Time to Restore. The mean time to restore from time of identification of any unplanned generalized service outage or Service Incident Severity Levels 1, 2, 3 and 4 is six hours.
Time to Restore. The SLA Credit/Remedy for Time to Restore (TTR) is accounted for in the Circuit Availability SLA set forth in 2.4.5. TTR is not a parameter that is directly measured for SLA crediting. TTR shall be the cumulative amount of time (minutes/hours) between the opening of a trouble ticket by Genuity and the closeout process set forth in the Service Schedule and its' attachments.
Time to Restore. Genuity will use commercially reasonable efforts to keep the Time to Restore (TTR) under four hours (95% of the time) as measured over a one month period. TTR is not a parameter that is directly measured for SLA crediting, however TTR by its very nature is a factor in the computation of the overall Average Network Availability
Time to Restore. Etellect target Time to Restore for the server is 5 hours or less for 98% of qualifying Faults.
Time to Restore. Nextera will give customer a status update within 1 hour from receipt of trouble ticket for T-1, Fiber, EoC and Wireless service. Nextera is committed to restoring these services within four (4) hours and DSL/DS-0 services within eight (8) hours. The “time to restore” begins on the the date and time customer reports the service outage and ends upon the time Customer’s service is able to once again transmit and receive voice and Internet data. SLA Reporting Procedures Customer must open a trouble ticket with Nextera’s Customer Support when Customer believes a service outage has occurred in order to have the network unavailability eligible for consideration for a service credit. Customer must initiate a trouble ticket by voice contact. Upon notification from Customer, Nextera will open a trouble ticket, test the affected service and attempt to isolate the problem. Nextera’s records and data will be the sole basis for all service credit calculations and determinations. Customer will not be entitled to any service credits for service unavailability unless Customer has opened a trouble ticket and requested the service credit within one (1) week of the service unavailability. Service Level Agreement Service Credits Limits
Time to Restore. If the Time to Restore Service Level is not achieved for a Severity Level 1 Incident, then Customer will be entitled to receive a credit equal to €100 for each full Business Hour of delay, up to a maximum of €1,000 per month and per Incident, subject to the limitation on total credits due for all unachieved Service Levels specified in Clause 1.3 (Conditions and Exclusions) of this Service Level Agreement document.
Time to Restore. Etellect’s target for Time to Restore for the Service is 10 hours or less for 98% of qualifying faults.
Time to Restore. Jelly Digital will give customer a status update within 1 hour from receipt of trouble ticket for T-1, Fiber, EoC and Wireless service. Jelly Digital is committed to restoring these services within four (4) hours and DSL/DS-0 services within eight (8) hours. The “time to restore” begins on the the date and time customer reports the service outage and ends upon the time Customer’s service is able to once again transmit and receive voice and Internet data. SLA Reporting Procedures Customer must open a trouble ticket with Jelly Digital’s Customer Support when Customer believes a service outage has occurred in order to have the network unavailability eligible for consideration for a service credit. Customer must initiate a trouble ticket by voice contact. Upon notification from Customer, Jelly Digital will open a trouble ticket, test the affected service and attempt to isolate the problem. Jelly Digital’s records and data will be the sole basis for all service credit calculations and determinations. Customer will not be entitled to any service credits for service unavailability unless Customer has opened a trouble ticket and requested the service credit within one (1) week of the service unavailability. Service Level Agreement Service Credits Limits
Time to Restore. (“TTR”) AND MEAN TIME TO RESTORE (“MTTR”) OBJECTIVES
Time to Restore. General Comments: This metric measures trouble duration intervals. Mean Time to Repair: (MTTR) For Network Trouble reports, the average duration time from trouble receipt to trouble clearance. Includes Disposition Codes 03 (Drop Wire), 04 (Cable) and 05 (Central Office).
