................11.01A 145 T Team Leader................................................Appendix C, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 EveningPart XVII 314 Technological Change Committee..............8.02 112 Technological Displacement.......................7.01 99 Technological/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader Operational Displacement Definition ................................................1.32 7 Telecommuting ...........................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XVIII 316

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Pay Check Delivery.....................................4.08 65 Payroll Deduction Cancellation ............................................25.01 219 COPE ......................................................25.06 221 Union Dues .............................................25.01 219 Pension Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 AgeBCB2.......................................................Appendix B, Non-Discrimination ............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (SelectionsPart II 283 Southeast Program ..................................Appendix B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Part II 281 Personal Illness Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Limitation ...........Appendix C, Part I 288 Call-Out XI 302 Personal Vehicle Remibursement Plan ......9.07 136 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 000 Xxxxx of Reporting .......................................10.01 138 Posting for Company Transfers...................12.04A 155 Posting of Job Vacancies.............................12.01A 144 Posting Vacation..........................................5.07A 72 Premium Pay 6th & 7th Day..........................................3.03B3 19 Definition ................................................1.03 2 1.21 5 Equalization - CPE..................................Customer Markets Addendum 380 Premium Pay Equalization ..........................4.06 49 Progression Increase, Effective Date ..........2.04 14 Progression Schedules.................................2.03 14 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 195 Union Officer ..........................................17.01 175 Promotional Increase Treatment .................12.03 155 Promotional Move.......................................12.01 144 Q Quarantine, Absence ...................................6.04A2 89 R Race, Non-Discrimination...........................30.03 227 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting ...............................2.05 14 Reassignment Pay Protection Plan........................................8.02B 111 Recall Rights ...............................................7.02 107 Recall, Layoff..............................................7.02 107 Record Entries .............................................18.01 178 Record, Collective Bargaining ....................18.02 179 Redacted ......................................................18.01A 178 Reduction of Force......................................7.01 96 Refusing Overtime ......................................4.06B3 51 Regular Rate................................................1.24 5 Reinstatement Pay .......................................11.02 142 Release for Selection Filled ........................12.02A7 150 Relief Periods ..............................................3.08 41 Relieving Supervisor Differential ...............4.07H 59 Requests Consideration ..........................................12.02 149 Job Vacancy Notice ................................12.01 144 Moving Expense of Selectee ..................12.02A9 150 Posting ....................................................12.01 144 Qualifications..........................................12.02E 151 Rejection of Vacancy..............................12.02A6, 8 150 Selection Notification .............................12.02A6 150 Seniority..................................................12.02C 151 Withdrawn ..............................................12.02A6 150 Responsible Relationships ..........................28 225 Return Rights...............................................7.01K 105 S Safety Committee........................................16.03 174 Sanitary Conditions.....................................16.02 174 Saturday Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C .........................................5.03 68 Schedule Change By Company EWD...................................................5.05E 70 Holiday ...............................................10.02E 141 Sunday ................................................4.02D, 10.02E 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 By Company Initiated ..................................3.03G1 ...........................................3.03G 20 Holiday....................................................Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Duration ..................................................3.02A 17 Parameters...............................................3.03G 20 Schedule Change and Tours........................3.03G2b 21 Schedule Posting .........................................3.01A 17 Schedule Swap ............................................3.03G2b 21 Scheduled Hours, Seniority....................................................................1.25 5 Scheduled Tour (Definition) .......................1.26 5 Scheduling 30-30-30 Concept ...................................3.03L 27 Flexible Length Tour Scheduling ...........3.03K 26 Flexible Scheduling Concepts ................3.03H 21 Flexible Time Scheduling.......................3.03J 25 Four-Day Work Week ............................3.03I 23 Scheduling Excused Work Days .................5.07B5 74 Scheduling Tours.........................................3.03 19 Seniority Application..............................................13.02 163 Choice of Tours Duration ..................................................Tours.......................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Definition ................................................1.27 5 Layoff......................................................7.01C 99 Leave (Other Than Open-End.............................3.04 27 Preference ...............................................3.04Military)...................6.01A3, 3.054, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees 5, 6 84 Leave (Reemployment)...........................6.01F 87 Limitations ..............................................13.01 163 Place of Reporting ..................................10.01 138 Promotions ..............................................12.02C 151 Recall ......................................................7.02 107 Returning Employee ...............................3.04B5 31 Technological Transfer ...........................7.01C 99 Temporary Transfer ................................12.05 157 Transfer, Instance of Company...............12.04 155 Transfer, Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 144 Transfer ...................................................12.01E 148 Union Leave............................................26.03A 223 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 73 Seniority Limitation for Sales Associate.....Customer Markets Addendum 361 Seniority Limitation for Sales Consultant...Customer Markets Addendum 357 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............I 288 Consumer, Finance, Small Business.......Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting XII 303 Operator Services....................................Network Addendum 315 Service Requirements Choice of Work Tours ......................................3.02A 17 Definition ................................................1.28 6 Layoffs ....................................................7.01A 96 Leaves .....................................................6.01A 84 Selections ................................................12.02A 149 Shift Lunch Periods ................................3.01B1 17 Technological .........................................7.01A1 96 Temporary Transfer ................................12.05 157 Tour Scheduling......................................3.03A 19 Transfer ...................................................12.02A 149 Vacation ..................................................5.07A 72 Service Requirements..................................Appendix C, Part XIII 305 Service Wage Credit ...................................1.34 7 Services Technicians and Surplus/Affected FTs and OPTs Surplus Employees MOA .......................Network Addendum 316 Session.........................................................1.29 6 Sex, Non-Discrimination.............................30.03 227 Short-term Disability Program Differentials ............................................4.07K 64 Grievances ..............................................21.07A, B 196 Wage Experience Credit .........................1.34 7 Sick Benefits, Military ................................6.06J 95 Sick Leave ...................................................6.01 84 Sick Pay After 7 Days............................................6.03 89 First 7 Days.............................................6.02A 87 SIPP Upfront Offer ..........................................7.01A3 97 SIPP.............................................................8.03A 114 Six Day Schedule ........................................3.03B 19 Split Tour Definition ................................................1.30 6 Expenses .................................................9.03 133 Staffing System ...........................................12.01A 144 Stand-by Technician....................................4.06B2, B8 51 Standy-by Technician - CPE................................................Customer Markets Addendum 377 Contracting Out 388 Starting Rates, Flexible ...............................2.05 14 Starting Rates ..............................................2.02 11 State Laws Application of .........................................25.05 221 Jurisdiction of..........................................22.01 197 Stenographer................................................20.01C 183 Strikes..........................................................17.04, 21.05 177 Success Sharing Plan...................................Appendix B, Part III 284 Sunday Call-Out...................................................4.02C 45 Equalization ............................................3.02B 18 Excess of 5 Normal Tours ......................4.02F 46 Holiday....................................................5.02 68 Part Tour .................................................4.02E, F 46 Pay...........................................................4.02 45 Schedule Change.....................................4.02D 45 Work ............................14.01 168 (Definition) ...................................1.31 6 Supervisor Performing Craft Work by Supervisors.......................................14.02 169 D Daily Allowance..........................................10.01A1c 138 DeathSupervisory - Relief Differential.................4.07H1 59 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B Absence ................6.04B 90 Suspension...................................................11.01A 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 T Team Leader ...........................................Leader................................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Technological Displacement Economic ................................................1.32 6 .......................7.01 96 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Operational Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional DefinitionTechnology Change Committee..................8.01 110 Telecommuting............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XV 308

