Types of Issues. 1. A complaint is the lowest level of challenge and provides the Health Plan an opportunity to resolve a problem without its becoming a formal grievance. Complaints shall be resolved by close of business the day following receipt or be moved into the grievance system.
Types of Issues. There are two types of issues: “ Critical Issues” and “Non-Critical Issues”. A Critical Issue is one that causes the Software or the website used to provide the service to be unavailable for over five (5) minutes. In order to declare a Critical Issue, Customer must verify that the Software and/ or the website is unavailable from a second local machine and a second, separate network. Non-Critical Issues are defined as all other issues or services requests Customer may have, including requests for calls or meetings, end-user support, functional issues with a Crownpeak product or the live website, new work requests, and so on. Non-Critical Issues can be submitted as “normal” or as “high priority”. High priority Non -Critical Issues will be prioritized over normal issues. Non - Critical Issues are also often referred to as support requests or trouble tickets.
Types of Issues. There are two types of issues, i.e., Critical Issues and Non-Critical Issues.
