Unplanned Downtime. Vendor has monitoring in place capable of generating alerts for disruptions to data feeds, connectivity, and overall infrastructure uptime associated with the ENS. Vendor will communicate openly about any downtime that disrupts the service for more than several hours and regularly until the downtime is resolved. Attachment F Florida Health Information Exchange General Participation Terms and Conditions The following Florida Health Information Exchange General Participation Terms and Conditions (hereinafter “General Terms and Conditions”) apply to the use of services offered as part of the Florida HIE program and are incorporated by reference into the Subscription Agreements related thereto. Each Subscription Agreement is a multi-party agreement and establishes the provisions and obligations to which all signatories ("parties") agree. These General Terms and Conditions, together with the Subscription Agreements, set forth the provisions governing accessing Health Data through the Network.
Unplanned Downtime. In case any Unplanned Downtime occurs or is foreseen to occur, the Company shall immediately notify the Agency in writing specifying the date and time of the commencement of the Unplanned Downtime and its expected duration. The period of time from the commencement of an Unplanned Downtime until the resumption of normal operation shall be termed as an “Unplanned Downtime Period”. Any Unplanned Downtime Period with a duration of more than [] hours shall be treated as a Non-Political Force Majeure Event affecting the Company.
Unplanned Downtime. There may be unplanned downtime, that is, time during which the Service is not available. This does not include any time during which the Service is not available due to: • outages caused by scheduled and announced maintenance; • unavailability of services supporting core transaction processing, not within the absolute control of 12d Synergy; • events resulting from an interruption or shut down of the Service due to circumstances reasonably believed by 12d Synergy to be a significant threat to the normal operation of the Service or the integrity of the Customer’s data (e.g. ransomware attack); • outages due to denial of service attacks, natural disasters, changes resulting from regulatory actions or court orders, acts of civil disobedience, acts of war, or other force majeure events or circumstances outside of 12d Synergy’s control; • outages caused by network failures due to the Customer’s conduct or circumstances outside of 12d Synergy’s control; • outages caused by the Customer including: – a failure or degradation resulting from scripts, data, applications, equipment, infrastructure or software; – outages resulting from the Customer’s equipment, third party equipment or software components not within the absolute control of 12d Synergy; – outages due to actions or transactions initiated by the Customer’s users or representatives; – the Customer’s negligence or breach of Customer’s contractual obligations; and – Customer’s unreasonable delay in responding to incidents that require the Customer’s participation.
Unplanned Downtime. The measurement of unplanned downtime starts from the time that either: (i) Verisk is notified by Client of non-Availability of the Application in the Production environment and Verisk agrees that such non-Availability is downtime which is not Permitted Downtime, or (ii) Verisk’s event monitoring detects a Managed Services Major Incident, whichever is the earlier, and ends when Availability has been restored or when Client successfully resumes use of the Managed Services, whichever is the earlier.
Unplanned Downtime. Any time the Service is unavailable as measured by an automated probe (script) that will poll the Service, but does not include any time during which the Services or any Services component are not available due to (A) A failure or degradation of performance or malfunction resulting from scripts, data, applications, equipment, infrastructure, software, penetration testing, performance testing, or monitoring agents directed, provided or performed by Client; (B) Planned outages scheduled or announced maintenance or maintenance windows, or outages initiated by Denovo at the request or direction of Client for maintenance, activation of configurations, backups or other purposes that require the service to be temporarily taken offline;
Unplanned Downtime. The amount of time (measured in minutes) defined as the case the service experiences a problem that causes the service to be unable to respond to search queries from the Company Ingress. MICROSOFT CONTACTS NAME ESCALATION ROLE/RESPONSIBILITY EMAIL ADDRESS OFFICE PHONE MOBILE PHONE PAGER ---- ---------- ------------------- ------------- ------------ ------------ ----- [*] Business 2 Primary Business Contact [*] [*] [*] [*] [*] Technical 3 Runtime Partner Management [*] [*] [*] [*] [*] Technical 2 Runtime Partner Management [*] [*] [*] Business 1 [*] Technical 3 Site Manager [*] [*] [*] [*] [*] Technical 1 Strategic Operations [*] [*] [*] COMPANY CONTACTS NAME ESCALATION ROLE / RESPONSIBILITY EMAIL ADDRESS OFFICE PHONE MOBILE PHONE PAGER ---- ---------- --------------------- ------------- ------------ ------------ ----- MSN Team Includes those listed below [*] [*] Business 2 Director, Business [*] [*] Development -- Primary Business Contact [*] Business 2 Director, Affiliate/Search [*] [*] [*] Product Management -- Escalated Product Contact [*] Business 1 Product Management -- [*] [*] [*] Primary Product Contact US, CA [*] Business 1 Partner Services -- [*] [*] Primary administrative contact [*] Technical 3 Affiliate Technical [*] [*] [*] Services -- Primary * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Technical Contact [*] Technical 3 Affiliate Technical Services [*] [*] -- Backup Technical contact [*] Technical 2 Manager, NOC -- [*] [*] [*] [*] Escalated systems contact [*] Technical 1 Network Operations Center [*] [*] [*] -- Primary systems contact
Unplanned Downtime. Any of the facilities where the Borrower Representative or any Subsidiary or Affiliate operates any items of NYDIG Equipment experiences more than six (6) separate incidents of Unplanned Downtime within a thirty (30) day period, where each incident of down time exceeds twelve (12) consecutive hours; or 4885-4330-5790v.25
Unplanned Downtime. Procedure Unplanned downtime is a complete loss of service resulting from system failure and as such will be logged as a Priority 1 incident. In these circumstances, Schools ICT Support will:
Unplanned Downtime. Unplanned Downtime in a calendar month is expressed as a percentage calculated as follows: (Downtime - (Planned Downtime + Excused Downtime)) x 100 = x %, where “x” is Unplanned Downtime. Total number of minutes in the calendar month
