Common use of Warranty Service Clause in Contracts

Warranty Service. Nortel Networks provides certain types of warranty repair and exchange service, without charge. Nortel Networks will inform Customer of the types of warranty services available to Customer consistent with Nortel Networks standard practices and response times through supplement that will be attached to this PLA and updated from time to time and through the warranty matrix. Nortel Networks Technical Assistance Services (“TAS”) are available for warranty repair during the Warranty Period at no charge for specified Products. When Customer is required to return Hardware to Nortel Networks for warranty service, Customer agrees to ship it prepaid and suitably packaged to a location Nortel Networks designates. Nortel Networks will return the Hardware to Customer at Nortel Networks’ expense. Nortel Networks is responsible for loss of, or damage to, Customer Hardware while it is a) in Nortel Networks’ possession or b) in transit back to Customer. Any returned Hardware becomes Nortel Networks’ property. Subject to Nortel Networks’ receipt of the exchanged Hardware, its replacement becomes the Customer’s property. The replacement Hardware may not be new but will be in working order and at least equivalent to the item exchanged. The warranty period for the Hardware shall then be the greater of ninety (90) days from the date of repair or replacement or the remaining Hardware Warranty Period. Customer agrees to ensure that exchanged Hardware is free of any legal obligations or restrictions that prevent its exchange and represents that all returned items are genuine and unaltered. Where applicable, before Nortel Networks provides warranty services, Customer agrees to a) follow the problem determination, problem analysis, and warranty services request procedures that Nortel Networks provides; b) secure all programs and data contained in Hardware; and c) inform Nortel Networks of changes in the Hardware’s location. Post warranty services may be available at Nortel Networks’ then-current prices.

Appears in 1 contract

Samples: Purchase and Licence Agreement (Microcell Telecommunications Inc)

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Warranty Service. Nortel Networks provides certain types of warranty repair and exchange service, without charge. Nortel Networks will inform Customer Triton PCS of the types of warranty services available to Customer Triton PCS consistent with Nortel Networks standard practices and response times through supplement that will be attached to this PLA and updated from time to time and through the warranty matrixtimes. Nortel Networks Technical Assistance Services ("TAS") are available for warranty repair during the Warranty Period warranty period at no charge only for specified Products. When Customer Triton PCS is required to return Hardware to Nortel Networks for warranty service, Customer Triton PCS agrees to ship it prepaid and it, at Nortel Networks' expense (unless the Hardware is not defective), suitably packaged to a location Nortel Networks designates, using a carrier designated by Nortel Networks. Nortel Networks will return the Hardware to Customer Triton PCS at Nortel Networks' expense. Nortel Networks is responsible for loss of, or damage to, Customer Triton PCS Hardware while it is a) in Nortel Networks' possession or b) in transit from or back to CustomerTriton PCS. Any returned Hardware becomes Nortel Networks’ property. Subject ' property and, subject to Nortel Networks’ receipt Section 8 Title and Risk of the exchanged HardwareLoss, its replacement becomes the Customer’s Triton PCS's property. The replacement Hardware may not be new but will be in working order and at least equivalent to the item exchanged. The warranty period for the any repaired or replaced Hardware or Software shall then be the greater of ninety (90) days ***** from the date of repair or replacement or the remaining Hardware Warranty Periodor Software warranty period. Customer Triton PCS agrees to ensure that exchanged Hardware is free of any legal obligations or restrictions that prevent its exchange and represents that all returned items are genuine and unaltered. Where applicable, before Nortel Networks provides warranty services, Customer Triton PCS agrees to a) follow the problem determination, problem analysis, and warranty services request procedures that Nortel Networks provides; b) secure all programs and data contained in Hardware; and c) inform Nortel Networks of changes in the Hardware’s 's location. Post warranty services may be available at Nortel Networks' then-current prices.

Appears in 1 contract

Samples: Purchase and License Agreement (Triton PCS Holdings Inc)

Warranty Service. During the warranty period, Nortel Networks provides certain types of warranty repair and exchange service, services without chargecharge for specified Products to correct Product defects or to bring them up to conformance with Nortel published specifications. Nortel Networks will inform Customer of the types of warranty services available to Customer which are consistent with Nortel Networks standard practices and response times through supplement that times. Customer will obtain Nortel’s concurrence, which shall not be attached unreasonably withheld, prior to this PLA returning any Product for repair or replacement and updated from time must reference a return ***Information omitted and filed separately with the Securities and Exchange Commission pursuant to time and through the warranty matrixa request for confidential treatment. CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.14 Redacted material authorization number issued by Nortel Networks Technical Assistance Services (“TAS”) are available for warranty repair during the Warranty Period at no charge for specified Productson documentation accompanying such returned Product. When Customer is required to return Hardware to Nortel Networks for warranty service, Customer agrees to ship it Product, prepaid and suitably packaged to a location Nortel Networks designates. Nortel Networks will return the Hardware to Customer at Nortel Networks’ Nortel’s expense. Nortel Networks is responsible for loss of, or damage to, Customer Hardware while it is a) in Nortel Networks’ Nortel’s possession or b) in transit back to Customer. Any returned Hardware becomes Nortel Networks’ property. Subject Nortel’s property and subject to Nortel Networks’ Nortel’s receipt of the exchanged Hardware, its replacement becomes the Customer’s property. The replacement Replacement Hardware may not be new but will be in good working order and at least equivalent to the item exchanged. The warranty period for the Hardware shall then be the greater of ninety (90) days from the date of repair or replacement or the remaining Hardware Warranty Periodwarranty period. Customer agrees to ensure that exchanged Hardware is free of any legal obligations or restrictions that prevent its exchange and represents that all returned items are genuine and unaltered. Where applicable, before Nortel Networks provides warranty services, Customer agrees to a) follow the problem determination, problem analysis, and warranty services request procedures that Nortel Networks providesprovides in writing or electronic media; b) secure all programs and data contained in Hardware; and c) inform Nortel Networks of changes in the Hardware’s location. Post Services to supplement the warranty services and post-warranty Services, including advance shipment of replacement parts, may be available at Nortel Networks’ Nortel’s then-current pricesprices and policies.