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 73 Pay Check Delivery.....................................4.08 49 Payroll Deduction Cancellation ............................................25.01 197 COPE ......................................................25.06 199 Union Dues .............................................25.01 197 Pension Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 AgeSoutheast Program ..................................Appendix B, Part II 214 Personnel Records .......................................18.01 155 Picket Lines .................................................17.04 154 Place of Reporting .......................................10.01 119 Posting for Company Transfers ..................12.04A 134 Posting of Job Vacancies ............................12.01A 124 Premium Pay 6th & 7th Day .........................................3.03B2 18 Definition ................................................1.19 4 Premium Pay Equalization ..........................4.06 42 Progression Increase, Effective Date ..........2.04 13 Progression Schedules.................................2.03 13 Promotion Definition ................................................1.20 4 Grievances ..............................................21.06 173 Union Officer ..........................................17.01 152 Promotional Increase Treatment .................12.03 134 Promotional Move.......................................12.01 124 Q Quarantine Absence ....................................6.04A2 73 R Race, Non-Discrimination ............................Discrimination...........................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections205 Rate, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................Wage ........................................1.01 1 Benefits Agreements and PlansRate, Flexible Starting.................................2.05 13 Reassignment Pay Protection Plan..............8.03 96 Recall Rights ...............................................7.02 91 Xxxxxx, Xxxxxx..............................................7.02 91 Record Entries .............................................18.01 155 Record, Collective Bargaining ....................18.02 156 Redacted ......................................................18.01A 155 Reduction of Force......................................7.01 81 Regular Rate ................................................1.22 5 Reinstatement Pay .......................................11.02 123 Release for Selection Filled ........................12.02A7 129 Relief Periods ..............................................3.06 34 Relieving Supervisor Differential ...............4.07G 44 Requests Consideration ..........................................12.02 128 Job Vacancy Notice ................................12.01 124 Moving Expense of Selectee ..................12.02A9 130 Qualifications..........................................12.02E 131 Rejection of Vacancy..............................12.02A6, 8 129 Selection Notification .............................19.01 179 12.02A6 129 Seniority..................................................12.02C 130 Withdrawn ..............................................12.02A6 129 Responsible Relationships ..........................28 203 Return Rights ..............................................7.01K 89 S Safety Committee ........................................16.03 151 Sanitary Conditions.....................................16.02 151 Saturday Holiday.........................................5.03 52 Schedule Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule By Company Initiated EWD ...................................................5.05E 54 Holiday ...............................................10.02E 121 Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 36 By Company ...........................................3.03G 19 Company Holiday...................................4.04F 41 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................13.02 163 Choice of Tours 19 Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference 16 Employee Initiated..................................3.03G2 19 Parameters...............................................3.04, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting G 19 Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time .......................................................3.01 16 Scheduled Hours (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition.................................................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee Scheduled Tours (Definition) .....................1.24 5 Scheduling 30-30-30 Concept ...................................3.03L 25 Assignment Plan .....................................3.04B3 27 Flexible Length Tour Scheduling ...........3.03K 24 Flexible Scheduling Concepts ................3.03H 20 Flexible Time Scheduling.......................3.03J 23 Four-Day Work Week ............................1.09 3 Furlough Days .............................................3.02B 3.03I 22 Posting of Schedules...............................3.01A 16 Six Day Schedule....................................3.03B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89Swap........................................................3.03G2b 19

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 92 Pay Check Delivery.....................................4.08 69 Payroll Deduction Cancellation ............................................25.01 226 COPE ......................................................25.06 228 Union Dues .............................................25.01 226 xvii Pension Plan ............BCB2.......................................................Appendix B, Part II 287 Southeast Program ..................................Appendix B, Part II 286 Personal Vehicle Remibursement Plan ......9.07 140 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 000 Xxxxx of Reporting .......................................10.01 141 Posting for Company Transfers ..................12.04A 159 Posting of Job Vacancies ............................12.01A 147 Posting Vacation .........................................5.07B 77 Premium Pay 6th & 7th Day .........................................3.03B3 21 Definition ................................................1.21 5 Equalization - CPE..................................Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age360 Premium Pay Equalization ..........................4.06 52 Progression Increase, Effective Date ..........2.04 16 Progression Schedules.................................2.03 16 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 201 Union Officer ..........................................17.01 181 Promotional Increase Treatment .................12.03 159 Promotional Move.......................................12.01 147 Public Communications ..............................Network Addendum 323 Q Quarantine, Absence ...................................6.04A2 92 R Race, Non-Discrimination ............................Discrimination...........................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law 234 Rate, Flexible Starting.................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections2.05 16 Rates, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full)Basic Wages .....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and PlansReassignment Pay Protection Plan..............8.03 114 Recall Rights ...............................................7.02 109 Record Entries .............................................18.01 184 Record, Collective Bargaining ....................18.02 185 Redacted ......................................................18.01A 184 Reduction of Force ......................................7.01 99 Refusing Overtime ......................................4.06B3 54 Regular Rate ................................................1.24 5 Xxxxxx, Xxxxxx..............................................7.02 109 Reinstatement Pay .......................................11.02 146 Release for Selection Filled ........................12.02A7 154 Relief Periods ..............................................3.08 43 Relieving Supervisor Differential ...............4.07H 62 Requests Consideration ..........................................12.02 153 Job Vacancy Notice ................................12.01 147 Moving Expense of Selectee ..................12.02A9 155 Posting ....................................................12.01 147 Qualifications..........................................12.02E 156 Rejection of Vacancy..............................12.02A6, 8 154 Selection Notification .............................19.01 12.02A6 154 Seniority..................................................12.02C 155 Withdrawn ..............................................12.02A6 154 Responsible Relationships ..........................28 232 Return Rights ..............................................7.01K 108 S Safety Committee ........................................16.03 179 Sanitary Conditions .....................................16.02 179 Saturday Holiday.........................................5.03 73 Schedule Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix CBy Company EWD ...................................................5.05E 74 Holiday ...............................................10.02E 144 Sunday ................................................4.02D, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 10.02E 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 46 By Company Initiated ..................................3.03G1 20 Holiday...............................................................................................3.03G 23 Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................51 Duration ..................................................3.02A 19 Parameters...............................................3.03G 23 Schedule Change and Tours........................3.03G2b 23 Schedule Posting .........................................3.01A 19 Schedule Swap ............................................3.03G2b 23 Scheduled Hours .........................................1.25 6 Scheduled Tours..........................................1.26 6 Scheduling 30-30-30 Concept ...................................3.03L 29 Flexible Length Tour Scheduling ...........3.03K 28 xix Flexible Scheduling Concepts ................3.03H 23 Flexible Time Scheduling .......................3.03J 27 Four-Day Work Week ............................3.03I 25 Scheduling Excused Day.............................5.07B5 79 Scheduling Tours.........................................3.03 21 Seniority Application..............................................13.02 163 168 Bridging ..................................................1.27B 6 Choice of Tours Duration ........................................................