Where to Direct Problems or Complaints Sample Clauses

Where to Direct Problems or Complaints. The Coordinator of Interpreter Services or other Title VI Compliance Officer has been designated to receive and respond to questions or concerns about the adequacy or availability of interpreter services or of translated documents at MMC facilities. The Coordinator of Interpreter Services or other Title VI Compliance Officer shall provide any person who wishes to file a complaint regarding such matters with a copy of the patient grievance procedure that MMC uses to comply with 42 C.F.R. §482.13. If an LEP complainant is literate in any of the languages in which MMC has printed its patient grievance procedure, the MMC shall give her/him a copy of the procedure in the appropriate language. Otherwise, MMC shall communicate its contents in accordance with Section 2.10, above. The Coordinator shall also give any person who wishes to file a complaint a copy of the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) brochure "How to File a Complaint with OCR" in the language in which that person speaks, if a translation is available. If no translation of the OCR brochure is available, the Coordinator shall direct the person to contact the OCR at 0-(000)000-0000 (voice) or 0-(000)000-0000 (TDD). Effective Date: President Maine Medical Center Appended as Appendix 1 is a copy of the “Language Line Language Identification Card,” which is available throughout the Hospital and may be used to help identify a patient’s language. ATTACHMENT TO CONSENT FORM The attached consent form, explaining the benefits and risk of treatment, has been translated into my primary language by the individual acting as interpreter before I signed the same. Signature of Patient Signature of person (check box that applies) [ ] acting as interpreter –or-- [ ] confirming the translation provided by telephonic interpreter WHAT IF I DON'T SPEAK ENGLISH? Maine Medical Center offers persons who are limited English proficient (LEP) an equal opportunity to be served in all of its facilities and programs. Our policy is to communicate effectively with LEP persons through bilingual staff, in-person or telephone interpreter services and translated materials.
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Related to Where to Direct Problems or Complaints

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Grievance on Layoffs and Recalls Grievances concerning layoffs and recalls shall be initiated at Step 2 of the grievance procedure.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Feedback and Complaints 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above.

  • Complaints and Feedback 15.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the Provider. The Provider will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The Provider must also keep a log of the complaints received which will be accessible to the Department upon request.

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