Appears in 1 contract

Samples: Purchase and License Agreement (Rural Cellular Corp)

Warranty Service. During the warranty period, Nortel Networks provides certain types of warranty repair and exchange service, services without chargecharge for specified Products to correct Product defects or to bring them up to conformance with Nortel Networks published specifications. Nortel Networks will inform Customer of the types of warranty services available to Customer Customer, which are consistent with Nortel Networks standard practices and response times through supplement that times. Customer will be attached obtain Nortel Networks' concurrence prior to this PLA returning any Product and updated from time to time and through the warranty matrix. must reference a return material authorization number issued by Nortel Networks Technical Assistance Services (“TAS”) are available for warranty repair during the Warranty Period at no charge for specified Productson documentation accompanying such returned Product. When Customer is required to return Hardware to Nortel Networks for warranty service, Customer agrees to ship it Product prepaid and suitably packaged to a location Nortel Networks designates. Nortel Networks will return the Hardware to Customer at Nortel Networks' expense. Nortel Networks is responsible for loss of, or damage to, Customer Hardware while it is a) in Nortel Networks' possession or b) in transit back to Customer. Any returned Hardware becomes Nortel Networks’ property. Subject ' property and, subject to Nortel Networks' receipt of the exchanged Hardware, its replacement becomes the Customer’s 's property. The replacement Hardware may not be new new, but will be in working order and at least equivalent to the item exchanged. If Nortel Networks provides Customer with replacement Product in advance of receiving the Product requiring repair, Customer agrees to return the Product requiring repair within thirty (30) calendar days from the ship date of the replacement Product. Title and risk of loss for replacement Product(s) will pass upon the earlier of delivery to the Customer or prior to importation to destination country. If Customer fails to return such Product within thirty (30) days of receipt of the replacement Product, Nortel Networks will not accept such returned Product and will invoice Customer the then-current list price for the replacement Product received. Customer shall make payment within thirty (30) days from Nortel Networks' invoice therefor. The warranty period for the Hardware shall then be the greater of ninety (90) days from the date of repair or replacement or the remaining Hardware Warranty Periodwarranty period. Customer agrees to ensure that exchanged Hardware is free of any legal obligations or restrictions that prevent its exchange and represents that all returned items are genuine and unaltered. Where applicable, before Nortel Networks provides warranty services, Customer agrees to a) follow the problem determination, problem analysis, and warranty services request procedures that Nortel Networks provides; b) secure all programs and data contained in Hardware; and c) inform Nortel Networks of changes in the Hardware’s 's location. Post Services to supplement the warranty services and Post-warranty Services, including advance shipment of replacement parts, may be available at Nortel Networks' then-current pricesprices and policies.

Appears in 1 contract

Samples: Purchase and License Agreement (Grande Communications Holdings, Inc.)

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Warranty Service. During the warranty period, Nortel Networks provides certain types of warranty repair and exchange service, services without chargecharge for specified Products to correct Product defects or to bring them up to conformance with Nortel Networks published specifications. Nortel Networks will inform Customer of the types of warranty services available to Customer which are consistent with Nortel Networks standard practices and response times through supplement that times. Customer will be attached obtain Nortel Networks’ concurrence prior to this PLA returning any Product and updated from time to time and through the warranty matrix. must reference a return material authorization number issued by Nortel Networks Technical Assistance Services (“TAS”) are available for warranty repair during the Warranty Period at no charge for specified Productson documentation accompanying such returned Product. When Customer is required to return Hardware to Nortel Networks for warranty service, Customer agrees to ship it Product prepaid and suitably packaged to a location Nortel Networks designates. Nortel Networks will return the Hardware to Customer at Nortel Networks’ expense. Nortel Networks is responsible for loss of, or damage to, Customer Hardware while it is a) in Nortel Networks’ possession or b) in transit back to Customer. Any returned Hardware becomes Nortel Networks’ property. Subject property and, subject to Nortel Networks’ receipt of the exchanged Hardware, its replacement becomes the Customer’s property. The replacement Hardware may not be new but will be in working order and at least equivalent to the item exchanged. The warranty period for the Hardware shall then be the greater of ninety [***] (90[***]) days from the date of repair or replacement or the remaining Hardware Warranty Periodwarranty period. Customer agrees to ensure that exchanged Hardware is free of any legal obligations or restrictions that prevent its exchange and represents that all returned items are genuine and unaltered. Where applicable, before Nortel Networks provides warranty services, Customer agrees to a) follow the problem determination, problem analysis, and warranty services request procedures that Nortel Networks provides; b) secure all programs and data contained in Hardware; and c) inform Nortel Networks of changes in the Hardware’s location. Post Services to supplement the warranty services and Post-warranty Services, including advance shipment of replacement parts may be available at Nortel Networks’ then-current pricesprices and policies.

Appears in 1 contract

Samples: Purchase and License Agreement (Itc Deltacom Inc)

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