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 19 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Reemployment)...........................6.01F 90 Leave (Other Than OpenMilitary) ..................6.01A3, 4, 5, 6 87 Limitations ..............................................13.01 168 Part-End.............................3.04 27 Preference ...............................................3.04time..................................................1.27C 6 Place of Reporting ..................................10.01 141 Promotions ..............................................12.02C 155 Recall ......................................................7.02 109 Returning Employee ...............................3.04B5 34 Technological Transfer ...........................7.01C 101 Transfer ...................................................12.01E 152 Transfer, 3.05Instance of Company...............12.04 159 Transfer, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 147 Temporary Transfer ................................12.05 161 Union Leave............................................26.03A 230 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 77 Seniority Limitation for Sales Associate ....Customer Markets Addendum 342 Seniority Limitation for Sales Consultant...Customer Markets Addendum 338 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix CI 293 Consumer, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 DeathFinance, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix Small Business.......App. C, Part XIV 306 Training 311 Operator Services....................................Network Addendum 325 Service Requirements Choice of Tours ......................................3.02A 19 Definition ................................................1.28 7 Layoffs ....................................................7.01A 99 Leaves .....................................................6.01A 87 Selections ................................................12.02A 153 Shift Lunch Periods ................................3.01B1 19 Technological..........................................7.01A1 99 Temporary Transfer ................................12.05 161 Tour Scheduling......................................3.03A 21 Transfer ...................................................4.07G 58 12.02A 153 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 5.07A 77 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception Requirements..................................Appendix C, Part XI 302 PayAfter XV 313 Service Wage Credit ...................................1.34 9 Session.........................................................1.29 7 Sex, Non-Discrimination ............................30.03 234 Sick Benefits, Military ................................6.06J 98 Sick Leave ...................................................6.01 87 Sick Pay After 7 Days..................................................................................6.03 8991 First 7 Days .............................................6.02A 90 Simplified Contract Language ....................Appendix C, Part XVI 314 SIPP .............................................................8.04A 117 Six Day Schedule ........................................3.03B 21 Split Tour Definition ................................................1.30 7 Expenses .................................................9.03 136 Staffing System ...........................................12.01A 147 Stand-by Technician ...................................4.06B2, B8 54 Standy-by Technician - CPE.......................Customer Markets Addendum 369 Starting Rates, Flexible ...............................2.05 16 Starting Rates ..............................................2.02 13 State Laws Application of .........................................25.05 228 Jurisdiction of .........................................22.01 203 Stenographer ...............................................20.01C 189 Strikes..........................................................17.04, 21.05 183 Success Sharing Plan ..................................Appendix B, Part III 288 Sunday Call-Out ..................................................4.02C 48 Equalization ............................................3.02B 20 Excess of 5 Normal Tours ......................4.02F 48 Holiday ...................................................5.02 72 Part Tour .................................................4.02E, F 48 Pay ..........................................................4.02 47 Schedule Change ....................................4.02D 48 Work .......................................................1.31 7 Supervisor Performing Craft Work.............14.02 174 Supervisory - Relief Differential.................4.07H1 62 Supervisory Discretion, Absence ................6.04B 92 Suspension...................................................11.01A 145 T Team Leader ................................................Appendix C, Part XVII 315 Technological Displacement .......................7.01 99 Technological/Operational Displacement Definition ................................................1.32 7 Technology Change Committee..................8.02 113 Telecommuting............................................Appendix C, Part XVIII 317

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 91 Pay Check Delivery .....................................4.08 67 Payroll Deduction Cancellation ............................................25.01 224 COPE ......................................................25.06 226 Union Dues .............................................25.01 224 Pension Plan ............BCB2.......................................................Appendix B, Part II 284 Southeast Program ..................................Appendix B, Part II 283 Personal Illness Absence Limitation ...........Appendix C, Part XI 303 Personal Vehicle Remibursement Plan ......9.07 139 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 000 Xxxxx of Reporting .......................................10.01 140 Posting for Company Transfers...................12.04A 158 Posting of Job Vacancies.............................12.01A 146 Posting Vacation..........................................5.07A 75 Premium Pay 6th & 7th Day .........................................3.03B3 20 Definition ................................................1.21 5 Equalization - CPE..................................Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age376 Premium Pay Equalization ..........................4.06 51 Progression Increase, Effective Date ..........2.04 15 Progression Schedules .................................2.03 15 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 199 Union Officer ..........................................17.01 178 Promotional Increase Treatment .................12.03 158 Promotional Move .......................................12.01 146 Q Quarantine, Absence ...................................6.04A2 91 R Race, Non-Discrimination .......................................................30.03 227 Agreements Amendments ...........................................29.03 226 232 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting................................2.05 15 Reassignment Pay Protection Plan ..............8.02B 113 Recall Rights................................................7.02 109 Recall, Layoff ..............................................7.02 109 Record Entries .............................................18.01 182 Record, Collective Bargaining.....................18.02 183 Redacted ......................................................18.01A 182 Reduction of Force ......................................7.01 98 Refusing Overtime.......................................4.06B3 53 Regular Rate ................................................1.24 5 Reinstatement Pay .......................................11.02 145 Release for Selection Filled .........................12.02A7 153 Relief Periods ..............................................3.08 42 Relieving Supervisor Differential ................4.07H 61 Requests Consideration ..........................................12.02 152 Job Vacancy Notice ................................12.01 146 Moving Expense of Selectee ...................12.02A9 154 Posting.....................................................12.01 146 Qualifications ..........................................12.02E 155 Rejection of Vacancy ..............................12.02A6, 8 153 Selection Notification..............................12.02A6 153 Seniority ..................................................12.02C 154 Withdrawn...............................................12.02A6 153 Responsible Relationships ...........................28 230 Return Rights ...............................................7.01K 107 S Safety Committee ........................................16.03 178 Sanitary Conditions .....................................16.02 178 Saturday Holiday .........................................5.03 70 Schedule Change By Company EWD ...................................................5.05E 72 Holiday ...............................................10.02E 143 Sunday ................................................4.02D, 10.02E 47 Within 48 Hrs. Notice.........................4.01E 45 By Company............................................3.03G 21 Company Holiday ...................................4.04F 50 Duration ..................................................3.02A 18 Parameters...............................................3.03G 21 Schedule Change and Tours ........................3.03G2b 22 Schedule Posting .........................................3.01A 17 Schedule Swap.............................................3.03G2b 22 Scheduled Hours..........................................1.25 6 Scheduled Tour (Definition) .......................1.26 6 Scheduling 30-30-30 Concept....................................3.03L 28 Flexible Length Tour Scheduling............3.03K 27 Flexible Scheduling Concepts .................3.03H 22 Flexible Time Scheduling .......................3.03J 26 Four-Day Work Week .............................3.03I 24 Scheduling Excused Work Days .................5.07B5 76 Scheduling Tours.........................................3.03 19 Seniority Application..............................................29.01 226 Duration 13.02 167 Choice of Tours ......................................3.02A 18 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Other Than Military)...................6.01A3, 4, 5, 6 86 Leave (Reemployment) ...........................6.01A, F 89 Limitations ..............................................13.01 167 Place of Reporting ..................................10.01 140 Promotions ..............................................12.02C 154 Rehire ......................................................7.02 109 Returning Employee ...............................3.04B5 33 Technological Transfer ...........................7.01C 101 Temporary Transfer ................................12.05 160 Transfer, Instance of Company...............12.04 158 Transfer, Instance of Employee ..............12.01 146 Transfer...................................................12.01E 000 Xxxxx Xxxxx ............................................26.03A 228 Vacation ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections5.07B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C13.01, D 197 Selections ................................................12.06 163 13.02B 75 Seniority Limitations ..............................11.01A1 142 Limitation for Sales Associate .....Customer Markets Addendum 358 Seniority Limitation for Sales Consultant ...Customer Markets Addendum 354 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling Observing Call Sampling..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours289 Consumer, Seniority..........................13.02 163 Choice of Tours Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference ...............................................3.04Finance, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Small Business .......Appendix C, Part II 290 Collective BargainingXII 304 Operator Services....................................Network Addendum 315 Service Requirements Choice of Tours ......................................3.02A 18 Definition ................................................1.28 6 Layoffs ....................................................7.01A 98 Leaves .....................................................6.01A 86 Selections ................................................12.02A 152 Shift Lunch Periods.................................3.01B1 18 Technological..........................................7.01A1 98 Temporary Transfer ................................12.05 160 Tour Scheduling ......................................3.03A 19 Transfer ...................................................12.02A 152 Vacation ..................................................5.07A 75 Service Requirements ..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work XIII 306 Service Wage Credit ....................................1.34 8 STs and Surplus/Affected OPTs Surplus Employees MOA .......................Network Addendum 316 Session .........................................................1.29 6 Sex, Non-Discrimination .............................30.03 232 Short-term Disability Program Differentials ............................................4.07K 67 Grievances...............................................21.07A, B 200 Wage Experience Credit .........................1.34 8 Sick Benefits, Military.................................6.06J 97 Sick Leave....................................................6.01 86 Sick Pay After 7 Days ............................................6.03 90 First 7 Days .............................................6.02A 89 SIPP Upfront Offer ..........................................7.01A3 99 SIPP .............................................................8.03A 116 Six Day Schedule.........................................3.03B 20 Split Tour Definition ................................................1.30 7 Expenses .................................................9.03 135 Staffing System............................................12.01A 146 Stand-by Technician ....................................4.06B2, B8 53 Standy-by Technician - CPE.........................CPE .......................Customer Markets Addendum 377 Contracting Out 384 Starting Rates, Flexible................................2.05 15 Starting Rates...............................................2.02 12 State Laws Application of..........................................25.05 226 Jurisdiction of..........................................22.01 201 Stenographer................................................20.01C 187 Strikes ..........................................................17.04, 21.05 181 Success Sharing Plan ...................................Appendix B, Part III 285 Sunday Call-Out...................................................4.02C 47 Equalization ............................................3.02B 19 Excess of 5 Normal Tours ......................4.02F 47 Holiday....................................................5.02 70 Part Tour .................................................4.02E, F 47 Pay ..........................................................4.02 46 Schedule Change.....................................4.02D 47 Work ............................14.01 168 (Definition) ...................................1.31 7 Supervisor Performing Craft Work by Supervisors.......................................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death173 Supervisory - Relief Differential .................4.07H1 61 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance Absence ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment6.04B 91 Suspension ...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 11.01A 144 T Team Leader ...........................................Leader................................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 307 Technological Displacement Economic .......................7.01 98 Technological/Operational Displacement Definition ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................7 Technology Change Committee ..................8.01 111 Telecommuting............................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XV 309

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp 91 Pay Check Delivery .....................................4.08 67 Payroll Deduction Cancellation ............................................25.01 224 COPE ......................................................25.06 226 Union Dues .............................................25.01 224 Pension Plan ............BCB2.......................................................Appendix B, Part II 284 Southeast Program ..................................Appendix B, Part II 283 Personal Illness Absence Limitation ...........Appendix C, Part XI 303 Personal Vehicle Remibursement Plan ......9.07 139 Personnel Records .......................................18.01 182 Picket Lines .................................................17.04 181 Place of Reporting .......................................10.01 140 Posting for Company Transfers...................12.04A 158 Posting of Job Vacancies.............................12.01A 146 Posting Vacation..........................................5.07A 75 Premium Pay 6th & 7th Day .........................................3.03B3 20 Definition ................................................1.21 5 Equalization - CPE..................................Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 Age376 Premium Pay Equalization ..........................4.06 51 Progression Increase, Effective Date ..........2.04 15 Progression Schedules .................................2.03 15 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 199 Union Officer ..........................................17.01 178 Promotional Increase Treatment .................12.03 158 Promotional Move .......................................12.01 146 Q Quarantine, Absence ...................................6.04A2 91 R Race, Non-Discrimination .......................................................30.03 227 Agreements Amendments ...........................................29.03 226 232 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting................................2.05 15 Reassignment Pay Protection Plan ..............8.02B 113 Recall Rights................................................7.02 109 Xxxxxx, Xxxxxx ..............................................7.02 109 Record Entries .............................................18.01 182 Record, Collective Bargaining.....................18.02 183 Redacted ......................................................18.01A 182 Reduction of Force ......................................7.01 98 Refusing Overtime.......................................4.06B3 53 Regular Rate ................................................1.24 5 Reinstatement Pay .......................................11.02 145 Release for Selection Filled .........................12.02A7 153 Relief Periods ..............................................3.08 42 Relieving Supervisor Differential ................4.07H 61 Requests Consideration ..........................................12.02 152 Job Vacancy Notice ................................12.01 146 Moving Expense of Selectee ...................12.02A9 154 Posting.....................................................12.01 146 Qualifications ..........................................12.02E 155 Rejection of Vacancy ..............................12.02A6, 8 153 Selection Notification..............................12.02A6 153 Seniority ..................................................12.02C 154 Withdrawn...............................................12.02A6 153 Responsible Relationships ...........................28 230 Return Rights ...............................................7.01K 107 S Safety Committee ........................................16.03 178 Sanitary Conditions .....................................16.02 178 Saturday Holiday .........................................5.03 70 Schedule Change By Company EWD ...................................................5.05E 72 Holiday ...............................................10.02E 143 Sunday ................................................4.02D, 10.02E 47 Within 48 Hrs. Notice.........................4.01E 45 By Company............................................3.03G 21 Company Holiday ...................................4.04F 50 Duration ..................................................3.02A 18 Parameters...............................................3.03G 21 Schedule Change and Tours ........................3.03G2b 22 Schedule Posting .........................................3.01A 17 Schedule Swap.............................................3.03G2b 22 Scheduled Hours..........................................1.25 6 Scheduled Tour (Definition) .......................1.26 6 Scheduling 30-30-30 Concept....................................3.03L 28 Flexible Length Tour Scheduling............3.03K 27 Flexible Scheduling Concepts .................3.03H 22 Flexible Time Scheduling .......................3.03J 26 Four-Day Work Week .............................3.03I 24 Scheduling Excused Work Days .................5.07B5 76 Scheduling Tours.........................................3.03 19 Seniority Application..............................................29.01 226 Duration 13.02 167 Choice of Tours ......................................3.02A 18 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Other Than Military)...................6.01A3, 4, 5, 6 86 Leave (Reemployment) ...........................6.01A, F 89 Limitations ..............................................13.01 167 Place of Reporting ..................................10.01 140 Promotions ..............................................12.02C 154 Rehire ......................................................7.02 109 Returning Employee ...............................3.04B5 33 Technological Transfer ...........................7.01C 101 Temporary Transfer ................................12.05 160 Transfer, Instance of Company...............12.04 158 Transfer, Instance of Employee ..............12.01 146 Transfer...................................................12.01E 151 Union Leave ............................................26.03A 228 Vacation ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections5.07B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C13.01, D 197 Selections ................................................12.06 163 13.02B 75 Seniority Limitations ..............................11.01A1 142 Limitation for Sales Associate .....Customer Markets Addendum 358 Seniority Limitation for Sales Consultant ...Customer Markets Addendum 354 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling Observing Call Sampling..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours289 Consumer, Seniority..........................13.02 163 Choice of Tours Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference ...............................................3.04Finance, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Small Business .......Appendix C, Part II 290 Collective BargainingXII 304 Operator Services....................................Network Addendum 315 Service Requirements Choice of Tours ......................................3.02A 18 Definition ................................................1.28 6 Layoffs ....................................................7.01A 98 Leaves .....................................................6.01A 86 Selections ................................................12.02A 152 Shift Lunch Periods.................................3.01B1 18 Technological..........................................7.01A1 98 Temporary Transfer ................................12.05 160 Tour Scheduling ......................................3.03A 19 Transfer ...................................................12.02A 152 Vacation ..................................................5.07A 75 Service Requirements ..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work XIII 306 Service Wage Credit ....................................1.34 8 STs and Surplus/Affected OPTs Surplus Employees MOA .......................Network Addendum 316 Session .........................................................1.29 6 Sex, Non-Discrimination .............................30.03 232 Short-term Disability Program Differentials ............................................4.07K 67 Grievances...............................................21.07A, B 200 Wage Experience Credit .........................1.34 8 Sick Benefits, Military.................................6.06J 97 Sick Leave....................................................6.01 86 Sick Pay After 7 Days ............................................6.03 90 First 7 Days .............................................6.02A 89 SIPP Upfront Offer ..........................................7.01A3 99 SIPP .............................................................8.03A 116 Six Day Schedule.........................................3.03B 20 Split Tour Definition ................................................1.30 7 Expenses .................................................9.03 135 Staffing System............................................12.01A 146 Stand-by Technician ....................................4.06B2, B8 53 Standy-by Technician - CPE.........................CPE .......................Customer Markets Addendum 377 Contracting Out 384 Starting Rates, Flexible................................2.05 15 Starting Rates...............................................2.02 12 State Laws Application of..........................................25.05 226 Jurisdiction of..........................................22.01 201 Stenographer................................................20.01C 187 Strikes ..........................................................17.04, 21.05 181 Success Sharing Plan ...................................Appendix B, Part III 285 Sunday Call-Out...................................................4.02C 47 Equalization ............................................3.02B 19 Excess of 5 Normal Tours ......................4.02F 47 Holiday....................................................5.02 70 Part Tour .................................................4.02E, F 47 Pay ..........................................................4.02 46 Schedule Change.....................................4.02D 47 Work ............................14.01 168 (Definition) ...................................1.31 7 Supervisor Performing Craft Work by Supervisors.......................................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death173 Supervisory - Relief Differential .................4.07H1 61 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance Absence ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment6.04B 91 Suspension ...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 11.01A 144 T Team Leader ...........................................Leader................................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 307 Technological Displacement Economic .......................7.01 98 Technological/Operational Displacement Definition ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................7 Technology Change Committee ..................8.01 111 Telecommuting............................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XV 309

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory 73 Pay Check Delivery.....................................4.08 49 Payroll Deduction Cancellation ............................................25.01 197 COPE ......................................................25.06 199 Union Dues .............................................4.07H2 59 Age25.01 000 Xxxxxxx Xxxx Xxxxxxxxx Program ..................................Appendix B, Part II 214 Personnel Records.......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 154 Place of Reporting.......................................10.01 119 Posting for Company Transfers ..................12.04A 134 Posting of Job Vacancies ............................12.01A 124 Premium Pay 6th & 7th Day .........................................3.03B2 18 Definition ................................................1.19 4 Premium Pay Equalization..........................4.06 42 Progression Increase, Effective Date ..........2.04 13 Progression Schedules.................................2.03 13 Promotion Definition ................................................1.20 4 Grievances ..............................................21.06 173 Union Officer ..........................................17.01 152 Promotional Increase Treatment .................12.03 134 Promotional Move.......................................12.01 124 Q Quarantine Absence ....................................6.04A2 73 R Race, Non-Discrimination ............................Discrimination...........................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (Selections205 Rate, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................Wage ........................................1.01 1 Benefits Agreements and PlansRate, Flexible Starting.................................2.05 13 Reassignment Pay Protection Plan..............8.03 96 Recall Rights ...............................................7.02 91 Recall, Layoff..............................................7.02 91 Record Entries.............................................18.01 155 Record, Collective Bargaining....................18.02 156 Redacted ......................................................18.01A 155 Reduction of Force......................................7.01 81 Regular Rate................................................1.22 5 Reinstatement Pay .......................................11.02 123 Release for Selection Filled ........................12.02A7 129 Relief Periods ..............................................3.06 34 Relieving Supervisor Differential ...............4.07G 44 Requests Consideration..........................................12.02 128 Job Vacancy Notice ................................12.01 124 Moving Expense of Selectee ..................12.02A9 130 Qualifications..........................................12.02E 131 Rejection of Vacancy..............................12.02A6, 8 129 Selection Notification .............................19.01 179 12.02A6 129 Seniority..................................................12.02C 130 Withdrawn ..............................................12.02A6 129 Responsible Relationships ..........................28 203 Return Rights ..............................................7.01K 89 S Safety Committee........................................16.03 151 Sanitary Conditions.....................................16.02 151 Saturday Holiday.........................................5.03 52 Schedule Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Appendix C, Part I 288 Call-Out Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule By Company Initiated EWD...................................................5.05E 54 Holiday ...............................................10.02E 121 Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 36 By Company ...........................................3.03G 19 Company Holiday...................................4.04F 41 Company Initiated ..................................3.03G1 20 Holiday....................................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Hours, Seniority..........................13.02 163 Choice of Tours 19 Duration ..................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Other Than Open-End.............................3.04 27 Preference 16 Employee Initiated..................................3.03G2 19 Parameters...............................................3.04, 3.05, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority..................................................3.02, 3.03, 3.04, 3.05, 3.06 17 Closed Key Time.........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance G 19 Work .......................................................3.01 16 Scheduled Hours (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............Appendix C, Part III 292 Contract Books (Distribution)Definition).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 Team Leader ...........................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time 1.23 5 Scheduled Tours (Definition) .....................1.24 5 Scheduling 30-30-30 Concept ...................................3.03L 25 Assignment Plan .....................................3.04B3 27 Flexible Length Tour Scheduling ...........3.03K 24 Flexible Scheduling Concepts ................3.03H 20 Flexible Time Scheduling.......................3.03J 23 Four-Day Work Week ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board 3.03I 22 Posting of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime Schedules...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days 3.01A 16 Six Day Schedule....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 3.03B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89Swap........................................................3.03G2b 19

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Pay Check Delivery.....................................4.08 65 Payroll Deduction Cancellation ............................................25.01 219 COPE ......................................................25.06 221 Union Dues .............................................25.01 219 Pension Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory .............................................4.07H2 59 AgeBCB2.......................................................Appendix B, Non-Discrimination ............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (SelectionsPart II 283 Southeast Program ..................................Appendix B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Part II 281 Personal Illness Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Limitation ...........Appendix C, Part I 288 Call-Out XI 302 Personal Vehicle Remibursement Plan ......9.07 136 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 000 Xxxxx of Reporting .......................................10.01 138 Posting for Company Transfers...................12.04A 155 Posting of Job Vacancies.............................12.01A 144 Posting Vacation..........................................5.07A 72 Premium Pay 6th & 7th Day..........................................3.03B3 19 Definition ................................................1.03 2 1.21 5 Equalization - CPE..................................Customer Markets Addendum 380 Premium Pay Equalization ..........................4.06 49 Progression Increase, Effective Date ..........2.04 14 Progression Schedules.................................2.03 14 Promotion Definition ................................................1.22 5 Grievances...............................................21.06 195 Union Officer ..........................................17.01 175 Promotional Increase Treatment .................12.03 155 Promotional Move .......................................12.01 144 Q Quarantine, Absence ...................................6.04A2 89 R Race, Non-Discrimination...........................30.03 227 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting ...............................2.05 14 Reassignment Pay Protection Plan ........................................8.02B 111 Recall Rights ...............................................7.02 107 Recall, Layoff..............................................7.02 107 Record Entries .............................................18.01 178 Record, Collective Bargaining ....................18.02 179 Redacted ......................................................18.01A 178 Reduction of Force ......................................7.01 96 Refusing Overtime ......................................4.06B3 51 Regular Rate ................................................1.24 5 Reinstatement Pay .......................................11.02 142 Release for Selection Filled ........................12.02A7 150 Relief Periods ..............................................3.08 41 Relieving Supervisor Differential ...............4.07H 59 Requests Consideration ..........................................12.02 149 Job Vacancy Notice ................................12.01 144 Moving Expense of Selectee ..................12.02A9 150 Posting ....................................................12.01 144 Qualifications..........................................12.02E 151 Rejection of Vacancy..............................12.02A6, 8 150 Selection Notification .............................12.02A6 150 Seniority..................................................12.02C 151 Withdrawn ..............................................12.02A6 150 Responsible Relationships ..........................28 225 Return Rights...............................................7.01K 105 S Safety Committee ........................................16.03 174 Sanitary Conditions .....................................16.02 174 Saturday Holiday....................................................4.04C 48 Pay...........................................................4.01B 42 Remote ....................................................1.03D 2 Sunday.....................................................4.02C .........................................5.03 68 Schedule Change By Company EWD ...................................................5.05E 70 Holiday ...............................................10.02E 141 Sunday ................................................4.02D, 10.02E 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential .............................4.07J 61 Certified Management.................................20.01A - 5 182 Change of Schedule Company Initiated Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 By Company Initiated ..................................3.03G1 ...........................................3.03G 20 Holiday....................................................Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of Duration ..................................................3.02A 17 Parameters...............................................3.03G 20 Schedule Change and Tours ........................3.03G2b 21 Schedule Posting .........................................3.01A 17 Schedule Swap ............................................3.03G2b 21 Scheduled Hours, Seniority....................................................................1.25 5 Scheduled Tour (Definition) .......................1.26 5 Scheduling 30-30-30 Concept ...................................3.03L 27 Flexible Length Tour Scheduling ...........3.03K 26 Flexible Scheduling Concepts ................3.03H 21 Flexible Time Scheduling .......................3.03J 25 Four-Day Work Week ............................3.03I 23 Scheduling Excused Work Days .................5.07B5 74 Scheduling Tours.........................................3.03 19 Seniority Application..............................................13.02 163 Choice of Tours Duration ..................................................Tours.......................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 Definition ................................................1.27 5 Layoff......................................................7.01C 99 Leave (Other Than Open-End.............................3.04 27 Preference ...............................................3.04Military)...................6.01A3, 3.054, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees 5, 6 84 Leave (Reemployment)...........................6.01F 87 Limitations ..............................................13.01 163 Place of Reporting ..................................10.01 138 Promotions ..............................................12.02C 151 Recall ......................................................7.02 107 Returning Employee ...............................3.04B5 31 Technological Transfer ...........................7.01C 99 Temporary Transfer ................................12.05 157 Transfer, Instance of Company...............12.04 155 Transfer, Instance of Employee ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.01 144 Transfer ...................................................12.01E 148 Union Leave............................................26.03A 223 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 73 Seniority Limitation for Sales Associate.....Customer Markets Addendum 361 Seniority Limitation for Sales Consultant...Customer Markets Addendum 357 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............I 288 Consumer, Finance, Small Business.......Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting XII 303 Operator Services....................................Network Addendum 315 Service Requirements Choice of Work Tours ......................................3.02A 17 Definition ................................................1.28 6 Layoffs ....................................................7.01A 96 Leaves .....................................................6.01A 84 Selections ................................................12.02A 149 Shift Lunch Periods ................................3.01B1 17 Technological .........................................7.01A1 96 Temporary Transfer ................................12.05 157 Tour Scheduling......................................3.03A 19 Transfer ...................................................12.02A 149 Vacation ..................................................5.07A 72 Service Requirements..................................Appendix C, Part XIII 305 Service Wage Credit ...................................1.34 7 Services Technicians and Surplus/Affected FTs and OPTs Surplus Employees MOA .......................Network Addendum 316 Session.........................................................1.29 6 Sex, Non-Discrimination.............................30.03 227 Short-term Disability Program Differentials ............................................4.07K 64 Grievances ..............................................21.07A, B 196 Wage Experience Credit .........................1.34 7 Sick Benefits, Military ................................6.06J 95 Sick Leave ...................................................6.01 84 Sick Pay After 7 Days............................................6.03 89 First 7 Days .............................................6.02A 87 SIPP Upfront Offer ..........................................7.01A3 97 SIPP .............................................................8.03A 114 Six Day Schedule ........................................3.03B 19 Split Tour Definition ................................................1.30 6 Expenses .................................................9.03 133 Staffing System ...........................................12.01A 144 Stand-by Technician....................................4.06B2, B8 51 Standy-by Technician - CPE.........................CPE .......................Customer Markets Addendum 377 Contracting Out 388 Starting Rates, Flexible ...............................2.05 14 Starting Rates ..............................................2.02 11 State Laws Application of .........................................25.05 221 Jurisdiction of..........................................22.01 197 Stenographer................................................20.01C 183 Strikes ..........................................................17.04, 21.05 177 Success Sharing Plan...................................Appendix B, Part III 284 Sunday Call-Out...................................................4.02C 45 Equalization ............................................3.02B 18 Excess of 5 Normal Tours ......................4.02F 46 Holiday....................................................5.02 68 Part Tour .................................................4.02E, F 46 Pay...........................................................4.02 45 Schedule Change.....................................4.02D 45 Work ............................14.01 168 (Definition) ...................................1.31 6 Supervisor Performing Craft Work by Supervisors.......................................14.02 169 D Daily Allowance..........................................10.01A1c 138 DeathSupervisory - Relief Differential.................4.07H1 59 Supervisory Discretion, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B Absence ................6.04B 90 Suspension...................................................11.01A 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief ..................................4.07H 59 T Team Leader ...........................................Leader................................................Appendix C, Part XIV 306 Training ...................................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges Grievances...............................................11.01 142 Performance for Sales Associates...........Customer Markets Addendum 361 Reinstatement..........................................11.02A1 143 Discipline Personnel Records...................................18.01 178 Strike Violation .......................................21.05C 195 Technological Displacement Economic ................................................1.32 6 .......................7.01 96 Technological/Operational......................1.32 6 Double Time Definition ................................................1.06 2 Holiday....................................................4.04A 47 Pay...........................................................4.01D 43 Drug Testing - CPE .....................................Customer Markets Addendum 378 Dues, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Appendix C, Part IV 293 Economic Operational Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional DefinitionTechnology Change Committee ..................8.01 110 Telecommuting............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XV 308

Witness Duty. 6.04A1 89 Account Mgmnt Center Comp Plan ............Customer Markets Addendum 351 Acting Title Bargaining Unit ......................................4.07I3 60 Supervisory 91 Pay Check Delivery.....................................4.08 66 Payroll Deduction Cancellation ............................................25.01 223 COPE ......................................................25.06 225 Union Dues .............................................4.07H2 59 Age25.01 000 Xxxxxxx Xxxx XXX0 ......................................................Appendix B, Non-Discrimination ............................30.03 227 Agreements Amendments ...........................................29.03 226 Application..............................................29.01 226 Duration ..................................................31.01 228 Jurisdiction of Law .................................22.01 197 All in a Day's Work Commuting Allowance Definition............................................9.05A 135 Time ........................................................10.02B 140 Amendments................................................29.03 226 Appeal Rights (SelectionsPart II 283 Southeast Program ..................................Appendix B, Training)..........12.06 163 Arbitration =< 6 Months No Arbitration ...................11.01A1 142 Benefit Plan.............................................19.04 181 Demotions ...............................................11.01B 142 Discharges...............................................11.01A 142 Expedited Arbitration .............................23.02 199 Full Arbitration .......................................23.01 197 Mediation ................................................23.03 201 Procedures (Full).....................................23.01C, D 197 Selections ................................................12.06 163 Seniority Limitations ..............................11.01A1 142 Service Requirements .............................1.28 6 Suspensions.............................................11.01A 142 Armed Forces ..............................................6.06 90 Assignment Overtime .................................................4.06 49 Tours Open-End............................................3.06 37 Operator Services ...............................3.06 37 Other than Open-End..........................3.04 27 Scheduling ..........................................3.03 19 Authorized Picket Line................................17.04 177 B Bargaining ...................................................20.02 183 Basic Rates ..................................................1.01 1 Benefits Agreements and Plans.............................19.01 179 Change Limitations.................................19.03 181 Military Leave.........................................6.06 90 Part-Time Employees .............................19.02 180 Payments Extended Part II 281 Personal Illness Absence ..............................6.03 89 First 7 Days.........................................6.02 87 Breaks (Relief Periods) ...............................3.08 41 Bridging (Recall) .........................................7.02A8 108 Bulletin Boards............................................17.02 175 C Calendar Week ............................................1.02 1 Call Sampling ..............................................Limitation ...........Appendix C, Part I 288 Call-Out XII 303 Personal Vehicle Remibursement Plan ......9.07 139 Personnel Records .......................................18.01 000 Xxxxxx Xxxxx .................................................17.04 180 Place of Reporting.......................................10.01 140 Posting for Company Transfers ..................12.04A 157 Posting of Job Vacancies ............................12.01A 146 Posting Vacation .........................................5.07A 75 Premium Pay 6th & 7th Day .........................................3.03B3 20 Definition ................................................1.03 2 Holiday....................................................4.04C 48 Pay...........................................................4.01B 1.21 5 Equalization - CPE .................................Customer Markets Addendum 381 Premium Pay Equalization ..........................4.06 51 Progression Increase, Effective Date ..........2.04 15 Progression Schedules.................................2.03 15 Promotion Definition ................................................1.22 5 Grievances ..............................................21.06 198 Union Officer ..........................................17.01 177 Promotional Increase Treatment .................12.03 157 Promotional Move.......................................12.01 146 Q Quarantine, Absence ...................................6.04A2 91 R Race, Non-Discrimination...........................30.03 231 Rates, Basic Wages, Pay .............................1.01 1 Rates, Flexible Starting ...............................2.05 15 Reassignment Pay Protection Plan (RPPP).8.02B 113 Recall Rights ...............................................7.02 109 Recall, Layoff..............................................7.02 109 Record Entries .............................................18.01 181 Record, Collective Bargaining ....................18.02 182 Redacted ......................................................18.01A 181 Reduction of Force ......................................7.01 98 Refusing Overtime ......................................4.06B3 53 Regular Rate ................................................1.24 5 Reinstatement Pay .......................................11.02 144 Release for Selection Filled.........................12.02A7 152 Relief Periods ..............................................3.08 42 Remote ....................................................1.03D 2 SundayRelieving Supervisor Differential ...............4.07H 61 Requests Consideration ..........................................12.02 151 Job Vacancy Notice ................................12.01 146 Moving Expense of Selectee...................12.02A9 153 Posting.....................................................4.02C 45 Car Fare .......................................................10.01A1a 138 Career Transitions .......................................24.05 211 Central City Differential 12.01 146 Qualifications ..........................................12.02E 154 Rejection of Vacancy ..............................12.02A6, 8 152 Selection Notification .............................4.07J 61 Certified Management.................................20.01A - 5 182 12.02A6 152 Seniority ..................................................12.02C 153 Withdrawn...............................................12.02A6 152 Responsible Relationships...........................28 229 Return Rights...............................................7.01K 107 S Safety Committee ........................................16.03 177 Sanitary Conditions .....................................16.02 177 Saturday Holiday .........................................5.03 70 Schedule Change of Schedule By Company Initiated EWD ...................................................5.05E 72 Holiday ...............................................10.02E 143 Sunday ................................................4.02D, 10.02E 47 Within 48 Hrs. Notice ........................4.01E 44 Without 12 Hrs. Notice ......................4.01I 44 45 By Company Initiated ..................................3.03G1 20 Holiday...............................................................................................3.03G 21 Company Holiday ...................................4.04F 48 Sunday ....................................................4.02D 45 Choice of 50 Duration ..................................................3.02A 18 Parameters...............................................3.03G 21 Schedule Change and Tours ........................3.03G2b 22 Schedule Posting .........................................3.01A 17 Schedule Swap ............................................3.03G2b 22 Scheduled Hours, Seniority....................................................................1.25 6 Scheduled Tour (Definition) .......................1.26 6 Scheduling 30-30-30 Concept ...................................3.03L 28 Flexible Length Tour Scheduling ...........3.03K 27 Flexible Scheduling Concepts ................3.03H 22 Flexible Time Scheduling.......................3.03J 26 Four-Day Work Week ............................3.03I 24 Scheduling Excused Work Days.................5.07B5 76 Scheduling Tours ........................................3.03 19 Seniority Application..............................................13.02 163 166 Choice of Tours Duration ........................................................................................3.02A 17 Open-End Schedules...............................3.06 37 Operator Services....................................3.06 37 18 Definition ................................................1.27 6 Layoff......................................................7.01C 101 Leave (Other Than Open-End.............................3.04 27 Preference ...............................................3.04Military) ..................6.01A3, 3.054, 3.06 27 Procedures Open-End Scheduling ........................3.06A 37 Operating Room Employees 5, 6 86 Leave (Reemployment) ..........................6.01F 89 Limitations ..............................................13.01 166 Place of Reporting ..................................10.01 140 Promotions ..............................................12.02C 153 Recall ......................................................7.02 109 Returning Employee ...............................3.04B5 33 Technological Transfer ...........................7.01C 101 Temporary Transfer ................................12.05 159 Transfer, Instance of Company ..............3.06 37 Other Than Open-End ........................3.04B 28 Seniority12.04 157 Transfer, Instance of Employee ..............12.01 146 Transfer ...................................................12.01E 150 Union Leave............................................26.03A 227 Vacation ..................................................3.025.07B, 3.0313.01, 3.04, 3.05, 3.06 17 Closed Key Time13.02B 75 Seniority Limitation for Sales Associate ....Customer Markets Addendum 362 Seniority Limitation for Sales Consultant...Customer Markets Addendum 358 Service Observing Call Sampling .........................................Appendix C, Part II 290 Collective Bargaining..................................20.02 183 Commuting Allowance (Special) ................9.05 135 Commuting Expense ...................................9.02 128 Compensatory Time - CPE Only ................Customer Markets Addendum 376 Compensatory Time ....................................4.06H 56 Connecting Work ........................................1.04 2 Consumer Services Centers.........................Customer Markets Addendum 356 Continuous Bargaining Committee.............I 288 Consumer, Finance, Small Business.......Appendix C, Part III 292 Contract Books (Distribution).....................27.01 225 Contracting of Work - CPE.........................Customer Markets Addendum 377 Contracting Out of Work ............................14.01 168 Craft Work by Supervisors..........................14.02 169 D Daily Allowance..........................................10.01A1c 138 Death, Absence............................................6.04A3 89 December 24 & 31, Pay ..............................4.01J 44 Dedicated Employee (CPE Only) ...............1.05 2 Demotions Grievances...............................................11.01B 142 Reinstatement..........................................11.02A3 143 Desirable Furlough Days.............................3.02B 18 Diesel & Air Dryer Maintenance ................XIII 304 Operator Services....................................Network Addendum 313 Differentials Basic........................................................4.07K 64 Central City .............................................4.07J 61 Evening/Night 315 Service Requirements Choice of Tours ......................................3.02A 18 Definition ................................................1.28 6 Layoffs ....................................................7.01A 98 Leaves .....................................................6.01A 86 Selections ................................................12.02A 151 Shift Lunch Periods ................................3.01B1 18 Technological .........................................4.07A-F 57 Higher-Rated Job ....................................4.07I 60 Multilingual.............................................4.07M 64 Payment7.01A1 98 xxi Temporary Transfer ................................12.05 159 Tour Scheduling......................................3.03A 19 Transfer ...................................................4.07 57 Sunday.....................................................4.02 45 Supervisory Relief 12.02A 151 Vacation ..................................................5.07A 75 Service Requirements..................................4.07H 59 Team Leader ...........................................Appendix C, Part XIV 306 Training ...................................................Service Wage Credit....................................1.34 8 STs and Surplus/Affected FTs and OPTs Surplus Employees MOA.......................Network Addendum 316 Session .........................................................1.29 6 Sex, Non-Discrimination.............................30.03 231 Short-term Disability Program Differentials ............................................4.07G 58 Vacation ..................................................5.08 78 Working Leader ......................................4.07L 64 Discharges K 66 Grievances...............................................11.01 142 Performance for Sales Associates...........21.07A, B 199 Wage Experience Credit .........................1.34 8 Sick Benefits, Military ................................6.06J 97 Sick Leave ...................................................6.01 86 Sick Pay After 7 Days ............................................6.03 91 First 7 Days .............................................6.02A 89 SIPP Upfront Offer ..........................................7.01A3 99 SIPP .............................................................8.03A 116 Six Day Schedule ........................................3.03B 20 Split Tour Definition ................................................1.30 6 Expenses .................................................9.03 135 Staffing System ...........................................12.01A 146 Stand-by Technician....................................4.06B2, B8 53 Standy-by Technician - CPE .......................Customer Markets Addendum 361 Reinstatement389 Starting Rates, Flexible ...............................2.05 15 Starting Rates ..............................................2.02 12 State Laws Application of .........................................25.05 225 Jurisdiction of..........................................11.02A1 143 Discipline Personnel Records22.01 200 Stenographer................................................20.01C 186 Strikes ..........................................................17.04, 21.05 180 Success Sharing Plan...................................18.01 178 Strike Violation .......................................21.05C 195 Displacement Economic ................................................1.32 6 Technological/OperationalAppendix B, Part III 284 Sunday Call-Out...................................................4.02C 47 Equalization ............................................3.02B 19 Excess of 5 Normal Tours ......................1.32 6 Double Time Definition ................................................1.06 2 4.02F 47 Holiday....................................................4.04A 5.02 70 Part Tour .................................................4.02E, F 47 Pay...........................................................4.01D 43 Drug Testing Pay ..........................................................4.02 46 Schedule Change ....................................4.02D 47 Work (Definition) ...................................1.31 7 Supervisor Performing Craft Work .............14.02 172 Supervisory - CPE .....................................Customer Markets Addendum 378 DuesRelief Differential.................4.07H1 61 Supervisory Discretion, Union.................................................25.01 219 Duration of Agreement................................31.01 228 E Easy Time....................................................Absence ................6.04B 92 Suspension...................................................11.01A 144 T Team Leader................................................Appendix C, Part IV 293 Economic XV 307 Technological Displacement .......................7.01 98 Technological/Operational Displacement Definition ................................................1.32 6 Effective Date of Agreement.......................31.01 228 Election, Absence ........................................6.04A4 89 Election Training.........................................6.04A4 89 Emergency Conditions ................................3.03C 19 Employee Full-Time (Definition) ............................1.09 3 Layoff......................................................7.01 96 Occasional Definition7 Technology Change Committee..................8.01 112 Telecommuting............................................1.16 4 Holiday ...............................................4.03C 47 Pay ......................................................4.01L 45 Part-Time Definition............................................1.19 4 Pay ......................................................4.01K 45 Wages .................................................2.01B 9 Regular Definition............................................1.23 5 Layoff .................................................7.01 96 Temporary Definition............................................1.33 7 Wage Rates .............................................2.01 9 Employee Development - CPE ...................Customer Markets Addendum 379 Employee Development ..............................24.03 207 Employee-Benefits Administration Relationships...........................................19.05 181 Employment Security Board of Directors...24.02B 206 Employment Security PARTNERSHIP......24.01 204 Entity Definition ................................................1.07 3 Entrance Jobs...............................................12.01A1 144 Entries, Personnel Records..........................18.01 178 Equalization, Overtime ...............................4.06 49 Evening Differentials Definition ................................................1.08 3 Payment ..................................................4.07A-F 57 Exchange Headquarters...............................1.11 3 Excused Time Departmental...........................................5.07F2 78 Holidays ..................................................4.03A 46 Excused Work Days ....................................5.05 68 Expense Split Tour ................................................9.03 133 Transfer and Moving ..............................12.02A9 150 Transfer and Moving ..............................9.01 124 Visit Home ..............................................9.02C 131 F Family of Skills ...........................................Appendix A, Part III 246 Flexible Excused Time DSG.........................................................Network Addendum 321 Large Business ........................................Customer Markets Addendum 366 Flexible Excused Work Day .......................5.05H 71 Flexible Vacation Days ...............................Appendix C, Part V 295 Force Adjustments.......................................7.01 96 Forty-Nine Hours Overtime ........................4.01D, 4.03A2 43 Fourteen Hours ............................................4.01G 44 Full-Time Employee (Definition) ............................1.09 3 Furlough Days .............................................3.02B 18 G Gender .........................................................1.10 3 Grievance Procedure Panel Process ..........................................21.01C2 185 Grievances Benefit Plan.............................................19.04 181 Demotion.................................................11.01B 142 Discharge ................................................11.01A 142 Filling Jobs..............................................21.06 195 Health ......................................................16.03 174 Inclement Weather ..................................16.01 173 Joint Conferences....................................20.01 182 Leave.......................................................6.01B 85 Meetings Joint Conferences ...............................20.01 182 Pay (Certified Union Reps) ................21.02 193 Pay (Grievant) ....................................21.04 194 Pay (Number of Union Reps) .............21.03 194 Overtime .................................................4.06A2 49 Panel Process/Formal Level....................21.01C2 185 Procedure Certified Management ........................20.01A1-5 182 Procedure ................................................21.01 184 Procedures - CPE ....................................Customer Markets Addendum 384 Safety ......................................................16.02 174 Selections ................................................21.06 195 Service Requirements .............................1.28 6 Strike .......................................................21.05 194 Suspension ..............................................11.01A 142 Transfer/Promotion .................................12.06 163 Group, Work................................................1.36 8 H Headquarters Exchange...............................1.11 3 Higher-Rated Job Differential.....................4.07I 60 Holiday Absences .................................................4.03A 46 Authorized ..............................................5.01A 66 Call-Out ..................................................4.04C 48 Change, Off Day .....................................4.04F 48 Double Time & One-half........................4.04B 48 Double Time ...........................................4.04A 47 Equalization ............................................3.02B 18 Excused Time .........................................4.03A 46 Optional - CPE........................................Customer Markets Addendum 387 Optional - DSG Only ..............................Network Addendum 319 Optional - Large Business ......................Customer Markets Addendum 364 Optional ..................................................5.01A2 66 Overtime Rate .........................................4.04 47 Part Tour .................................................4.04D, E 48 Pay (Scheduled/Excused) .......................4.03 46 Rotation...................................................3.02B 18 Saturday ..................................................5.03 68 Schedule..................................................3.03F 20 Sunday ....................................................5.02 68 Vacation ..................................................5.04 68 Working on a Holiday ............................4.04 47 Hours, Scheduled ........................................1.25 5 Household Member .....................................6.04D 90 I Illness ..........................................................6.02 87 Limited Exception ..................................Appendix C, Part XI 302 PayAfter 7 Days......................................6.03 89XVI 309